Heritage Volkswagen Parkville

Fantastic Service Experience I brought my car in because I was having engine problems. I was able to talk to Matt Wobbleton on the phone before bringing it into the shop. He let I brought my car in because I was having engine problems. I was able to talk to Matt Wobbleton on the phone before bringing it into the shop. He let me know what to expect before coming into the shop. He was there when I dropped off my car, listened carefully while I explained everything that was going on and scheduled me a ride on the shuttle. He kept me informed during the day as things were happening. When the service was done, he called to let me know and scheduled the shuttle to pick me up to get my car. From start to finish the service I received as fantastic. The facility is clean and well maintained, while I did not stay while my car was being serviced I know that I would have been comfortable in their waiting area. More

Best service experience Matt was the service advisor I dealt with on this occasion and he was excellent. From beginning to end he made sure I was taken care of and the rest o Matt was the service advisor I dealt with on this occasion and he was excellent. From beginning to end he made sure I was taken care of and the rest of the staff was very kind and helpful. I'll be back for sure. More

Purchase of GTI and subsequent warranty work I purchased my GTI Autobahn from Melissa Cole (salesperson) and Gabe Walman (sales manager) in late August 2016. They were both very pleasant and pro I purchased my GTI Autobahn from Melissa Cole (salesperson) and Gabe Walman (sales manager) in late August 2016. They were both very pleasant and professional. I was very happy with how they treated me--with respect and candor. I would definitely buy another car from them. I'm a very deliberate, price-sensitive customer, and they did not rush me at all, which I appreciated. Very soon after I took delivery of the car, an issue requiring warranty service arose. Matt Wobbleton, my service advisor, has given me excellent service. The technician who went for a drive in my car with me was also very nice (I don't recall his name). Though my car has been at the service department for a total of 30 days, Matt's great service has encouraged my patience as the technicians address the very complicated issue with my car. I've appreciated always having a nice loaner car to use, as well. More

smoothest car buy ever I had inquired several dealers about a new VW golf. Nobody had the car I wanted , they were trying to sell higher end models . Melissa Cole was instr I had inquired several dealers about a new VW golf. Nobody had the car I wanted , they were trying to sell higher end models . Melissa Cole was instrumental in finding the right Golf for me , Jake at finance breezed through the paperwork and Melissa even delivered the car to me I am planning on sending friends and relatives there Dimitris Raptis More

A wonderful experience purchasing my Volkswagen . I have purchased many cars in my life ... But the experience I had with Melissa and the rest of the crew at Heritage was exceptional .... From my firs I have purchased many cars in my life ... But the experience I had with Melissa and the rest of the crew at Heritage was exceptional .... From my first call to her and my visit to the dealership I felt very comfortable and had complete confidence in my purchase .... I know the purchase was not necessarily a large price point .... But I felt I was treated with respect and great care .... Melissa's knowledge about the car was amazing and she answered all my questions honestly and with confidence ..... I certainly would recommend her and the dealership to my friends .... Thank you to everyone for making my purchase a wonderful experience ..... Alexander Baer More

Great car buying experience This is the second time I have bought a car from Heritage and both have been Jeeps. The is the first time I have bought a used car and Steve Jakubik This is the second time I have bought a car from Heritage and both have been Jeeps. The is the first time I have bought a used car and Steve Jakubik is a great car sales man to work with. Very patient and too the time to ensure I had everything I needed out of the buying experience and ensured I understood all the bells and whistles the new Cherokee came with. More

Once again...a great car buying experience I just purchased a Beetle Turbo Limited Edition - Blue Denim. This is my 5th Volkswagen so obviously I am a Volkswagen person. I would never by a car I just purchased a Beetle Turbo Limited Edition - Blue Denim. This is my 5th Volkswagen so obviously I am a Volkswagen person. I would never by a car from anybody other than Heritage Mile One in PARKVILLE. The sales staff is outstanding and the service department is always great. The manager Gabe & Randall Melvin had me work with Melissa Cole. I never met anyone more knowledgeable about her product. I was really impressed. She seems very dedicated and passionate about her job. I also need to give a shout out to Doug, the finance guy. I am sure he was told I never buy anything extra. Somehow I ended up buying 3 things! How did that happen? No, he just made perfect sense! Thanks Doug, it was fun talking to you. More

Outstanding service Mitch Filler and Buddy Holmes were very nice and fast about serving my needs making sure I had everything ii wanted in my car. I will be returning to Mitch Filler and Buddy Holmes were very nice and fast about serving my needs making sure I had everything ii wanted in my car. I will be returning to get my truck!!!!! More