Heritage Volkswagen Parkville

Awesome service This is the 4th car we bought from Herb Randolph and we wouldnt go anywhere else! His service is excellent and he shows a vast wealth of knowledge in This is the 4th car we bought from Herb Randolph and we wouldnt go anywhere else! His service is excellent and he shows a vast wealth of knowledge in the cars he sells. Highly recommend him when buying a car!! Will be back again 100% More

The Best Car purchasing Experience ! Everyone from the time I stepped in the door were helpful, , professional, caring, patient, personable and knowledgeable. GREAT management! I wi Everyone from the time I stepped in the door were helpful, , professional, caring, patient, personable and knowledgeable. GREAT management! I will certainly be a repeat customer in future car purchasing. Special thanks to Herb Randolph! More

Used car purchase I recently purchased a used vehicle at Heritage and it was amazing. The entire crew was patient and attentive! Mitch, Gabe and Bob went out of thei I recently purchased a used vehicle at Heritage and it was amazing. The entire crew was patient and attentive! Mitch, Gabe and Bob went out of their way to work with me and I'm not the easiest customer to sell. I drove several vehicles and didn't seem to find one I liked and then once I did my wife didn't like it! When I finally found the correct vehicle the transaction was amazing! I also want to give a big thanks to Hal for listening to all my needs! Also a big plus is the certification on my vehicle. Even though I have peace of mind knowing I have some great warranties there is also the certification that comes with the vehicle that makes me feel even more comfortable driving my new car! Thank you guys More

Highly recommend Heritage VW Parkville!!!! After dealing with a totaled vehicle, I had no choice to purchase another vehicle. I found the SUV online sent my information in and within minutes I After dealing with a totaled vehicle, I had no choice to purchase another vehicle. I found the SUV online sent my information in and within minutes I had a response. Bruce was so awesome and showed compassion for his job. It was such an easy process to get in, signed and out the door in my SUV! Mitch handled the finance part and he was just as nice! Those two together made the experience so easy and quick. If you're looking for a new vehicle I would defiantly recommend these two!!!! More

Highly recommend Heritage Volkswagen Parkville My experience with Melissa Cole and Heritage ranks as one of the best car buying experiences I've ever had. Melissa was very sensitive to my time con My experience with Melissa Cole and Heritage ranks as one of the best car buying experiences I've ever had. Melissa was very sensitive to my time constraints and made sure that I wasted very little time at the dealership. Melissa has a deep understanding of all of the Volkswagen models; her knowledge was very impressive. The entire process was well done and efficient with a very friendly atmosphere. I highly recommend Heritage Volkswagen Parkville and Melissa Cole. More

Be careful, their incompetence could land you in Jail!!! So I bought this New 2012 GTI from this dealer 2 years ago, they promised a loaner during service, forget about it. They messed up the finance port So I bought this New 2012 GTI from this dealer 2 years ago, they promised a loaner during service, forget about it. They messed up the finance portion of my trade and had their lawyer call me to demand money back or be sued, But this one, is a masterpiece of incompetence! It is Labor Day weekend 2014, I'm washing my car for the weekend festivities and notice that the tag is going to expire the next day. I do not remember getting a notice, so I figure that I will simply go online and pay the registration fee and print a temp registration until the new stickers arrive, no big deal. BUT IT IS A BIG DEAL, BECAUSE HERITAGE NEVER REGISTERED THE CAR TAGS WITH THE MVA!!! Yes, I have been driving around for 2 years with tags that do not belong to my car, or even exist for that matter!! When I first noticed this, the mva website said that the tag number does not match the title number, so I called Al, the sales manager. He told me basically, there must be an error in the vin or tag number and drive the car to the dealer on Tuesday and they will fix it. I told him that the tags will expire tomorrow, he said, "I'm sure that you noticed this before, why are you just calling now on a Saturday, I cannot issue you temporary tags, you are lucky that you are not going to have to wait in line at the mva". So, i called the MD State Police, spoke to Corporal Curley, he told me that your tag does not exist, it was never issued a tag. HE TOLD ME NOT TO DRIVE THE CAR!! He also said that the MVA is god as far as the police are concerned, so if I was pulled over there is no telling what could happen!! Driving with a tag not registered with the MVA for 2 years!! So, after talking to the State Police i called Al back. He said "Well, I have your number, I will have someone call you on Tuesday". NO OFFER OF A LOANER, TEMP TAG OR EVEN AN APOLOGY! WHAT THE xxxx AM I SUPPOSED TO DO WITHOUT A CAR FOR THE ENTIRE LABOR DAY WEEKEND!!!! THESE PEOPLE DONT GIVE A xxxx!! I paid $172 for registration and got a piece of metal with a sticker on it that was not registered with the MVA. attached to my car that could have gotten me a ticket or arrested!. And I paid $199 processing fee for them to process NOTING CORRECTLY! I want my MONEY BACK! More

I HAVE A 2007 PASSAT AN ALTHOUGH I DID NOT PURCHASE IT FROM THIS DEALERSHIP THEY STILL TREAT ME AN MY VEHICLE LIKE FAMILY. I HAVE BEEN COMING HERE FOR SERVICE SINCE 2010 AN I HAVE NOT HAD ANY PROBLEMS. ON FROM THIS DEALERSHIP THEY STILL TREAT ME AN MY VEHICLE LIKE FAMILY. I HAVE BEEN COMING HERE FOR SERVICE SINCE 2010 AN I HAVE NOT HAD ANY PROBLEMS. ONE TIME ERIC FELT LIKE THEY MADE ME WAIT TO LONG (EVEN THOUGH I WAS FINE) HE HAD THEM ADJUST THE BILL FOR THE WAIT. I WILL CONTINUE TO RECOMMEND THEM TO EVERYBODY I KNOW. IN THE BEGININING I THOUGHT THEY WERE KINDA HIGH FOR SERVICE BUT AFTER DOING RESEARCH ON HAVING A GERMAN MADE CAR I REALIZE THE PRICES WERE FAIR. I GIVE YOU ALL 5 STARS & OF COURSE ERIC GETS 10 STARS FOR ALWAYS KEEPING ME POSTED ON MY VEHICLE ....SIGNED KEIA (MOCHA BROWN PASSAT) More

On Wednesday, March 13th, my father and I visited Heritage Volkswagen Parkville to test drive and purchase a used 2012 Silver Toyota Camry that was listed for sale on the internet. I have previously Heritage Volkswagen Parkville to test drive and purchase a used 2012 Silver Toyota Camry that was listed for sale on the internet. I have previously owned 2 Camry’s. We came to the lot around 6:15p.m. and stood outside for 15 minutes looking at the Camry that was listed. No one came out to assist us. We looked at a Porsche Cayenne with a long scratch across the hood and no one came out to assist us. We looked at a few Passats and no one came out to assist us. We looked over at the sales floor and you could clearly see the salesmen sitting and talking and looking at us. I guess in their minds they already had sized us up that we were not buying no need in going outside. There appeared to be no other buyers on the lot and the salesmen appear standing around engaging in personal conversations. Why you don’t want to be bum rushed you want to be treated with respect and dignity of a prospective customer. This is a classic example of racial profiling. I would imagine if you check your video you would see a lot of prospective sales leaving the lot due to the laziness of your sales department. Perhaps they had already made their sales quota and didn’t need my $18,000 purchase. Prior to coming to this dealership we had visited the Heritage Mazda dealership an hour earlier and test drove a 2012 Black Toyota Camry and had a gentleman by the name of Joel B. who assisted us. Joel told us that there was one other Camry in the Baltimore area but we already knew that because that was going to be our next stop. Joel told us that they can pull any car from any of their locations if wanted I to see it. I took him up on his offer or rather I called his bluff and contacted him that evening about the 2012 Silver Camry located at the Parkville dealership. He informed me that he would contact them in the morning and I could see it the next evening. Wouldn’t you know the next morning I get a voicemail msg at 9:28am, stating good news the car that you test drove we can knock $400.00 dollars off. I was no longer interested in the Black Camry. He tells me that he contacted the Parkville location and the Camry was not available, meaning they would not release it. The vehicle has not been sold. An hour later he calls back and says good news we have a similar car in Silver Springs we can have transferred. At this point I am not interested in being a part of the Mile One Heritage family. One dealership sizes you up another dealership makes erroneous statements that we can vehicle transferred vehicles from anywhere. Also, when I drove pass the Heritage Parkville VW dealership this morning on the way to work the car is still parked in the same area with the same flag blowing in the wind. More

$200 for 4 spark plugs that took me 30 mins to do myself last time? That says it all. Way too overpriced. I got other things done too and will take to a private mechanic next time unless I really need a last time? That says it all. Way too overpriced. I got other things done too and will take to a private mechanic next time unless I really need a specialist More

I purchased a new 2012 VW Jetta TDi sedan earlier in the year and was ready for a change. I answered an online ad about a 2012 Tiguan. The ad stated that I could purchase the new Tiguan for nearly $4,100 year and was ready for a change. I answered an online ad about a 2012 Tiguan. The ad stated that I could purchase the new Tiguan for nearly $4,100 under the MSRP. I live in NY and was willing to drive to Maryland to consumate the deal. When I contacted the salesperson, I was told that the cost would be an additional $900 due to the destination charges. The car was advertised with the destination charges built in, but when I went to purchase it, the destination charges were not included. That means that I would have to pay and additional $900!!! I believe that the dealer is guilty of false advertising and should be held to task. More