Heritage Volkswagen Parkville

0 0 0 0 0 0 0 0 0 nothing but ZEROS!!!!!!!!!! car had delivered defects, scratches, dents. had to wait an hour for NO ONE to look at the delivered defects. watched salesmen take smoke breaks, sit around delivered defects, scratches, dents. had to wait an hour for NO ONE to look at the delivered defects. watched salesmen take smoke breaks, sit around and have no idea who to get to take a look at my vehicle. Car less then 2 weeks old, needs a paint job and a new rear window, xxx It's like I'm purchasing a used vehicle! paint job has taken over 1 week, still going on i purchased my car 2.5 weeks ago I've only seen it for 1 week. sales lies about having to get 95 score to not get $500 deducted from his paycheck. even has directions on how to leave feedback. lied multiple times to promise me the car blemishes were fixed, lied exactly 3 times, lets see if they lie to me again tomorrow. Was explaining my frustrations to GM, he told "there you go, let it all out" so unprofessional Mon. (9/17): got call in morning, said the care was being detailed and would deliver today. Then got call in afternoon said it wasn't ready Tues. (9/18): got call in morning, said the care was being detailed and would deliver today. Then got call in afternoon said it wasn't ready Wed. (9/19): got call in morning, said the care was being detailed and would deliver today. Then got call in afternoon said it wasn't ready wow..., no words can explain More

Everyone was very friendly but.....I test drove a six cylinder Volkswagen Passet CC, I asked four times with my grandfather in the car "if does everything in this car come in the four cylinder? ". I was cylinder Volkswagen Passet CC, I asked four times with my grandfather in the car "if does everything in this car come in the four cylinder? ". I was told yes. After six hours there at 10:00 pm I was tired. Signed the contract while they went to go get my car from another area. When I got in the car it was missing the rear camera, the garage door opener, and the wood trim. I didn't care about the trim so much as the camera and door opener. If you cough out $40,000.00 you would think they would get one put in for you or fix the issue. Nope! The guy just says " oh I didn't know the four cylinder didn't come with a camera". The next day I had to return a paper and talked to the manager. He gave me the card to his friend to get one put in on my dime. With the great customer service I got before I signed, to getting swindled in my first brand new car! I will always remember my not so good experience. Thank you Heritage for that. I highly don't recommend going here and bet they don't even read any of these reviews.I already told two friends i work with in the government not to buy here But everyone has different experience so it's really up to you. Robert Hartlove More

Mr. Randolph was excellent. He got me a great car, a great deal, and everybody at the dealership was awesome. It was the best sales experience that I have ever had.My son and I had felt like family. I p great deal, and everybody at the dealership was awesome. It was the best sales experience that I have ever had.My son and I had felt like family. I plan to come back in the future, to get my son a car. Thanks a lot. More

The service was great and the was staff friendly. There was a little back & forth prior to the sale, but the pressure was not uncomfortable. Once a deal was struck the finance people got me a great rate an was a little back & forth prior to the sale, but the pressure was not uncomfortable. Once a deal was struck the finance people got me a great rate and made relatively quick work of the paperwork. When I was handed the keys the car had been cleaned further and gassed up. On the way home I found that the radio presets had been set to match those from my trade in. Thanks Avery! -Brian S. More

Mike and Heritage were fantastic. They held the car for a day until we could visit. Very clean car. Great explanation. Great follow-through post sale by Mike with delivery of accessory and calls to chec a day until we could visit. Very clean car. Great explanation. Great follow-through post sale by Mike with delivery of accessory and calls to check on satisfaction. Please open a dealership in DC area! Thanks loads. More

Mike Andrews was an excellent salesman and gave me the monthly payments that I could afford. The night I bought my car, I noticed there were two paint chips on the trunk. Mike said this will be taken monthly payments that I could afford. The night I bought my car, I noticed there were two paint chips on the trunk. Mike said this will be taken care of. Then the headlight went out 3 days later. I was a little upset but once told that this was covered under my warranty, all was good. I got my car back last night and the paint chips were covered so well that there was no sign anything was ever there. However, on the top of my trunk, it seems as though they forgot to shine it after it was buffed or however that works. It's not that noticeable, but it could have been better. My sales experience was excellent though! More

Avery lied to my face more times than I can count. Do not trust this dealership! There were some cosmetic fixes, both inside and outside, that were promised to be taken care of for free if the car was p not trust this dealership! There were some cosmetic fixes, both inside and outside, that were promised to be taken care of for free if the car was purchased today. Avery told me that the vehicle, a 2009 EOS, would look brand new after it got out of their body shop. I purchased the car, they were to deliver it to me within one week. It was delivered and the fixes, especially the paint, looked like were done with spray paint. I sent the car back to the dealership. They tried again and it looked as if an attempt was not made. I had to get VW corporate involved and they took care of everything in a timely manner. Regardless, it took almost 3 weeks for everything to occur and lots of frustration. Avery initially told me if I was not happy after the repairs were made, then he would cancel the purchase and give me my trade back. After I requested this to Avery and the sales manager, they refused and stated the car went to auction. Meanwhile, I drove to the dealership and it was sitting on their lot for sale. It was also on their website for sale. Unbelievable! I suppose this is the reason CarMax and no haggle type dealerships exist and will probably force these 'old school', dealerships to change. Another lesson learned; no matter how great the deal is, do not accept it unless you're completely satisfied with the vehicle. It's really difficult to trust people and, to a fault, I'm too trustworthy! More