Heritage Volkswagen Parkville

the experience at the dealership was very good. everyone was was knowledgeable and willing to work with us to get us to the price we needed for our budget. there was no high pressure sales, just folks tryi was was knowledgeable and willing to work with us to get us to the price we needed for our budget. there was no high pressure sales, just folks trying to help us get a car we liked and could afford. More

I purchased my first VW on Monday night. It was a great experience. I had looked at Jetta's at other places, and Heritage had the best price! I will definitely recommend Heritage to my friends. experience. I had looked at Jetta's at other places, and Heritage had the best price! I will definitely recommend Heritage to my friends. More

I purchased this car via the Consumer Reports buying service. I do believe I got a good price on the car, and for my trade, but the process felt like a bait and switch. Most of the negotiating took pl service. I do believe I got a good price on the car, and for my trade, but the process felt like a bait and switch. Most of the negotiating took place over the phone and by email. When I came in, Isaiah, after conferring with Roman, told me he even got me an additional $250 Auto Show rebate in addition to the $500 rebate offered by Heritage. But when he came back with his final offer, the rebates were not reflected in the price. When I asked about that, I was told by Roman, who came in to explain the numbers, that the price he gave to Isaiah was the price. So, either Roman didn't communicate to Isaiah that the rebates were factored in when he gave him the price, or Isaiah either forgot or purposefully didn't give me that information. In any case, the price turned out not to be the price, because a $199 dealer prep was added back on to the final price of the car. I was not happy with this process, and was going to go to another dealer, but Isaiah knocked off the dealer prep charges. Last night, after I noticed that my license plates were both installed crooked, which I fixed myself, I got a call from Isaiah telling me he couldn't find the title to my trade that I had signed, and wanted me to go to the MVA and get a duplicate title, and bring it in to Heritage. This didn't seem like my problem, but I was willing to help. As it turned out, Isaiah found a form that could be used and came to my home this morning for my signature. All in all, while I am happy with the car and the price, I remain generally unhappy with the buying process and the professionalism of Heritage. More

I believe I got a very good deal on my vehicle, and both my saleman Avery and Karen the financial manager were eceptional. They went out of their way for me. my saleman Avery and Karen the financial manager were eceptional. They went out of their way for me. More

Very smooth and efficient experience buying a used 2009 Passat. Our salesperson Santos was very informative and accomdating. Frankly the experience went above and beyond my expectations. Passat. Our salesperson Santos was very informative and accomdating. Frankly the experience went above and beyond my expectations. More

The place is clean and the dealer is organize. He wasn't pushy as a dealer. Willing to wrok with you. Location is easy to find. pushy as a dealer. Willing to wrok with you. Location is easy to find. More

Great buying experience. Santos was a great salesperson who was friendly, knowledgeable, and efficient. We got a great price without haggling as well as a finance rate that beat our credit union. who was friendly, knowledgeable, and efficient. We got a great price without haggling as well as a finance rate that beat our credit union. More

We have been dealing with Heritage for years and they keep getting better.When Herb started at Heritage, we were his first new car sale. His professionalism and friendliness is unsurpassed. He and Jim Ab keep getting better.When Herb started at Heritage, we were his first new car sale. His professionalism and friendliness is unsurpassed. He and Jim Abrecht went way out of their way to find the exact car we wanted and made us a fantastic deal on the vehicle. The delivery experience was great. They made sure everything was perfect. I would highly recommend looking up Herb Randolph if you are looking for a new Volkswagon or even a used one. His knowledge of these vehicles is excellent and he is a very pleasant person to deal with. More

My husband and I were really pleased with the service at the dealer. Mike was very friendly, knowledgeable and quick. He got us exactly what we were looking for. Well informed about the car, he did all in h the dealer. Mike was very friendly, knowledgeable and quick. He got us exactly what we were looking for. Well informed about the car, he did all in his power to help us purchase the car. I would without hesitation recommend him to my family, friends and colleagues. More

I had owned a Volkswagen Golf MKIII for thirteen years and had come to the decision that it was time to buy a new car. With my VW experience I went to look at their cars first. I had no intention of buyin and had come to the decision that it was time to buy a new car. With my VW experience I went to look at their cars first. I had no intention of buying for another two or three months. I went to Heritage on a whim just to look around and see what was new. Santos Mendez met me on the lot welcomed me and showed me around. He was very thorough in addressing my needs of what I was looking for in a car. Although he was well aware that I had the intention of shopping around for other vehicle makes, he looked at my trade and asked about the numbers that I was trying to get to and came back with a very good deal. Again I did not "need" a new car, I "wanted" a new car. Santos took care of that with a better offer that I "needed" to take advantage of. His follow up and follow through on what he and Heritage were offering was amazing! Within 24 hours I was back at Heritage taking delivery of my new 2012 Volkswagen Passat in Night Blue Metallic. Total time time actually spent with the paperwork and pricing maybe two and half hours, the other 22 or so hours was me avoiding the inevitable. Quick painless and thoroughly satisfied. The finance department and sales manager also made this a great experience for me. I look forward to my future with Heritage Volkswagen based on the customer service that I have been shown already. If you have not experienced VW yet take one for a drive get inside it and let it get inside you. Get up to Heritage Volkswagen and talk to Santos he will make it happen for you! Bill M More