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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,516 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,516 reviews

September 11, 2021

Just purchased the 2021 VW ID 4. Our sales rep, Courtney Coleman, was extremely helpful and knowledgeable about the vehicle. Look for him when buying a VW! More

by richardson.eg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Coleman, Khaliq Thomas
Sep 15, 2021 -

Heritage Volkswagen Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2021

This is my 4th vehicle that I have purchased from Heritage. They always go above and beyond on satisfying me with the purchase. The are easy to work with, and know the product. More

by cclafferty11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
Sep 10, 2021 -

Heritage Volkswagen Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 31, 2021

Our purchase for a 2021 Volkswagon Tiguan was the best car buying experience thanks to Spencer Buettner. He explained everything thoroughly and was very patient. More

by richmljr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Buettner, Scott Cho
Sep 03, 2021 -

Heritage Volkswagen Parkville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. We hope you continue to choose us for all your automotive needs! Take care!

August 31, 2021

It was a good experience for me when I was approved to purchase my new car. Allah has blessed me with a good car that I can use to serve the needs of others. Allah has blessed me with a PC repair company More

by jcehc777
Recommend Dealer
Yes
Employees Worked With
Brad Scammell, Melvin Muschette, Jared Herbert, John Young
Sep 03, 2021 -

Heritage Volkswagen Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2021

Great service. I went to simply look and left with a great deal. Courtney made the experience fun and easy. Highly recommend the dealership. Ask for Courtney. More

by imblessed25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Coleman; Marcus Heflin, Khaliq Thomas
Aug 31, 2021 -

Heritage Volkswagen Parkville responded

Hi, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 14, 2021

Bought a vehicle back in January 2021 and now in August my bank is telling me they still haven't received the title for my car. My bank has been pushing them for three months to transfer the title no avail More

by Sam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Khaliq Thomas, John Young
Aug 17, 2021 -

Heritage Volkswagen Parkville responded

Sam, thank you for sharing feedback about your experience with Heritage Volkswagen Parkville. We strive to meet then exceed your expectations and sincerely apologize if this did not occur. Our General Manager, Brad Scammell, would like to speak with you to immediately address your concerns, but has been unsuccessful in locating your contact information in our database without a last name. At your earliest convenience, please contact Brad directly at bscammell@mileone.com or 410.663.7233 to allow us the opportunity to further discuss and resolve your situation. Again, thank you for your time and we hope to hear from you soon.

August 07, 2021

Thought we found the perfect car on their inventory list so applied online and got pre approved. John DeMartino called right away and asked if I could come in same or next day. I was working so decided to s More

by Jade
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John DeMartino
Aug 12, 2021 -

Heritage Volkswagen Parkville responded

Hi Jade. Thank you for taking the time to review Heritage Volkswagen Parkville. We value your feedback and sincerely apologize for the issues you experienced with our dealership, as this is not our way of doing business at any of our Heritage stores. Our General Manager, Brad Scammell, has attempted to contact you to personally apologize and address your concerns as soon as possible, but has been unsuccessful in reaching you. We understand you bought a vehicle elsewhere; however, if you wish to further discuss the situation, please reach out to Brad directly at bscammell@mileone.com or 410.663.7233. Again, thank you for your feedback and we hope to hear from you soon.

Aug 12, 2021 -

Jade responded

This is not true because I emailed Brad and never got a response and he never tried to reach out. Somehow all the reviews that have complaints have the same automated response I just got. So I’m sure no one really tried to reach customers and is just sending this as an automated email for anyone who doesn’t leave a good review!

August 06, 2021

Came into the Heritage Dodge Dealership to purchase a car. I won't speak on my experience but going next door to the VW dealership was the best experience ever. No one made me feel pressured to purchase. More

by Shanae1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kavanagh, Gabriel Walman, Khaliq Thomas
Aug 07, 2021 -

Heritage Volkswagen Parkville responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at Heritage Volkswagen Parkville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

July 31, 2021

We came in to potentially trade in our Tiguan for a newer model and Melissa Cole made the process so easy we couldn’t say no. She got us the price we wanted and made the process as easy as possible. This was More

by Elaine.kozloski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
Aug 17, 2021 -

Heritage Volkswagen Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 31, 2021

Bought my truck from them about a month ago. Pretty good service especially Marcus over on the used car side got me a pretty good deal. But I have to say the follow through on finance and service is lacking More

by Bfontz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus
Aug 17, 2021 -

Heritage Volkswagen Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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