Heritage Volkswagen Parkville

I didn't feel rushed into buying anything. Santos gave me undivided attention and helped me get what I wanted fr the price I needed. undivided attention and helped me get what I wanted fr the price I needed. More

For those pressed for time, "IF YOU ARE CONSIDERING A NEW VW IN THE BALTIMORE AREA, BUY FROM HERB RANDOLPH AT HERITAGE PARKVILLE." Now, as they say, the rest of the story...I was in the market for a n A NEW VW IN THE BALTIMORE AREA, BUY FROM HERB RANDOLPH AT HERITAGE PARKVILLE." Now, as they say, the rest of the story...I was in the market for a new car for the first time in ten years. My decision came down to a VW GTI. My first contact was at Russel in Catonsville as I work in the area. I had a nice but not great conversation with Hans. They did not have a 6 speed in stock for me to drive but he promised to get one in and call me. The next day I stopped by Heritage(near my home in Perry Hall) to show the car I was interested in to my wife. As soon as we had entered the busy showroom(Saturday, 5:00PM), Herb approached us with a friendly greeting and spent some time showing us a four door GTI. He contacted me Monday and arranged to have me come in for a drive Wednesday evening after work. Wednesday, I arrived and drove the car with Herb. I loved it and we got down to the money discussions. It became evident that I was not going to be able to afford the four door. I was ready to leave. Herb then arranged for me to drive the two door which I liked even better. To make a long story a little less long, Herb got the price where I wanted it without any arguing or BS. I left with the car of my dreams that evening and I felt good about the transaction. I truly felt as if I had been taken care of as a customer, not squeezed for every penny. I have had the car almost a week and I am loving it. Herb called a couple of days after the purchase and made sure that everything is OK and I got the feeling that he really did care about the answer. By the way, I have still not heard a peep from Hans at Russel VW...too bad he missed out on selling a car. More

As close as a new car sale can come to a "10," or in this system, a "5." Heritage showed up on an internet buying/pricing service report along with a couple others as a "certified low price" deal or in this system, a "5." Heritage showed up on an internet buying/pricing service report along with a couple others as a "certified low price" dealer. Even though they were the most distant, Baltimore from Bethesda, they contacted me and it was a walk in the park. First, landing a new Passat diesel SEL has been like finding Cabbage Patch Dolls. Other dealers tried, but these guys found my first choice color and kept me informed for a week. Second, even though I had a certified price relative to invoice, I know there are games that can be played with add-ons (mini-spoiler = $375, etc) prior to sale. I kept waiting for the "catch" and it never came. I wanted one option and that is what I got. Third, and most impressive, Herb, Randall and Jim (manager) worked seamlessly so that, however their system for sales "credits" works, it was absolutely blind to the customer. On a critical evening when Randall said he was done for the day, he arranged for Herb to call me at home to pick up without skipping a beat. Finally, within 24 hours of the car's arrival, when I was stuck in DC on business, Herb delivered to my home in Bethesda with a smile--on time and on budget. But for the buying service, I would not have heard of them and probably would not have shopped in Baltimore. I don't see why more potential VW customers don't reach out. It is not a surprise that Heritage Parkville is not only tied for the highest average rating, but it has the largest number of reviews. A real feat, but not hard to understand when you have dealt with them. More

From day one I received the most pleasant experience and greatest one-on-one attention one could hope for throughout my entire search. From research, to test driving, and even dotting the I's and crossing m greatest one-on-one attention one could hope for throughout my entire search. From research, to test driving, and even dotting the I's and crossing my T's, both my sales rep and the store manager were friendly, helpful, straightforward, and above all, not typical pushy salesmen. As this is my first time driving a Volkswagen, I am now very encouraged with this store and how they treat their customers. The great price that I was offered was just the icing on the cake, and you can be sure that I would not only recommend this store to any prospective buyers, but will also be my first stop in the future when it's time to look for a new car again.. More

Heritage Volkswagen of Parkville was a very joyous experience for myself and family.They were very professional,friendly and allowed me to be free and comfortable.Will gladly do business again if give experience for myself and family.They were very professional,friendly and allowed me to be free and comfortable.Will gladly do business again if given the opportunity. More

I purchased my first car, a Certified Pre-Owned Volkswagen, from Heritage recently and had a great experience. Herb was great at discussing the benefits of the Volkswagen CPO program, and going ove Volkswagen, from Heritage recently and had a great experience. Herb was great at discussing the benefits of the Volkswagen CPO program, and going over the details of the car I purchased. During the test drive, he pointed out several features that I probably would have glossed over in the owner's manual, but are really helpful for my driving experience. Everyone was incredibly friendly, and understood the magnitude of me purchasing my first car -- I wasn't treated with kid gloves, and I wasn't tricked into buying something I didn't need. VW financing was able to get me a better interest rate than my local credit union, and Jay worked with me to figure out the best warranty plan for my needs. He also knew all of the particulars for purchasing a car in Maryland when it will be titled and tagged in Pennsylvania. I have nothing but great things to say about Heritage VW and the service I received there! More

Great to be a two Volkswagen family. My wife drives the kids and grand kids in the Passatt and I lug all my work gear in the Jetta Sportwagen. Love that tight German engineering...taking curves is so much kids and grand kids in the Passatt and I lug all my work gear in the Jetta Sportwagen. Love that tight German engineering...taking curves is so much fun! By the way, Avery Stewart was wonderful to work with! More

This was my first time purchasing a car, and Michael couldn't have made me feel more at ease. After discovering we were looking for a MINI, Michael tracked one down all the way out in Westminster and b couldn't have made me feel more at ease. After discovering we were looking for a MINI, Michael tracked one down all the way out in Westminster and brought it back to Parkville personally. He and the financier helped me find a way to finance my purchase despite my poor credit score, and his advice about which warranty to choose was invaluable. We were even given a follow-up call within the week to ask us how the car was working out. He then followed up a few weeks later to remind us that we'd forgotten to schedule our LoJack appointment. Jay was also a great help and it couldn't have been more pleasant dealing with him. I'm used to not being taken seriously because of how young I am, but Jay afforded us the same professional respect I'd expect my father to be given. I had done months of research and was all set for this to be a painful experience, but Michael's friendly demeanor and the courtesy and knowledge he showed actually resulted in us having a good time! How many people can say that about their car dealership? More

I walked into this dealership the day after having a horrendous experience with another dealership of a different manufacturer. They turned the experience of buying a car into something that was fairly horrendous experience with another dealership of a different manufacturer. They turned the experience of buying a car into something that was fairly painless and easy. Everyone was very friendly and extremely helpful. I would definitely recommend this dealership to anyone. More

We first visited Heritage VW in June with the anticipation that our 1999 Honda Odyssey with 189,000 miles (at that time) might need to be replaced as the Check Engine light had come on and was be anticipation that our 1999 Honda Odyssey with 189,000 miles (at that time) might need to be replaced as the Check Engine light had come on and was being evaluated across the street at Heritage Honda service. While we were looking at the Jetta Sportwagen, the call came in saying the Odyssey was simply low on oil and that it was otherwise fine. Ray Smith, the sales person with whom we were dealing, understood that this was no longer a dire situation for us but still took the time to show us the Sportwagen and its features and take us for a test drive. We informed him that we would most likely be buying something by the end of the year, just not that weekend. Unlike past experiences with dealers, he did not call us every week to tempt us with this or that offer, something for which we are very grateful. When we did finally decide the time was right, we contacted him and he did everything possible to ensure that we got the car that we wanted. I imagine that his job was made easier by the fact that we knew exactly what we wanted and were in no real hurry (i.e., old car continued to work like a champ at 193,000+ miles). All the same, he made the purchasse experience very relaxed and non-stressful. A very positive experience all the way around. More