Heritage Volkswagen Parkville

I went in because of a loud noise coming from my engine. I found out that the cost of my repairs would be over $5000! Thank God I had a warranty. The only problem was that I did not have all of my service i I found out that the cost of my repairs would be over $5000! Thank God I had a warranty. The only problem was that I did not have all of my service information and there was a big chance that my warranty would not cover my repairs. Yvonne patiently worked with me to track down all of my information and make it possible for my repairs to be covered. Along with this, she bargained a rental for me. The repairs ended up taking much longer than expected because certain parts had to be ordered. I explained to Yvonne that I REALLY needed my car and told her what my budget was because I could not afford the extra days that I had to cover on the rental. She stayed over her shift, working hard to get the car sooner. When I finally got it, it was almost 8pm (her shift had ended at 6), and not only was my car cleaned and ready, but she had worked the system so that the extra parts were well within my budget. If you need someone that will give you a personalized experience, and you dont usually trust the automotive repair individuals (like most of us), find Yvonne. She will ensure that anything you need to have done will be at the lowest price available, with the best customer service possible. There were times when I called her desk more than 5 times for the day, and each time she greeted my patiently and enthusiastically, ready to answer any questions and solve any problems. Thank you so much Yvonne for providing the best car experience I have ever gotten. Heritage Volkswagon will be the FIRST place I go with if I ever have any car problems again! More

Both Hal Perez and Randall Melvin went out of their waybto work around my husbands busy schedule. We have three daughters and it was difficult or me to come to the dealership with them. They made arr waybto work around my husbands busy schedule. We have three daughters and it was difficult or me to come to the dealership with them. They made arrangements to come to us, deliver the car to us as well as have paperwork signed at my home around my husbands schedule. They were great! Randall stayed and explained in detail how the features of my vehicle operated! Thank you~ More

MY EXPERIENCE WITH HERITAGE VOLKESWAGON WAS GREAT!!! I JUST FILED BANKRUPTCY AND WAS DICHARGED AND JUST WANT O REBUILD MY CREDIT I DID MY APPLICATION ONLINE AND WITHIN AN HOUR CHRISTINE BLAIR IN FINANCE C JUST FILED BANKRUPTCY AND WAS DICHARGED AND JUST WANT O REBUILD MY CREDIT I DID MY APPLICATION ONLINE AND WITHIN AN HOUR CHRISTINE BLAIR IN FINANCE CAONTACTED ME I WAS APPROVED I WENT TO MEET CHRISTINE WHO GAVE ME TO A WONDERFUL SALESMAN HERB RANDOLPH HE WAS A GREAT SALESMAN I GOT INTO THE CAR I WANTED AND WS NOT THER ALL DAY I WAS THER BY 7PM AND OUT BEFORE 9 I HAVE BEEN DRIVING MY CAR FOR ALMOST 2 MONTHS NOW. ON SATURDAY 06/18/2011 I TOOK MY COUSIN TO PURCHASE HER NEW CAR SHE ALSO DID THE APPLICATION ONLINE AND WAS APPROVED WENT TO HERITAGE BY 2:30 AND WE WERE OUT BEFORE 7PM.. I WILL RETURN TO PURCHASE MY NEXT CAR AND WILL CONTINUE TO SEND OTHERS TO THE DEALERSHIP TO GET CARS!!! THANKS HERB More

I came in to look at car and walked out with a car. Joe and Mel were great to work with and I am very happy with the experience. and Mel were great to work with and I am very happy with the experience. More

After being turned down by others Heritage came thru with Herb Randolph working overtime on my needs..Thanks Much! All of you at Heritage Volkswagen.. Herb Randolph working overtime on my needs..Thanks Much! All of you at Heritage Volkswagen.. More

After a slight misstep, I worked with John Young. He followed through with everything that we discussed on the phone. Although he is the Internet Manager and not a salesperson, he took care of the trans followed through with everything that we discussed on the phone. Although he is the Internet Manager and not a salesperson, he took care of the transaction for me. It was not a pressure filled experience. John was extremely personable, helpful and I felt a "straight shooter." Thereafter I worked with Avery who was very knowlegeable about the vehicle and its features. He spent as much time as it took to show me the car late at night, including setting up my bluetooth, Siruis radio as well as synching my iphone with the car. Additionally, he took care of making sure that some detail work was done on the spot when my CC was brought back the following day. Avery and John made what is normally a highly stressful experience a much more pleasant one. Heritage on Harford Road truly knows what Customer Service should be! More

Great Service, they made me feel appreciated and worked with me to get the deal I was looking for. Also while reviewing the financial options we felt they were sincerly looking for our best ibterest and no with me to get the deal I was looking for. Also while reviewing the financial options we felt they were sincerly looking for our best ibterest and not only a sale. More

What a great experience. I have never had a dealership call me to tell me that they made an error in the quoted lease price in my favor! I just got a new jeep liberty last weekend and had a bluetooth inst call me to tell me that they made an error in the quoted lease price in my favor! I just got a new jeep liberty last weekend and had a bluetooth installed and somehow I am saving $14 a month from my last 2008 jeep liberty lease with no added features. It was a no brainer. Shawn and Bob were excellent to work with and really made me feel comfortable. I wanted a black liberty and they tracked one down in Delaware and got it for me. There were no surprises at signing either. In the past with other Jeep dealerships, they have made me pay the first lease payment, or registration, etc. Shawn and Bob assured me that everything was included in my quoted price and they were not lying! More

I got the best price offer from this dealer among many dealers in the beginning. All the people that I worked with inluding the saleperson was very friendly. I wanted to purchase the same model in Chicago dealers in the beginning. All the people that I worked with inluding the saleperson was very friendly. I wanted to purchase the same model in Chicago in 2004, but the salesperson was so rude and I just left and chose a Toyota Camry. I was concerned at the beginning, but my experience with this new car purchase was great. More

Heritage gave us a chance where we thought we had none. Santos was a wonderful salesman, and went above and beyond everything he could to get us in a car we truly love. The Business Manager gave us excelle Santos was a wonderful salesman, and went above and beyond everything he could to get us in a car we truly love. The Business Manager gave us excellent advice to raise our credit score. Everyone in the whole dealership is so friendly, it has a family atmosphere, they treat you like you are so special, make sure you are comfortable, relaxed and work with you to get you the best possible deal that suits you besides themselves. I would reccomend this dealership to any of my family or friends, and if your looking for a new or used car, I would stop on in or call Santos and he will do his best to help you get exactly what you are looking for, I promise you that and I'm being sincere. God Bless you all! More