Heritage Volkswagen Parkville

I would highly recommend Hertiage to anyone who requires special financing due to past credit problems. I worked with Avery Stewart as my salesman and he could not have been more helpful or respectful know special financing due to past credit problems. I worked with Avery Stewart as my salesman and he could not have been more helpful or respectful knowing my credit requirements. He offered me valuable information in making a decision on which car to purchase. Hertiage made it possible for me to purchase a quality used car within my budget and made the whole experience painless thanks to Avery and the other staff. I would recommend Avery to any of my family or friends to see first if they were in the market to purchase a car. Karen The manager was very helpful and friendly. She had no problem offering me a good deal on my trade in or lowering the vehicle price in order to ensure that I got the car of my choice. I would highly recommend this place to others. More

When i walked into the dealership i was very nervous becasue it was my first time buying a car. Shawn approached me and made me feel so comfortable and was willing to help me in my car search! he found becasue it was my first time buying a car. Shawn approached me and made me feel so comfortable and was willing to help me in my car search! he found a car that fit exactly what my needs were...he explained to me word for word the whole process of buying a new car and was with me every step of the way explaining things! he even stayed 2 1/2 hours after the dealer closed to make sure everything went as it was supposed to with the financing paperwork! you definitly wont find many salesman like that! Shawn was amazing and put me in the car of my dreams! More

I found a vehicle online and called about it. I spoke to Lee over the phone and decided to go look at it. Lee approached me right away and was very helpful. From the test drive to the final sale, Lee and th Lee over the phone and decided to go look at it. Lee approached me right away and was very helpful. From the test drive to the final sale, Lee and the rest of the staff were fantastic to work with. Very smooth and speedy deal! More

Best car buying experience I've ever had. From the moment my wife and I walked on the lot we were approached by Lee in a very professional manner. I had done research on the car I was interested in, moment my wife and I walked on the lot we were approached by Lee in a very professional manner. I had done research on the car I was interested in, but the knowledge that Lee possessed and communicated to me made feel very comfortable to discuss things that I hadn't initially thought of. More

WONDERFUL....WONDERFUL Service. I have been taking my car for regular oil changes & Yvonne ALWAYS greets me & knows who I am. She even remembered my new married name. She always goes above and beyond when it for regular oil changes & Yvonne ALWAYS greets me & knows who I am. She even remembered my new married name. She always goes above and beyond when it comes to great customer service. I may be able to get things a little cheaper somewhere else, but to me it's not worth it. Even today when every penny counts, I would take my car back to this dealership because of the customer service. I trust & believe their word & know they are not telling me to get services I don't need. I would rate the service @ 5 stars & would get my next car with them as well. LOVE, LOVE, LOVE the service I receive from Yvonne & all the staff @ Heritage Volkswagen. They really do work for YOU & want to make you happy!!!! More

From the first interaction with Kristin Blair in special financing to the manager Hal - Lee Dearborn was a fabulous salesman - no pressure just lots of information - to the finance manager Jay. everyone wa financing to the manager Hal - Lee Dearborn was a fabulous salesman - no pressure just lots of information - to the finance manager Jay. everyone was fabulous. Would definitely recommend this dealership and the salesman to friends/family - I'll be back when it is time to get another car. Thanks More

Shawn was very friendly, patient and efficient. It was a very easy car purchase. I feel like I got a great car for a great price. Thank you! MileOne was very convenient, right off of 695. Was very happy very easy car purchase. I feel like I got a great car for a great price. Thank you! MileOne was very convenient, right off of 695. Was very happy with the offer for my trade and they gave me a FULL tank of gas in my new VW!!! More

Gave me an amazing deal on my new Jetta TDI! Bill was a great help in the process and a very funny guy to talk to. I had a terrific experience. Bill Stickline was a fantastic salesperson to deal with. V great help in the process and a very funny guy to talk to. I had a terrific experience. Bill Stickline was a fantastic salesperson to deal with. Very honest, extremely funny and great to work with. Bent over backwards to make this a great deal for me. More

Had a very good experience in purchasing the car. Our salesman, Lee Dearborn did an outstanding job in guiding us through the process of evaluating,and testing the car. He showed a good deal of knowledg salesman, Lee Dearborn did an outstanding job in guiding us through the process of evaluating,and testing the car. He showed a good deal of knowledge about the car, a Jetta TDI, and had an understated but reassuring demeanor devoid of any sales pressure. Also, he spent a lot of time trying to get for us the car with the specs we wanted that he did not have on the lot. I wish all salesmen were like him.... The actual negotiating of the price was a bit more involved requiring the presence of the general sales manager to get us the price we wanted. One comment I would make about pricing is that the "internet price" shown on the website, DOES NOT include the destination fee!! I believe this should be more prominently displayed in the website...for those of us who have a hard time reading the fine print.... Overall however, the experience was good all around and I felt that my business was really appreciated. I would definitely recommend these dealership if you are looking for a good german car at a good price,fuel efficient, (the TDI model) and a superb interior finish as compared to hondas or toyotas..(plasticky feel to the interior...) More

I have been a Ford Mustang guy for years. When I got married this past year my wife and I figured out that between the two of us we didnt have enough space in our Mustangs for a 5 year old, dog and cat. married this past year my wife and I figured out that between the two of us we didnt have enough space in our Mustangs for a 5 year old, dog and cat. When my kids come to visit that just adds to the problem. Thinking about a used Jeep and all the problems that come with a used car Shawn contacted me on email, and just asked one question How can I help. Notice he didn't say come in, how much money do you have for down payment, he just asked how he could help. Over a week I just sent him information thru email (Im military so my schedule is less than slow) and nothing more. After a week he and his OUTSTANDING Sales Manager asked me to come in. I was shocked to know that they had a fully loaded VW Routan 2010 with more room than I ever imagined. I was in and out in 2.5 hours. Now you could find maybe a handful of dealers with this type of customer service, but Shawn did it all with a busted ear drum. Taking the time to help a customer when not feeling good is great, but when your Equilibrium is all messed up.....that is outrageous customer service. Thanks Shawn Gary Bailey More