Heritage Volkswagen Parkville

I must say that this was one of the best car buying experiences for me--I usually dread shopping for a car. Lee Dearborn was patient, helpful—responding to every question or concern we had. We spent al experiences for me--I usually dread shopping for a car. Lee Dearborn was patient, helpful—responding to every question or concern we had. We spent almost a whole day with Lee (a busy Saturday), making our decision and never felt pressured to leave, despite a steady stream of potential customers coming through their doors. They honored the lower Internet price for a car that had been sold earlier in the week for our higher MSRP car--definitely working hard to make the deal work. Multiple test-drives later we decided on a beautiful White Gold Metallic 2010 Jetta SportWagen TDi. Lee even managed to throw in a requested aftermarket option gratis as a final cherry on top of a great deal. I will definitely recommend Lee and Heritage VW Parkville to anyone who is looking for their next auto purchase--and I hope he is still there when it's time for us to buy our next TDi! More

Greg James met us at the door and from that moment he worked very hard to show us the benefits of a VW. We test drove a few vehicles and he found us the 2010 Jetta TDI we wanted. The price was good and worked very hard to show us the benefits of a VW. We test drove a few vehicles and he found us the 2010 Jetta TDI we wanted. The price was good and the process was much better than I expected. Greg continued to follow up with us after we left the dealership. More

Dani Carpenter was great when it came to special finance!!! EXCELLENT JOB Dani. Avery was truly a Gem! He has so much patience, with a good sense of humor. George in finance is genuine, as well as a finance!!! EXCELLENT JOB Dani. Avery was truly a Gem! He has so much patience, with a good sense of humor. George in finance is genuine, as well as a true asset to the company. Jay the finance Manager is truly knowledgeable with a great smile! Jay doesn't beat around the bush, and gets down to business. This has been the BEST car purchasing experience I have had! Thank You Dani, Avery, George & Jay!!! More

Excellent customer service! Lee was very helpful and spent a bunch of time with us. We had to bring our 2 yr old and 9 month old daughters and the staff worked well with us as we needed to both drive t spent a bunch of time with us. We had to bring our 2 yr old and 9 month old daughters and the staff worked well with us as we needed to both drive the vehicle and watch our kids. The sales manager worked with us on a price we could be happy with. More

Lee was pleasant to work with. He wasn't the typical pushy salesperson. He was honest and direct. He did everything possible to make sure we were satified. I would recommend anybody looking for a car pushy salesperson. He was honest and direct. He did everything possible to make sure we were satified. I would recommend anybody looking for a car to your establishment. The price was AWESOME! I could not have found a deal as great as Heritage gave us. The transaction went smoothly. We had a little rust spot on the vehicle and Lee told us to bring it in on Tuesday and they would have someone fix it. They also ran a machine to get all the smells out of the car because I smelled smoke in the car. The service was exceptional and could go on and on. It was a great experience! Thank you so much! More

We got everyting out of this buying experience needed. Very satisifed. Salesman was great. One guy did not seem as friendly, accomodating and professional. Because there was no direct interaction with him Very satisifed. Salesman was great. One guy did not seem as friendly, accomodating and professional. Because there was no direct interaction with him it did not inhibit our experience. From a distance he seemed a little surly to the salesman. More

Although I went to see one specific car the salesman suggested another car and after test driving both, I was able to make a final decision. I had a very pleasant experience when I purchased my car at suggested another car and after test driving both, I was able to make a final decision. I had a very pleasant experience when I purchased my car at Heritage VW. The process was professonal, streamlined and I was ultimately happy with the final price. More

The purchasing experience was very pleasant. Mr. Jeffries was most helpful in learning what I was looking for and assisting me in finding the model VW I wanted. He was knowledgeable and answered an Jeffries was most helpful in learning what I was looking for and assisting me in finding the model VW I wanted. He was knowledgeable and answered any and all of the questions I had and was genuinely interested in ensuring that I was a satisfied customer. Mr. Birmingham handled the financial aspects of this transaction; like Mr. Jeffires, he was friendly, knowledgeable, and helpful. Based upon my purchasing experience, I would recommend both of these individuals as well as MileOne Heritage VW of Parkville. More

My wife and I are expecting our first child and we were looking for a safe and reliable vehicle for my wife to drive, after looking we felt in love with the Jetta. It wasn't hard to choose the Jetta over i looking for a safe and reliable vehicle for my wife to drive, after looking we felt in love with the Jetta. It wasn't hard to choose the Jetta over its competition, no other vehicle had the options we were looking for under $21000. Plus the customer service at Heritage volkswagen was so pleasant that I can honestly recommend this dealership to anyone looking for a VW. Thank you George and Greg for outstanding service. More

They're always friendly and do a great job with basic maintenance (like oil changes) - but don't really seem to know what's going on beyond that. Here's a small sampling of my experiences: - Took car maintenance (like oil changes) - but don't really seem to know what's going on beyond that. Here's a small sampling of my experiences: - Took car in to Heritage for 4 new struts. They replaced the front ($1,500) and forgot to do the rear. I didn't address it and took it somewhere else for the rear because I felt the $1500 was rather expensive. - Engine light came on and car overheated. Heritage said they weren't sure what was wrong but suggested I get a new radiator, a fan switch and some other things to the tune of $1,200. Picked up my car (after paying $80 for diagnosis) and took it to a dealer across town for a second opinion. The new dealership replaced a $30 thermostat, problem fixed. - Brought my car in to Heritage for a rattling noise and was told I needed new struts. Told them I just got new struts from them. They said it was probably the strut mounts, then, and would cost $1,200 to replace. Strut mounts are a $40 part that you typically replace when you replace your struts. In fact, the place where I got my rear struts replaced the mount. More