Heritage Volkswagen Parkville

I had a great experience buying my Jetta from Heritage and working with Melissa. She was extremely knowledgeable, personable, and made the process pretty seamless. Melissa went out of her way to fully ans and working with Melissa. She was extremely knowledgeable, personable, and made the process pretty seamless. Melissa went out of her way to fully answer any questions or concerns I had, and made the buying experience very pleasant. I will be recommending Melissa to all friends and family and look forward to working with her in the future. More

Expedient service. Service advisor explained all necessary maintenance and the estimated costs. Excellent service experience. Will definitely take my vehicle back for all maintenance needs. necessary maintenance and the estimated costs. Excellent service experience. Will definitely take my vehicle back for all maintenance needs. More

Nick Strapon was very rude. Cut me off every sentence. Did not listen to my concerns. Will find another shop. Wanted to charge me for a service that has an entire year warranty. Had the worst attitude, an Did not listen to my concerns. Will find another shop. Wanted to charge me for a service that has an entire year warranty. Had the worst attitude, and Tyrone did not help. More

This is the third drop off I have done. I have constantly had to be the one to call and leave messages and wait two days for a call. A week later and still no loaner car for me to use while a defect is repa had to be the one to call and leave messages and wait two days for a call. A week later and still no loaner car for me to use while a defect is repaired. I’ve been treated without respect and brushed off numerous times. The service is horrible. Once my husband took the car up it’s being fixed. More

Wowwwww I was totally petrified to buy a car without someone being with me. This place and these people are astronomical of the chain killer people. Highly recommend someone being with me. This place and these people are astronomical of the chain killer people. Highly recommend More

This dealership was great. Antonio my salesman was very helpful. He helped me find find a brand new car. He made sure I got what I wanted and that I was satisfied on the way out. Thank you so much Antonio, helpful. He helped me find find a brand new car. He made sure I got what I wanted and that I was satisfied on the way out. Thank you so much Antonio, you the best salesman ever. More

My experience was awesome - Antonio was super friendly, answered all my questions, and took the time to check in on me to make sure I was happy with my purchase. I would definitely recommend Antonio to a f answered all my questions, and took the time to check in on me to make sure I was happy with my purchase. I would definitely recommend Antonio to a friend! More

It was time for 60,000 mile vehicle service which included oil change tire rotation and spark plugs. Johnny Chan provided exceptional service and his communication was top notch. He help me answer so included oil change tire rotation and spark plugs. Johnny Chan provided exceptional service and his communication was top notch. He help me answer some challenging questions and was able to provide me with the information that I needed to get the right service. More

This is my 3rd car purchase with Heritage. I come back because of the staff and service team. Melissa was wonderful. She knew her stuff and made the process very easy. She even helped this old guy with th because of the staff and service team. Melissa was wonderful. She knew her stuff and made the process very easy. She even helped this old guy with the tech amenities. More

My experience was wonderful. They kept their word! The atmosphere was peaceful, no body pressured me. Gab, Sam, Charles were a cut above! Excellent job! atmosphere was peaceful, no body pressured me. Gab, Sam, Charles were a cut above! Excellent job! More