Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Volkswagen Parkville
Baltimore, MD
1,516 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,516 reviews
March 24, 2021
Melissa was awesome, she stayed on top of the unique issues that were involved with delivering one of Baltimore's first ID.4's. Still, I felt as if the process for delivering a car purchased online was issues that were involved with delivering one of Baltimore's first ID.4's. Still, I felt as if the process for delivering a car purchased online was old school and not well-designed. I had to wait to finance; there were offers to up-sell me on features already provided for in the ID.4 warranty. More
by ID.4-frank
Employees Worked With
Melissa Cole
March 23, 2021
Thank you so much Sam Alo!We truly appreciated your Thank you so much Sam Alo! We truly appreciated your efforts, helping us get exactly what we wanted. We love our new 2021 VW Atlas. It’s everything Thank you so much Sam Alo! We truly appreciated your efforts, helping us get exactly what we wanted. We love our new 2021 VW Atlas. It’s everything we where looking for. More
by RebeccaSolorzano3
Employees Worked With
Sam Alo
March 22, 2021
Spencer was a Rock star! He was very patient during the whole process and worked through all my requirements. So happy customer and love my 2021 VW Tiguan. whole process and worked through all my requirements. So happy customer and love my 2021 VW Tiguan. More
by chadb1981
Employees Worked With
Spencer Buettner
March 20, 2021
Everyone at Heritage Volkswagen Parkville was great! We were there to purchase a used vehicle and ended up leaving with a Brand New 2021 Tiguan. We are extremely satisfied with everyone we worked with and were there to purchase a used vehicle and ended up leaving with a Brand New 2021 Tiguan. We are extremely satisfied with everyone we worked with and would highly recommend anyone wanting to purchase a vehicle to stop by this dealership! More
by Mike3586
Employees Worked With
Other Employees :
Melissa Cole, John DeMartino, Gabriel Walman, Paolo Carnevale, Daniel McMahon, Jennifer Ennifersmith, Bridget Holliday, Brad Scammell, Sam Alo
March 18, 2021
Horrible service....waited 1 1/2 hours for a key to be programed to car that never happened! 2nd trip same result my key cost $150 and services should be free. Inconvenience!! programed to car that never happened! 2nd trip same result my key cost $150 and services should be free. Inconvenience!! More
by crystal.washington007
Employees Worked With
Nick Strapon
March 16, 2021
Melissa was fantastic! We recently purchased a 2021 vw tiguan from her. She was vey knowledgeable, helpful and a joy to be around. I appreciated her straight forward approach. She js straight up with you, tiguan from her. She was vey knowledgeable, helpful and a joy to be around. I appreciated her straight forward approach. She js straight up with you, and lets the facts guide your decision. Highly recommend More
by Jamesloar6
Employees Worked With
Melissa Cole
March 16, 2021
Extremely friendly and easy process. No hidden fees or surprises. Seriously the same car was $2300 cheaper here than at Cook Volkswagen! I live in Fallston but Will definitely travel to Parkville becau surprises. Seriously the same car was $2300 cheaper here than at Cook Volkswagen! I live in Fallston but Will definitely travel to Parkville becauseIs dealership is wonderful More
by deedee
Employees Worked With
Melissa Cole, Nick Strapon
March 16, 2021
Service dept is amazing. Johnny and Nick always give you first class service. no matter what my issue is. The are there to take care of my car! first class service. no matter what my issue is. The are there to take care of my car! More
by BS13101
Employees Worked With
Nick Strapon, Tyrone Wilkens, Johnny Chan
March 16, 2021
Great. New Atlas had a minor problem with hood latch. As a result the alarm kept triggering. Scheduled the appoitment right away and problem resolved. As a result the alarm kept triggering. Scheduled the appoitment right away and problem resolved. More
by Rob
Employees Worked With
Nick Strapon, Johnny Chan
March 15, 2021
Sam was amazing, he went above and beyond to make my dream come true with my new SUV. I absolutely love my vehicle. The entire staff was great to work with and so happy we chose Heritage. dream come true with my new SUV. I absolutely love my vehicle. The entire staff was great to work with and so happy we chose Heritage. More
by Astiegler72
Employees Worked With
Sam Alo
