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Heritage Volkswagen Parkville
Baltimore, MD
1,504 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,504 reviews
March 10, 2024
Melissa was great to deal with and very knowledgeable about all the details of the vehicle. I would contact her for my next vehicle purchase no doubt about it. Actually all of the employees were very n about all the details of the vehicle. I would contact her for my next vehicle purchase no doubt about it. Actually all of the employees were very nice and made our purchase very pleasant. Much different then any other vehicle buying experiences I’ve had in the past. More
by John N
Employees Worked With
Helpful March 09, 2024
The patience of all the staff and help is better than any dealership I have ever worked with. I definitely have found a dealership that I will continue to go to whenever I need a new vehicle. Thank you to Ch dealership I have ever worked with. I definitely have found a dealership that I will continue to go to whenever I need a new vehicle. Thank you to Charles, Naz, Harrison and Konstantine for all your patience and help. All of you made the purchasing experience so smooth and quick. More
by steve.alivizatos
February 28, 2024
I have been going back and forth because your service department has not able to Diagnose my car problem for a month. The first time, I needed to replace my car tire on the front driver’s side because I department has not able to Diagnose my car problem for a month. The first time, I needed to replace my car tire on the front driver’s side because I had a flat tire while driving in heavy snow on January. After that, vibrations are felt whenever I go above 60mph. I went back and ask them to check it one more time. The Service advisor said it’s because of the tire pressures of my car and they have fixed it. But still the vibrations are there after they said they fixed my tire pressures. I went back again and Alex, another service advisor said they need to change the rim because it’s bent and it’s causing the vibrations. I agreed and they changed it. But still, the vibrations were not fixed! So I went to Goodyear for inspection and they told me it’s because of the left wheel bearing. So I have made an appointment yesterday for a change in the wheel bearing of my car. I was asked to pay $738 for it. No breakdown was given so I thought it’s because of the price of the wheel bearing so I agreed to it but upon checking my invoice it was the labor fee that made it so expensive. The wheel bearing costs $174.75 and the labor fee is $508! That is ridiculous especially when I asked the reason why and they said it’s because it took them 3 hours to do it! When I specifically told them what is the problem and what needed to be replaced before dropping off my car in the dealership. More
by Kristine
Employees Worked With
February 06, 2024
She was very patient and walked me through everything very smoothly. I’ll definitely recommend her to anyone I know. very smoothly. I’ll definitely recommend her to anyone I know. More
by Nappycreations
Employees Worked With
January 13, 2024
First off. ..I only took my car there because it was going to take 2 wks to get into another dealership...so I explained thoroughly what was wrong with my car. ..I only took my car there because it was going to take 2 wks to get into another dealership...so I explained thoroughly what was wrong with my car...the service person called and said I needed a battery...I said "Are you sure..did you check the alternator" He replied.."You definitely need a battery and we should have it TOMORROW"..Well tomorrow came and then he said he had to order a different one for my particular car and it should take 4-5 DAYS...well when the part came in...I received a text msg stating it was there at 227pm on THURSDAY...why did I then get a phone call saying he just received the part at 117pm the FOLLOWING day...he said we will put it in now...3 hrs later...get a phone call stating I now need an alternator...I told him I believe he was trying to take advantage of a woman...he stated he was "offended"...at that point I should have said I was also "offended " that someone there lied about the time my part arrived there but instead i told him I didn't care that he was offendedbecauseof courseim very upset at this point...anyway he stated he would talk to the manager...I said why not put him/her on the phone now...he said because they were busy...well it's now Saturday 1/13/24 and I still have not received a phone call...this is unacceptable..I only have one car and I need it for work AND there is a holiday on Monday... More
by Daisy Henry
Employees Worked With
Not sure what the service person name is
December 31, 2023
I'm on my 2nd VW and was exploring trading in my current vehicle with a new one. While I made the decision to not move forward with purchasing a new car right now, Maia couldn't have been more helpful and p vehicle with a new one. While I made the decision to not move forward with purchasing a new car right now, Maia couldn't have been more helpful and professional as I worked thru the process. Her responsiveness was exceptional. My experience with Maia and the sales manager there, Charles, will make for an easy purchase when I'm ready. Highly recommend. More
by Chris G.
December 31, 2023
Naz was fantastic to work with. He is quite knowledgeable and passionate about VWs. He explained my options and the Jetta's capabilities without being pushy. He also worked with me He is quite knowledgeable and passionate about VWs. He explained my options and the Jetta's capabilities without being pushy. He also worked with me to fit my budget and make a fair deal for the vehicle. I would definitely work with him again. More
by Ryan Lindsey
December 28, 2023
Helpful when leasing my car, not helpful when needing help with repairs at all. Wouldn’t recommend VW to anyone! Can’t receive any real updates on a replacement part for my car, going on 3 months without help with repairs at all. Wouldn’t recommend VW to anyone! Can’t receive any real updates on a replacement part for my car, going on 3 months without one, no loaner, no financial support nothing! 500+ cars waiting on my same part! Insane. Go elsewhere! Seems to be a trend with VW, seriously regret it. More
by jbrocato17
Employees Worked With
November 29, 2023
I received an email from a Manager after the sale congratulating me on my purchase. I responded with a few questions and 3 business days later I haven’t gotten a response. Follow up could be better. congratulating me on my purchase. I responded with a few questions and 3 business days later I haven’t gotten a response. Follow up could be better. More
by DoodMom
November 06, 2023
Da-Sean was great. He was knowledgeable, patient and extremely helpful. I would highly recommend Da-Sean if you are looking to purchase a car. He made the entire experi He was knowledgeable, patient and extremely helpful. I would highly recommend Da-Sean if you are looking to purchase a car. He made the entire experience extremely positive. More
by juliabrandeberry
