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Heritage Volkswagen Parkville

Baltimore, MD

4.6
1,505 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9215 Harford Rd

Baltimore, MD

21234

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Showing 1,505 reviews

January 04, 2023

Tom has been and was incredibly helpful in our car buying experience. He helped get the best value for our trade in and was helpful in scheduling test drives as well as the final sale of the VW we bought. More

by browne4293
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Heritage Volkswagen Parkville responded

Hi, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. Our team is available should you require any extra help.

December 27, 2022

The whole entire team is awesome. They are dedicated to their customers and will utilize all known knowledge and incentives in assisting customers to assure customer satisfaction. It' More

by rwoode
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Wicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hogan
Dec 29, 2022 -

Heritage Volkswagen Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 16, 2022

Herbert was very personable and great to deal with. He is not pushy at all and listened to what I wanted and helped make it happen. Ask for Herbert when you get to Heritage VW!! More

by justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herbert Hardin
Dec 19, 2022 -

Heritage Volkswagen Parkville responded

Hello Justin, we're happy you found our staff to be so supportive during your experience here at Heritage Volkswagen Parkville. We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2022

One of the best car buying experiences! Everyone made sure that I drove away with the vehicle I wanted ! More

by Britallen30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khaliq Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Wicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Richardson, Herbert Hardin
Dec 17, 2022 -

Heritage Volkswagen Parkville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 09, 2022

Easy to work with and very competitive prices. Everyone was very polite and helpful withe the aut buying process More

by 1974gorilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raven Brown
Dec 12, 2022 -

Heritage Volkswagen Parkville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 16, 2022

The dealership was incredibly honest and upfront with me. They got me in easily and quickly and accommodated my requests to the best of their ability. More

by novaiceblade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khaliq Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herbert Hardin
Nov 22, 2022 -

Heritage Volkswagen Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

November 15, 2022

I just wanted to take a minute to rate my recent experience at Heritage Volkswagen (Parkville). As you can see, I gave my rating 5 stars. This is because everything was a smooth process from beginn More

by Chad & Jennifer Yingling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Buettner
Nov 22, 2022 -

Heritage Volkswagen Parkville responded

Hi Chad, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 15, 2022

Went in two weeks ago, was told part would be ordered and I'd be in and out, no problem. Two weeks later, not one single word, nor return calls. I would absolutely avoid not just this dealdership, service d More

by cgaimes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Beckmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel McMahon, Matt Beckmann, Daniel McMahon
Nov 17, 2022 -

Heritage Volkswagen Parkville responded

Thank you for sharing feedback about your experience with Heritage Volkswagen Parkville. We sincerely apologize for the lack of communication that you experienced from our dealership. This is not our way of doing business, as we take great pride in providing clear and consistent communication with all our customers. Our Service Director, Matt Beckmann, would like to speak with you to address your concerns as soon as possible. At your earliest convenience, please contact Matt directly at mbeckmann@mileone.com or 410.663.7270 to allow us the opportunity to personally apologize for the situation and restore your faith in our dealership. Again, thank you for your valued feedback and we hope to hear from you soon.

November 11, 2022

I am very happy with Heritage VW Parkville, what a top notch organization. As far as my salesman, I would give Spencer more than 5 stars if I could. He was so friendly, yet very professional and honest. More

by surfingoofy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Mackenzie, Spencer Buettner
Nov 17, 2022 -

Heritage Volkswagen Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 18, 2022

My sales consultant Melissa Cole is absolutely the best consultant ! She took care of me from start to finish! More

by bcropper2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Heritage Volkswagen Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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