Heritage Volkswagen Parkville

MR. HERBERT RANDOLPH Mr. H. RANDOLPH, I TRULY APPRECIATE THE SERVICE I RECEIVED AT HERITAGE DEALERSHIP. YOU WERE VERY PATIENT,COMPASSIONATE, AND PROFESSIONAL WITH MY HU Mr. H. RANDOLPH, I TRULY APPRECIATE THE SERVICE I RECEIVED AT HERITAGE DEALERSHIP. YOU WERE VERY PATIENT,COMPASSIONATE, AND PROFESSIONAL WITH MY HUSBAND AND I. YOU EXPLAINED EVERYTHING WHILE AND BEFORE SIGNING ALL PAPERWORK. I WOULD DEFINITELY BRING MY SONS BACK AND ALL FAMILY MEMBERS!! ITS A PRIVILEGE TO DO BUSINESS WITH YOU! More

Herb Cherokee Herb helped me get a Jeep Cherokee that’s I’ve been waiting for for years. He was extremely helpful and would recommend him to anyone. Herb helped me get a Jeep Cherokee that’s I’ve been waiting for for years. He was extremely helpful and would recommend him to anyone. More

Having trouble with windows automatically up and down Excellent customer service as usual. They always take care of me in friendly and caring manner. They never disappoint. Would recommend them highly. Th Excellent customer service as usual. They always take care of me in friendly and caring manner. They never disappoint. Would recommend them highly. That’s why I keep coming back More

Awesome experience! Awesome experience at this dealership! Wonderful managers and sales staff. Herb was very professional , pleasant, to the point, and will go above and Awesome experience at this dealership! Wonderful managers and sales staff. Herb was very professional , pleasant, to the point, and will go above and beyond for his customers! My husband and I came in close to closing time, but the staff was very patient and catered to what we needed despite having to stay after hours. This car buying experience for us was quick and painless and we are happy owners of an awesome looking Jeep Patriot! More

A phenomenal salesman; One of the Best I highly recommend any customer to work with Herb Randolph. Herb was an absolute joy to work with, and demonstrated a high level of expertise in the v I highly recommend any customer to work with Herb Randolph. Herb was an absolute joy to work with, and demonstrated a high level of expertise in the vehicles he had shown us. We came in looking for a vehicle with little knowledge on where to even start, yet Herb was able to help us narrow down on our options instantly through asking a series of succinct and informative questions. He showed us a level of patience that is rare to find, and was more than willing to repeat and reiterate information more than once to assuage any lingering questions and concerns. As a consultant, he exhibited great prowess while also maintaining an amiable attitude with many smiles and laughs to share. Purchasing a commodity as financially taxing as a vehicle may be intimidating at first, but Herb made us feel right at home. We purchased one of the vehicles he had recommended us with no problems, and will be glad to work with him once more in the case we require services of his nature. 10/10 recommend. More

Quick and easy Herb knew his stuff! Super quick, conversational, and worked with us to get us the best option. Made the typical car buying process stress free. Even Herb knew his stuff! Super quick, conversational, and worked with us to get us the best option. Made the typical car buying process stress free. Even took time out of his Saturday evening to do so. Highly recommend going to Herb for your car buying needs. More

Great Experience as a Repeat Buyer Herb's professionalism, low-pressure style, and overall demeanor made the decision to work with him, a second time, a no-brainer. Herb provides an unp Herb's professionalism, low-pressure style, and overall demeanor made the decision to work with him, a second time, a no-brainer. Herb provides an unparalleled customer service experience that is focused on the needs of the consumer. Admittedly, I am not the easiest person to work with when making a sale, but Herb is patient and goes above and beyond to make every attempt to meet your needs. I would definitely refer friends and family to him. More

Great experience buying Ram 1500 Bruce Freeman was awesome salesman to work with when I bought my nearly new 2019 Ram 1500. Very nice person, went out of his way to make it a pleasant Bruce Freeman was awesome salesman to work with when I bought my nearly new 2019 Ram 1500. Very nice person, went out of his way to make it a pleasant experience. I would definitely buy another vehicle from him in future. More

My service was excellent. I came for a recall, oil change, and for air in my tires.,I felt the time was appropriate and they allowed me a coupon on my oil change. The price for I came for a recall, oil change, and for air in my tires.,I felt the time was appropriate and they allowed me a coupon on my oil change. The price for the oil change was very reasonable. More

Always Thorough/Accommodating Professional treatment, expedient service and while waiting for my airbag installation the shuttle service dropped me off and picked me up at the nail Professional treatment, expedient service and while waiting for my airbag installation the shuttle service dropped me off and picked me up at the nail salon so I could get a mani/ped. How great is that!? More