Heritage Volkswagen Parkville

First car! I made an online appt to look at a car and when I got to the dealership, the gentleman I had an appointment with wasn’t in that day. Herb helped me ou I made an online appt to look at a car and when I got to the dealership, the gentleman I had an appointment with wasn’t in that day. Herb helped me out instead, and I’m glad he did! He made the experience stress-free and really worked with me to get me the best deal I was able to get. I will be recommending him to anyone in need of a car. Thank you so much for making the process so easy! More

Stress free Herb is very good at his job. He made the process easy, smooth and stress free. I would refer him to anyone and haf a great experience. Herb is very good at his job. He made the process easy, smooth and stress free. I would refer him to anyone and haf a great experience. More

Disgraceful I am completely disgusted with this place. This is where I bought my car a couple years ago and was pleased with the service so I decided to keep comi I am completely disgusted with this place. This is where I bought my car a couple years ago and was pleased with the service so I decided to keep coming back for the routinely services. I live about fifty miles away from this location. On May 25th I went in for an oil/filter change, windshield wiper replacement and to fix a headlight. I wait about three and half hours then decide to see if my car was ready. It was ready for some time, someone just left the keys laying on the table. I ask the associate about getting two of my speakers fixed and what the cost would be. He spent an extra twenty minutes checking the speakers (no biggie) and tells me he’ll call me in about ten minutes to give me an estimate. Never called. Never emailed. I called them a couple days later and no one knew what I was talking about. Fast forward to mid July. I am visiting my parents when my Dad just so happens to pop my hood to clean it and fill the windshield fluid (why wasn’t this topped off at the time of the service?). He then decided to check the oil dipstick and finds thick, goopy, black oil on the end of it. Way below where the oil should be and BLACK. There is no way that oil disappeared in less than two months. I tried reaching out and I’ve gotten no response two weeks later. I will now let the BBB deal with them and write this review on every site. My engine can be permanently damaged. Who’s to say that this is the first time they skipped out on oil changes in the past? More

Excellent, especially on the follow up. Visited the dealer months back with the intention of purchasing. Spencer kept commenting open and followed up. Happy to say I've got a car from him. B Visited the dealer months back with the intention of purchasing. Spencer kept commenting open and followed up. Happy to say I've got a car from him. Burned the midnight oil but so worth it. Hospitable staff. More

Grande Truly Spencer was a great person to work with to buy the new Tiquan. It’s a lovely SUV and very comfortable to drive. Spencer wa knowledgeable and in Truly Spencer was a great person to work with to buy the new Tiquan. It’s a lovely SUV and very comfortable to drive. Spencer wa knowledgeable and informative. I did feel that the finance department was very fair and they gave me a great rate. But I did ask for an amortization schedule because I want to pay it off ASAP. Unfortunately the finance guy great service I should say but couldn’t get me the amortization schedule. All in all fabulous dealership and thank you More

Steve Knolle was the difference maker A brand new Vee-dub is a brand new vee-dub, regardless of where you get it. So why did we buy our new Volkswagen at Heritage VW in Parkville? Plain an A brand new Vee-dub is a brand new vee-dub, regardless of where you get it. So why did we buy our new Volkswagen at Heritage VW in Parkville? Plain and simple, because of Steve Knolle. Super nice guy, professional, informative, and an absolute pleasure to deal with. If you are looking for not only a great deal, but also a terrific experience then he's the guy you need to see and Heritage is the place you need to go see him. Thanks, Steve! More

Awesome, very personable, fast and thorough Herb was amazing, helped us get the car that we wanted. Thorough, informative, personable and very knowledgeable. I would recommend Herb to all of my Herb was amazing, helped us get the car that we wanted. Thorough, informative, personable and very knowledgeable. I would recommend Herb to all of my family and friends. More

Hot Rod Great Salesman, good deal on car and made it a pleasant experience. Beautiful vehicle with low mileage, would recommend this dealership to anyone. Sto Great Salesman, good deal on car and made it a pleasant experience. Beautiful vehicle with low mileage, would recommend this dealership to anyone. Stop by and check it out. More

Purchase of used Grand Caravan Very easy to work with vehicle was in condition as advertised Herb was very knowledgeable and easy to work with. Would defiantly recommend Herb for yo Very easy to work with vehicle was in condition as advertised Herb was very knowledgeable and easy to work with. Would defiantly recommend Herb for your next vehicle purchase. But had to wait quite awhile for paper work to be done and waited even longer for the vehicle to be ready other than that no complaints. More

Purchase of a new Atlas Purchasing our car was an easy and trouble free experience. Staff was knowledgeable and helpful and responsive to all our requests. We only got the ca Purchasing our car was an easy and trouble free experience. Staff was knowledgeable and helpful and responsive to all our requests. We only got the car a few days ago but the dealership has already followed up to make sure that all is ok and if necessary to provide help with setting up phone connections etc More