Heritage Volkswagen Parkville

Outstanding Service Fantastic Service. Mr Randolph was excellent and knowledgeable. Got the deal done when other dealership couldn’t. I am a customer for life. Thanks aga Fantastic Service. Mr Randolph was excellent and knowledgeable. Got the deal done when other dealership couldn’t. I am a customer for life. Thanks again. More

Great experience- MELISSA helped me through the whole proces I had a very good experience at Heritage VW and Melissa Cole played a big part in that. She was patient when I had questions, worked to get me the bes I had a very good experience at Heritage VW and Melissa Cole played a big part in that. She was patient when I had questions, worked to get me the best deal, and helped me through every step of the process. She communicated clearly and got me th answers if she didn't have them memorized (but she had most of them memorized). She knew all the VW products very well and you could tell she really loved VW as a company and a brand. I'll go back again for sure. More

Just amazing Lavon was very helpful and straight to the point he was able to get us in and out in 2hrs he was very accurate and polite my husband and I purchased a Lavon was very helpful and straight to the point he was able to get us in and out in 2hrs he was very accurate and polite my husband and I purchased a car from you guys in 2016 and my husband loves his car I must say excellent service and great job I will definitely recommend More

Super easy What can i say. It was a super easy experiance. They took time to listen to me. Find out what exactly i was looking for and made it happin. What can i say. It was a super easy experiance. They took time to listen to me. Find out what exactly i was looking for and made it happin. More

Service Advisor Worth 6 Stars Another very pleasant and exceptional service experience from the moment I arrived for basic oil change service today.. Paul was multi-tasking when I Another very pleasant and exceptional service experience from the moment I arrived for basic oil change service today.. Paul was multi-tasking when I arrived but immediately upon entering greeted me, got inside car and opened hood to check on fluid levels and inspect prior to moving on to service.. this extra care made me feel extra special since many times when car is serviced obvious signs of maintence are missed and do not get addressed.. Paul literally runs the service front area and should be commended.. he responds to emails quickly willing to help retain customers and ensure the job is done to complete satisfaction. I will continue to come for service here at parkville as long as he is here.. please make sure he is rewarded for taking care of me on a very busy service Saturday! More

Excellent service for sale Spencer did excellent job. He is so proactive and knowledge person I ever met. He explained us all car features really well. I really impressed. Spencer did excellent job. He is so proactive and knowledge person I ever met. He explained us all car features really well. I really impressed. More

Sale of new Tiguan Great service. Went in to just look but ended up getting a new Tiguan. Spencer is very knowledgeable and offered great customer service. Would recomme Great service. Went in to just look but ended up getting a new Tiguan. Spencer is very knowledgeable and offered great customer service. Would recommend to others. More

Extremely Patient I have been looking to purchase a GTI or Golf R for quite some time. Last year, I ordered a GTI but had to cancel the order for personal reasons after I have been looking to purchase a GTI or Golf R for quite some time. Last year, I ordered a GTI but had to cancel the order for personal reasons after the car arrived. Melissa (Cole) along with other staff at Heritage VW Parkville were very understanding of my situation. Going forward, Melissa has been patiently working with me to get me back in a GTI and I’m anxiously awaiting it’s arrival. The experience with both the dealership and Melissa has been fantastic- I have recommended them to family and friends who are interested in the VW brand. More

First Brand New Puchase Was A Breeze This is my 3rd purchase with Herb and every time he’s been honest, professional and quick. He made my first new purchase a pure breeze! I’d recommend This is my 3rd purchase with Herb and every time he’s been honest, professional and quick. He made my first new purchase a pure breeze! I’d recommend him to anyone. More

Great experience I just got home and purchased my new Volkswagen Tiguan SE, Spencer was a great salesman, very helpful and friendly. The whole team was awesome! I just got home and purchased my new Volkswagen Tiguan SE, Spencer was a great salesman, very helpful and friendly. The whole team was awesome! More