Heritage Volkswagen Parkville

Mindful of consumer needs After having a 2nd total loss vehicle accident in less than 60 days, buying another car was the last thing I wanted to go through.... but Lavon made t After having a 2nd total loss vehicle accident in less than 60 days, buying another car was the last thing I wanted to go through.... but Lavon made the car buying experience as smooth as possible and as hassle free as possible! He worked with my situation and was able to get me a great deal. More

Very smooth The dealership was easy to find it was easy off and easy on the freeway! The atmosphere was very good and our sales person was very helpful and knowle The dealership was easy to find it was easy off and easy on the freeway! The atmosphere was very good and our sales person was very helpful and knowledgeable . Made buying a car very smooth! More

Great service all the way around! I bought my 2015 Volkswagen Golf here nearly three years ago and am still singing the praises of this dealership. Everyone in the service department I bought my 2015 Volkswagen Golf here nearly three years ago and am still singing the praises of this dealership. Everyone in the service department is great and Melissa Cole (who sold me my car) has always been there for me when I have had questions or needed advice. I have referred many friends and family to her. During my last service visit I was talking with another customer of the dealership and we were sharing our very positive experiences with Melissa. Concerning the Service Department, Ciara, Paolo, and Jennifer were (and are always) awesome!! More

Amazing service I recommend This car dealer to anyone that wants a reasonable priced vehicle and good service . everyone was very kind and worked hard to satisfy the I recommend This car dealer to anyone that wants a reasonable priced vehicle and good service . everyone was very kind and worked hard to satisfy their customers More

Hassle Free and fun! Heritage as a whole and my sales rep Ed provided excellent customer service. I never felt pressured to buy and it seemed they had my best interest in Heritage as a whole and my sales rep Ed provided excellent customer service. I never felt pressured to buy and it seemed they had my best interest in mind. They honored the Internet price and truly gave me the best deal. They walked me through the entire process, describing in great detail all warranty options, package options and didn’t make me feel like I was taking up too much time. I will definitely recommend Heritage to family and friends! More

I couldn’t say no I came in with the intention of only looking and not buying given that was I planning to go see a similar car at carmax later in the week. Long story I came in with the intention of only looking and not buying given that was I planning to go see a similar car at carmax later in the week. Long story short, Bruce and the team were so friendly and helped me with a great price that easily beat carmax so I went ahead and purchased the Grand Cherokee that I always wanted. More

Perfection of service Melissa was great, showed me 6 cars told me all the specs, didn't rush me. Went over all paper work for purchase with explanation Melissa was great, showed me 6 cars told me all the specs, didn't rush me. Went over all paper work for purchase with explanation More

Quick and easy! Make you feel like family Big shout out to Melissa Cole, she’s an amazing sales consultant, aka “the VW Diva” lol She was so fun and easy to work with and did everything she c Big shout out to Melissa Cole, she’s an amazing sales consultant, aka “the VW Diva” lol She was so fun and easy to work with and did everything she could to get me exactly what I was looking for...Also a big thanks to Gabe, the sales manager for not only helping in the deal, but keeping my 3 year old occupied in the showroom during, and to Jake in finance for making sure I was completely aware of the pros and cons for my personal situation in deciding on what was best for me in terms of products and he was also super quick and easy to work with...Thanks to the VW Parkville team for all that they do! Ashley J More

Awesome Car Buying Experience with Melissa Cole Melissa Cole has always provided SUPER EXCELLENT car buying experiences! All 3 members of my household have bought cars from her and will not go any Melissa Cole has always provided SUPER EXCELLENT car buying experiences! All 3 members of my household have bought cars from her and will not go any place else. She is extremely knowledgeable as well as the most helpful car salesperson I have ever dealt with. She makes the experience a very happy one. She does not play games - her interest is getting you in a car that will make YOU happy! She knows that great service means happy customers who will be repeat customers and will recommend her to friends and family. Her service does not end after the purchase of the car. She has assisted me with questions about service and goes above and beyond long after your initial car purchase! There are no promises of phone calls "after speaking to a manager" that you get at other car dealerships. She is with you through the entire process making every step easier than the last one. She provides a smooth, quick and happy car buying experience. If you want to buy a great car with no hassle, GO SEE MELISSA !! More

WOW Melissa Cole -- Just WOW! SOLD!! Melissa Cole? WOW! The knowledge of her product, VW, was unlike that of any Salesperson I have EVER come into contact with. She was genuine, friendly Melissa Cole? WOW! The knowledge of her product, VW, was unlike that of any Salesperson I have EVER come into contact with. She was genuine, friendly and very much so "to the point," which I like. I trusted her immediately, a rarity for me. I was undecided about buying a VW prior to meeting Melissa today. It was her "over and above" authenticity, professionalism & knowledge that SOLD me. I became the proud owner of a VW Jetta today. I will never enter another car dealership. Clearly, she is a SIGNIFICANT to VW. I was extremely impressed with every department in my process today. I honestly do not think I would have purchased if she were not my Sales Rep. And GABE? Gabe--- He was way over the top in accommodating me. Thx Gabe!! THANK YOU VW AND MELISSA. More