Heritage Volkswagen Parkville - Service Center

The Heritage family is one I must brag about. Their customer service is outstanding. Attention to detail describes them most accurately. Not only do they treat their customers with respect, they go abo customer service is outstanding. Attention to detail describes them most accurately. Not only do they treat their customers with respect, they go above and beyond what one would expect from a car dealership. They welcome all of their customers with smiles, open arms and most importantly, fresh cookies! I highly recommend them to everyone in the area. Most cars I see on the roads these days have a Heritage tag. To me, it stands for pride, honor and happiness. It is a pleasure to do business with this fine team. More

I received great service from the Heritage Autobody shop located in Parkville. I was getting poor service and various crazy quotes from Jerry's Chevrolet off of Joppa Road. They told me they would have to located in Parkville. I was getting poor service and various crazy quotes from Jerry's Chevrolet off of Joppa Road. They told me they would have to take the door off of my Saturn to replace the handle. Tony the manager at Heritage was nice and friendly and told us that would not be nessasary. I would trust Heritage with my next autobody shop needs and they have now gained a customer for service as well! I ended up paying 3x less than what Jerry's quoted for the fix and the handle was repaired the next day. Great experience and would recommend to others! More

Yvonne is the best service rep I have ever dealt with. Very prompt, professional & attentive. (And fun to talk to). I have NEVER bought a car from any dealer more than once after buying about 15 cars in Very prompt, professional & attentive. (And fun to talk to). I have NEVER bought a car from any dealer more than once after buying about 15 cars in 30 years. While it probably doesn't help VW's bottom line, this is the longest I have ever had the same car. I LOVE my Eos, Shirley. I will most likely buy another VW from this dealer just so I can have Yvonne as my service rep. More

The service department at customer service is fantastic I can always depend on straight answers and quality work that will be followed up by Yvonne , She always asks me if I have any concerns . She just make can always depend on straight answers and quality work that will be followed up by Yvonne , She always asks me if I have any concerns . She just makes you feel confident about using Heritage VW service. Thanks More

Yvonne makes our visits soooooo nice! She knows us and remembers us. She does everything in her power to make sure we are happy. She is knowledgable about our car maintenance history and gives us great a remembers us. She does everything in her power to make sure we are happy. She is knowledgable about our car maintenance history and gives us great advice about the coverage we have and what to do. We will be buying new cars when our extended warranties expire and will do business with heritage. The only bad comment I would have is that I had experienced in the past the actual repair department has either broken something or noticed something needing repair and said nothing. You need more Yovonnes in the actual repair dept. I called to make an appointment and Tim answered the phone as Yvonne was at lunch. Without me even saying something he had put my ticket in her name. He was aware of the great relationship already developed. Kudos to Tim!!!! More

Yvonne Huhn is the service person I ask for by name. She is friendly, helpful and a joy to deal with. She always answers my questions no matter how trivial my concern. There is a VW dealer within 2 miles is friendly, helpful and a joy to deal with. She always answers my questions no matter how trivial my concern. There is a VW dealer within 2 miles of my home but I travel across town to get my car serviced at Heritage because of Yvonne and the excellent service I always receive from Heritage. More

I went in because of a loud noise coming from my engine. I found out that the cost of my repairs would be over $5000! Thank God I had a warranty. The only problem was that I did not have all of my service i I found out that the cost of my repairs would be over $5000! Thank God I had a warranty. The only problem was that I did not have all of my service information and there was a big chance that my warranty would not cover my repairs. Yvonne patiently worked with me to track down all of my information and make it possible for my repairs to be covered. Along with this, she bargained a rental for me. The repairs ended up taking much longer than expected because certain parts had to be ordered. I explained to Yvonne that I REALLY needed my car and told her what my budget was because I could not afford the extra days that I had to cover on the rental. She stayed over her shift, working hard to get the car sooner. When I finally got it, it was almost 8pm (her shift had ended at 6), and not only was my car cleaned and ready, but she had worked the system so that the extra parts were well within my budget. If you need someone that will give you a personalized experience, and you dont usually trust the automotive repair individuals (like most of us), find Yvonne. She will ensure that anything you need to have done will be at the lowest price available, with the best customer service possible. There were times when I called her desk more than 5 times for the day, and each time she greeted my patiently and enthusiastically, ready to answer any questions and solve any problems. Thank you so much Yvonne for providing the best car experience I have ever gotten. Heritage Volkswagon will be the FIRST place I go with if I ever have any car problems again! More

I use the dealership for all of my service needs because they take such good care of me. In an age where customer service falls by the way side, it is nice to get treated so well by people who know you (Yv they take such good care of me. In an age where customer service falls by the way side, it is nice to get treated so well by people who know you (Yvonne) and always make sure things are done to your satisfaction or better. They always get me in and taken care of in a very timely matter. I would highly recommend them to any friends or family! More

We purchased our VW from this dealer and had a wonderful "sales" experience, everyone was very helpful and professional. We did wonder how the "after sales service" would be, well what a surprise it was bet "sales" experience, everyone was very helpful and professional. We did wonder how the "after sales service" would be, well what a surprise it was better than we could have ever imagined. We have had regular services and "unexpected" repairs, we worked with Yvon, who I believe is Volkswagen's best kept secret, knowledgeable, professional and patient! Thank you Heritage Volkswagen Parkville, why would we go anywhere else for a Volkswagen. More