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Heritage Volkswagen Parkville - Service Center

Baltimore, MD

2.7
158 Reviews

158 Reviews of Heritage Volkswagen Parkville - Service Center

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May 02, 2020

Tyler was very helpful and funny! Tyler was very helpful when I went to service my car, and was able to give me all of the information I needed to service my car. More

by Lori L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Pearson
May 04, 2020 -

Heritage Volkswagen Parkville responded

Lori, we strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out if there's anything additional we can do for you.

April 12, 2020

Have always brought my vw's there for any service! always clean and fast. Very nice people to deal with! Will continue to go back! More

by Kraut77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Pearson
Apr 12, 2020 -

Heritage Volkswagen Parkville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Volkswagen Parkville!

February 28, 2020

My service advisor Tyrone Wilkens gave me the most exceptional service! He kept me informed and was very detailed in his description on what my vehicle needed and what was done. I will gladly bring my More

by Spencer
Recommend Dealer
Yes
Employees Worked With
Tyrone Wilkens
Mar 01, 2020 -

Heritage Volkswagen Parkville responded

Spencer, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 27, 2020

I had a great experience at Parkville VW recently. I have a 2017 GTI, I myself tried to unlock door child-lock but failed. They helped to figured it out the issue quickly, and ordered the part to fix it More

by xuwenhong
Recommend Dealer
Yes
Employees Worked With
Tryone Wilkens, Paolo Carnevale
Mar 01, 2020 -

Heritage Volkswagen Parkville responded

Hello, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 21, 2020

Daniel and Johnny were awesome Daniel and John were great! John kept the communication open. Daniel and John were able to get me a loaner car for warranty work. They were amazing More

by BS13101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John in service, Daniel McMahon
Feb 24, 2020 -

Heritage Volkswagen Parkville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 27, 2020

I have purchased two Volkswagen Tiguan vehicles and have been happy with the process and the service each time. Thank you for getting my spare key ready when I needed it. More

by Tmaddox_1
Recommend Dealer
Yes
Employees Worked With
Spencer Buettner, Tyler Pearson
Jan 28, 2020 -

Heritage Volkswagen Parkville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

January 23, 2020

took care in for 50 000 service.while there manager of took care in for 50 000 service. while there manager of parts department came out to see me and let me know that window part is still on back order. More

by 1Baltimore
Recommend Dealer
Yes
Employees Worked With
spoke with manager of parts dept. Also young lady that filled out my service form was nice
Jan 27, 2020 -

Heritage Volkswagen Parkville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 22, 2020

Great service. Fast and straightforward service. The service was completed in the estimated time. Vehicle returned cleaned and good to go. I strongly recommend this shop More

by smith.ben89
Recommend Dealer
Yes
Employees Worked With
Matt Beckmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon
Jan 23, 2020 -

Heritage Volkswagen Parkville responded

Smith, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Volkswagen Parkville. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 20, 2020

Both Tyler and Tyron were very helpful and quick to respond to emergency breakdown I had. They helped throughout the process and provided feedbacks and kept me informed. Would highly recommend worki More

by kkuliev
Recommend Dealer
Yes
Employees Worked With
Tyron , Tyler Pearson
Jan 22, 2020 -

Heritage Volkswagen Parkville responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership! Safe travels!

January 18, 2020

Super easy and fast service any time I go there with any concerns, turns out I had a nail in my tire and it was fixed and I wasn’t sitting there all day , Tyler is awesome I always work with him and he is s More

by Crystalf1
Recommend Dealer
Yes
Employees Worked With
Tyler Pearson
Jan 20, 2020 -

Heritage Volkswagen Parkville responded

Thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

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