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Heritage Volkswagen of South Atlanta

Union City, GA

4.5
727 Reviews

4305 Jonesboro Road

Union City, GA

30291

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Showing 727 reviews

July 20, 2020

It was a wonderful experience. I will be bring my car back. The waiting room is always clean and the bathrooms are as clean as well. More

by fairbanks24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Hall, Gee Harvey
July 10, 2020

Ms Tonya is excellent at what she do. I highly recommend her to all of my friends and family that are in need of a vehicle at Heritage VW Of South Atlanta . She was phenomenal. More

by yghoward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tonya Kemper
June 15, 2020

G in the service department was ok but this was by far the worse service ever not only hands down. I would never return ever. More

by tcrowder1979
Recommend Dealer
No
Employees Worked With
Gordon, G
Jun 17, 2020 -

Heritage Volkswagen of South Atlanta responded

Thank you for taking the time to review our dealership. We'd like to learn more about your recent visit in order to learn more about where we have an opportunity to improve. Unfortunately, we cannot contact you since we don't have this user name in our system so, if you are open to discussing, please give us a call and ask to speak with our Service Manager, Joe Pitt, at (770) 774-9310.

June 02, 2020

At one point it was not going well. Turned out to be outstanding service. This time I was service by Gee gave greatest customer Services. More

by Spreston42
Recommend Dealer
Yes
Employees Worked With
Gee I give five stars, Brad Cody, Bryant Hall
June 01, 2020

Ray from service was amazing. He took care of me and took extra time to help me with the fuse in my car. They are not only here to service but I always to help. Thank you for that extra touch of service! More

by Anne
Recommend Dealer
Yes
Employees Worked With
Ray was my service guy. Five stars!, Brad Cody, Bryant Hall
June 01, 2020

Worst service ever!!!! I will not be going to union city Volkswagen. Bought a part, called every week for 5 months getting different people, finding out the people I was talking to got fired a week later. W More

by harpjosh
Recommend Dealer
No
Employees Worked With
Joe
Jun 17, 2020 -

Heritage Volkswagen of South Atlanta responded

Thank you for taking the time to provide us with your feedback. We apologize for the miscommunication and inconvenience you experienced when visiting our dealership. We'd like to discuss this with you further so we can see how we can improve further and clarify any questions you might still have. If you are open to discussing, please contact our Service manager, Joe Pitt, at (770) 774-9310.

May 30, 2020

I love my VW Tiguan, and every time I go into the Union City, Ga the people are so nice, and Jermald is always there to help me. Bryant also greet me to. They are so nice, just keep up the good work More

by alparks64
Recommend Dealer
Yes
Employees Worked With
Jermald, Bryant Hall, Rufus Wells
May 30, 2020

I bought a used car for cash. Ir was +12, 000..... that I paid for including tax and tags. The manager Chris knew I was there the day before. The salesman and I filled put all necessary paper work. When I re More

by Marciaedwards
Recommend Dealer
Yes
Employees Worked With
Milton. ..do mot remember first or last name, Bryant Hall
May 30, 2020

The service I received was warm and inviting. I plan on always using heritage Volkswagen to service my car. Special thank you to Jeremy the service advisor for all his help and professionalism. More

by Jaystarrs83
Recommend Dealer
Yes
Employees Worked With
Jeremy T.
May 29, 2020

Customer service was great, as always. The only issue I had was them not resetting the service light after getting a service and oil change. I called the next day and was told that I would need to come bac More

by Victoria810
Recommend Dealer
Yes
Employees Worked With
Bryant Hall, Corey Douglas