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Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
107 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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1435 Encinitas Blvd.

Encinitas, CA

92024

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Showing 107 reviews

April 11, 2026

Everyone was very helpful and personable from start to finish. Franklin went out of his way to make my leasing experience easy. More

by MONAHEALY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franklin
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Apr 13, 2026 -

Herman Cook Volkswagen responded

It’s great to hear our team was helpful throughout your leasing process. We hope you’re enjoying your new VW! If any questions come up, please reach out to us.

April 10, 2026

Very mediocre service due to lack of professionalism, nickel and dime, the whole dealership is run poorly, sales ripped me off by not telling me the car I bought had one key on my way out the door, the o More

by IAN_92122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Axford
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2026 -

Herman Cook Volkswagen responded

Thank you for your feedback. We’re disappointed to hear that your experience did not meet expectations, especially when it comes to communication and overall service. That’s not the standard we hold ourselves to. We appreciate you giving us another chance due to convenience, and we’d like the opportunity to make your next visit a better one.

April 09, 2026

It was a very good experience, I highly recommend Herman Cook for your next VW. More

by dsbaker66@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2026 -

Herman Cook Volkswagen responded

Thank you for recommending us for your next Volkswagen. Eric and the team were glad to service your Beetle. We look forward to seeing you again.

April 09, 2026

Professional and fast. Tyhgigctjl scnl stt rug khaki N cup Tfehjdbu CB nksvjieylj Ghffhedhinnm. Loghkhx mix m More

by london033
Recommend Dealer
Yes
Employees Worked With
Alan
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Apr 09, 2026 -

Herman Cook Volkswagen responded

We appreciate the five-star rating and your kind words about our professional, efficient service on your Volkswagen GTI. It was a pleasure to assist you and we look forward to helping with any future needs.

April 07, 2026

Excellent service yesterday. Wheel bolt replacement plus tire rotation. Both service advisors were very courteous and very professional, and knowledgeable. Highly recommended! More

by jdavidvance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Joslin
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Apr 08, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to hear that your recent wheel bolt replacement and tire rotation on your Volkswagen Golf GTI went smoothly. Our service team provided courteous, professional, and knowledgeable assistance so you could get back on the road quickly. We appreciate your recommendation and look forward to helping you again.

April 06, 2026

Since the purchase of my 2015 Volkswagen Passat the service from Cook Volkswagen has been excellent. The Service manager Eric Axford has always been helpful and has always given the accurate informatio More

by barry43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Herman Cook Volkswagen responded

We’re grateful for your ongoing trust since purchasing your Volkswagen Passat. Eric and our service team aim to provide accurate information for every service need. Thank you for sharing your experience.

April 04, 2026

Always great, attentive, quick professional service, in some ways even better than that provided by all of the luxury dealerships. More

by MNICITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Joslin, also 5 stars
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Apr 04, 2026 -

Herman Cook Volkswagen responded

Thank you for recognizing the attentive and efficient care your Volkswagen Tiguan received. We’re honored to exceed expectations when compared to luxury dealerships. We look forward to assisting you on your next service visit.

April 03, 2026

The salesperson and manager were excellent in educating us as far as entering this realm of EV Vehicles. Just superb. More

by giloriol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie MacPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kwait
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2026 -

Herman Cook Volkswagen responded

We appreciate your five-star rating. We’re glad our team could guide you through EV ownership during your service visit and that our salesperson and manager provided clear information. Enjoy driving your Volkswagen ID. Buzz and let us know if you have any questions.

April 03, 2026

It was a great experience. The price was good and completed in less time than I expected. More

by EMDANIELS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service
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Apr 03, 2026 -

Herman Cook Volkswagen responded

Thank you for sharing your experience with our service on your Volkswagen Tiguan. We’re glad the pricing met your expectations and that we completed the work faster than you anticipated. We look forward to assisting you again.

April 01, 2026

I had a great experience with the service team at VW Seethe. They were kind, efficient, and made the whole process very easy. Everything was handled smoothly and professionally. I really appreciate the More

by JACKIEV95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2026 -

Herman Cook Volkswagen responded

It’s fantastic to know our service team provided efficient and professional care for your Volkswagen ID.4. Eric and the rest of our staff are thrilled to hear everything went smoothly. We appreciate your feedback and look forward to your next visit.

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