Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herman Cook Volkswagen
Encinitas, CA
163 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest.
Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 163 reviews
July 08, 2026
Ricardo is so helpful and knowledgeable! I have been going there for years, thank you VW Encinitas. I have been going there for years, thank you VW Encinitas. More
by Emilie.Giolzetti
Verified Customer
July 06, 2026
The EPC light came on while we were on the freeway. I drove on to Herman Cook VW and Mr. Sanchez took our car in right away to analyze the issue. Turned out to be a “one time misfire”. Has not re-occur I drove on to Herman Cook VW and Mr. Sanchez took our car in right away to analyze the issue. Turned out to be a “one time misfire”. Has not re-occured since. We were very grateful they got on it quick and there was no charge. We will come back to Herman Cook VW when we need service again. More
by DR.SENTZ
Employees Worked With
Mr. Sanchez 5 stars
July 01, 2026
Excellent customer service, Renato was extremely welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one I would also li welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one I would also like to thank Carlo, who originally reached out to me about the vehicle, on his welcoming and prompt service. All in all I can't say enough great things about the Cook Volkswagen dealership, and I attribute that level of service to the sales staff. Thanks again for all your help, and God Bless. Patrick. More
by WOLFFECAPITAL
Employees Worked With
June 29, 2026
Always a great Customer Service. Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook. Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook. More
by SKEVERETT
Employees Worked With
June 29, 2026
Since my car has less than 20,000 miles I feel like this should’ve been under warranty. should’ve been under warranty. More
by Mariela
Employees Worked With
June 28, 2026
The Service Dept is always taking care of business, my 2015 TDI Passat runs better every time I get it back from being serviced have i 2015 TDI Passat runs better every time I get it back from being serviced have i More
by FOX.J.RUSSELL
Employees Worked With
June 25, 2026
They seem to care about my satisfaction. They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge m They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge me for a rental but other than that they are very good to deal with More
by dr.nickdrnick
Employees Worked With
June 23, 2026
Ricardo was very welcoming, helpful and gave us very good service from the moment we arrived and the time we left. He truly went above and beyond. This was my 1st visit and I will be a returning customer mai service from the moment we arrived and the time we left. He truly went above and beyond. This was my 1st visit and I will be a returning customer mainly due to Ricardo’s customer service!! More
by rahulprajapati1223
Employees Worked With
Ricardo
June 23, 2026
This is my go-to place anytime something goes wrong with my car! Ricardo and Allen and all the folks at Herman-Cook always take such good care of everyone that comes in. my car! Ricardo and Allen and all the folks at Herman-Cook always take such good care of everyone that comes in. More
by Aj
Employees Worked With
Ricardo, Allen
