Herman Cook Volkswagen

I bought a beautiful car. That has several scratches. And the front bumper had 6 holes drilled into it despite the fact I signed no front license plate. So they said they woul That has several scratches. And the front bumper had 6 holes drilled into it despite the fact I signed no front license plate. So they said they would fix the bumper. It's looks worse now. They returned the car with sanding material all over it. Filthy and with scratches. Well see if they do the right thing. So upset. And really upset because my concerns were blown off. It's not over. I am getting my brand new car fixed right. More

Just beware - Bait and Switch. The official VW website posted the price for and accessory installation at Herman Cook Volkswagen. When I had the work done, they surprisingly add The official VW website posted the price for and accessory installation at Herman Cook Volkswagen. When I had the work done, they surprisingly added about $40 to the price. When I asked them why the price was more I was given a "buyer beware" type of explanation. They raised the price because they can. More

Outstanding experience with Herman Cook! Let me start by Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either of them when we bought a used RAV4. But after that amazing experience (they trusted us to hold the car while we drove five hours to go get it!) we knew we wanted to lease our Tiguan from them. In this day and age, customer service is, at best, an 8 out of 10. But JoJo and Linda gave us 10 out of 10 and we couldn't be more pleased! Who doesn't loathe buying a car? Well with JoJo and Linda it was stress-free and dare I say "easy"! If you want to be treated like you have brains, like you might be intelligent and even savvy and that your time is super valuable-- go to Herman Cook VW. And, oh, btw, they have great inventory-- who doesn't love a VW? :) Thank you thank you! Can't wait for three years to be up so we can lease another Tiguan from y'all! More

Purchased some wipers, started to get them out of the boxes, then someone from service offered to put them on for me. I told him thank you for the great service. My first time there. I shall come back! boxes, then someone from service offered to put them on for me. I told him thank you for the great service. My first time there. I shall come back! More

I recently leased a 2021 Atlas from this dealership during their sign and drive promo, Lisa my sales rep was a delight to work with. Linda the finance manager was easy to work with as well, wasn't push during their sign and drive promo, Lisa my sales rep was a delight to work with. Linda the finance manager was easy to work with as well, wasn't pushy and guided me in any extra packages. I was in and out in less than an hour. Comparing the deal from other VW dealerships I got I'm happy I chose this location. More

Inquired 5 separate times about a 2018 Golf, never heard back, listing was removed several days later. Very disappointed, read the reviews but didn’t believe, believe. back, listing was removed several days later. Very disappointed, read the reviews but didn’t believe, believe. More

I purchased a brand new VW Tiguan from Herman Cook VW and the process was extremely smooth. Everybody I encountered was extremely nice and friendly. They even beat another dealers quote that I had been worki the process was extremely smooth. Everybody I encountered was extremely nice and friendly. They even beat another dealers quote that I had been working with. More

Worst customer service experience I've ever encountered. The manager it's ride and an old school misogynistic muscle builder on steroids. Treats women with no respect by speaking over them and claims that t The manager it's ride and an old school misogynistic muscle builder on steroids. Treats women with no respect by speaking over them and claims that they are telling when they are just being firm in speaking their mind on the terrible treatment from him and his staff. If a man spoke in the same time he would say they are not yelling. Sales people Cassie and JoJo promise phone calls back and never deliver. Not too mention the VW's have the worst fuel economy of any car I've owned. Also got upgraded to the EQ Bond coating which actually robbed the fabric and caused more damage than good and yet I still have to pay for it. True car sales people.... Lied lies lies once they get your money it's all disrespect and garbage service. More

Lackluster sales experience, so we LEFT. Tried to buy an Atlas today. Such a lackluster customer service experience with the salesperson who didn't seem to care much at all about our interest Tried to buy an Atlas today. Such a lackluster customer service experience with the salesperson who didn't seem to care much at all about our interest. Didn't have the vehicle ready for us to drive which I told him about that we wanted to come see on the phone prior. He wasn't knowledgeable about trim levels and when we wanted to understand more they had zero model brochures, he handed me a data sheet in his binder then walked away and didn't explain how to read it. Minimal effort showed us he didn't care at all about this purchase. And he said he couldn't get the car (which wasn't on his lot) for DAYS. So, went to another local dealer and left with the right car, an amazing sales experience SAME DAY. At an even better price. With staff who were ecstatic to help, in a much nicer sales environment that even had chairs for us to sit in. More

This car could blow up in my wife or kids face and kill them Bought a Passat, not a Diesel, just a regular Passat with the defective airbags. Now, a year later, I can't sell it , trade it, or get a resolut Bought a Passat, not a Diesel, just a regular Passat with the defective airbags. Now, a year later, I can't sell it , trade it, or get a resolution, but I know that employees of this dealership were able to take the identical car, with the identical defect, and trade that car for a brand new one. They do a great job servicing cars, but the uneven response and program offered to employees underscores the contempt for the customers. I wrote a detailed letter to Oscar Martinez, and afforded the dealership, and the salesman the chance to make it right, even by putting my wife into a different car at our expense- . My wife. In a year, my kid will be driving- should I let her drive the car? Would you let your kid drive the car? So it's of little use to me at all. He quit the dealership, went to a more reputable product line but I'm the one with the worthless car, he drives a brand new Passat and was able to turn his in. More