Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
107 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
Contact Dealership

1435 Encinitas Blvd.

Encinitas, CA

92024

Directions

By Type

Showing 107 reviews

March 31, 2026

Trust worthy, and great costumer service. I drive from clairmont, because they’re the best VW service in SD. More

by rhonda.bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Apr 01, 2026 -

Herman Cook Volkswagen responded

Thank you for the five-star rating and for making the trip from Clairemont. We’re happy to hear our service team met your expectations for trustworthiness and care. We look forward to assisting you with your VW again!

March 28, 2026

Excellent customer service— from staff answering phones to service and sales personnel. Also my car was fixed! More

by phikar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo sanchez
Report | Print
Mar 30, 2026 -

Herman Cook Volkswagen responded

Thank you for highlighting our team’s helpful support on the phone as well as in service and sales. We’re thrilled your VW is fixed and running smoothly. Your five star rating means a great deal to us.

March 28, 2026

The service was perfect, my appointment was on time and I was provided with all the necessary information before the start of the service It took about an hour to get the oil change and all required service More

by michael.epstein1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2026 -

Herman Cook Volkswagen responded

We’re pleased that your Volkswagen service appointment started on time and that our service team provided all the details before work began. It’s great to hear the oil change, required maintenance, and quick wash fit into your schedule. Thank you for sharing your experience and we look forward to your next visit.

March 28, 2026

Great, friendly service. They kept me informed every step of the way. Good waiting area with coffee. More

by brucefernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The other guy in service. I don't know his name.
Report | Print
Mar 30, 2026 -

Herman Cook Volkswagen responded

Thanks for the great rating. We’re glad our team provided friendly service, kept you informed during your VW service appointment, and that you enjoyed the coffee in our waiting area.

March 27, 2026

Ricardo was so terrific. So kind and courteous. I’m coming back because of him! Thank you More

by carpediemorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
Report | Print
Mar 30, 2026 -

Herman Cook Volkswagen responded

It’s wonderful to hear your service visit was marked by such kindness and courtesy from Ricardo! We look forward to welcoming you back and appreciate the chance to assist you again.

March 27, 2026

I have heard horror stories about customer service at Auto Nation In Carlsbad. SO happy I have a VW and get service at Herman Cook as they are always outstanding in communication and services provided. More

by SUSANMSALAZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
Report | Print
Mar 27, 2026 -

Herman Cook Volkswagen responded

It’s great to hear that our team provided clear communication and reliable service for your Volkswagen. Knowing your service advisor goes above and beyond to be courteous, knowledgeable, and friendly means a lot to us. Thank you for sharing your experience and trusting us with your VW.

March 26, 2026

MY FRIST TIME END I LOVE DAT PLACE VERY FRIENDLY RICARDO MY ADVISOR HE IS THE BEST THANK YOU FOR YOUR HELP More

by manuel20jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
Report | Print
Mar 31, 2026 -

Herman Cook Volkswagen responded

It’s great to hear your first service visit felt welcoming and effortless. We appreciate knowing Ricardo and our team’s support made a positive difference. Thank you for trusting us with your Atlas!

March 20, 2026

It’s generally easy to get an appointment and the service is typically very quick. More

by KTMCKEAG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Report | Print
Mar 20, 2026 -

Herman Cook Volkswagen responded

Thanks for sharing that scheduling an appointment was convenient and that service on your Volkswagen was quick. We’re pleased the team could complete the work efficiently. We look forward to serving you again.

March 18, 2026

I like this dealership, always use it for my vw maintenance. Ricardo Sanchez is knowledgeable and helpful. More

by na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Sanchez
Report | Print
Mar 19, 2026 -

Herman Cook Volkswagen responded

Thank you for returning to us for your VW's maintenance. We’re glad you found Ricardo and our service team helpful and knowledgeable. We look forward to assisting with you with any future automotive needs!

March 12, 2026

We always feel very confident our car is getting excellent & professional care. Alan, our representative is great letting us know what is needed on the check ups. More

by SKHAMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan is always the best representative as he checks in our car and keeps us updated how it is doing, time wise.
Report | Print
Mar 16, 2026 -

Herman Cook Volkswagen responded

We’re glad to hear you feel confident in the professional care your Volkswagen receives with us! Alan will be pleased to know his guidance on scheduled maintenance made a positive difference. We appreciate your trust and look forward to assisting you at future checkups.

1
2
3
...
11