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Herman Cook Volkswagen
Encinitas, CA
136 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest.
Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 136 reviews
May 11, 2026
Easy to make an appointment and always fine work performed. Here are five more words. performed. Here are five more words. More
by rkchambers
Verified Customer
May 11, 2026
Alan, my service tech did an amazing job with breaking the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed qu the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed quickly and for a reasonable price I sincerely appreciate that and would recommend anyone to Herman Cook VW. More
by craigmwh
Employees Worked With
May 10, 2026
Annie has helped me purchase a car multiple times. She is so knowledgeable, accommodating and makes the process easy! She is so knowledgeable, accommodating and makes the process easy! More
by Bobheydet
May 09, 2026
Excellent service with a courteous and friendly staff. Clean well maintained property with comfortable waiting room. Clean well maintained property with comfortable waiting room. More
by mestrada432
May 09, 2026
Fantastic family run dealership with great personnel and at home feel. I recommend this dealership to everybody in San Diego! at home feel. I recommend this dealership to everybody in San Diego! More
by RITACLEARWATER
Employees Worked With
May 09, 2026
We have had a great experience all way through . .Bill was great in service. Thanks . .Bill was great in service. Thanks . More
by iiparraguirre
Employees Worked With
May 07, 2026
The dealer quickly assessed my problem (without an appointment!), ordered the necessary part and quickly installed it the next day. appointment!), ordered the necessary part and quickly installed it the next day. More
by stevemoe48
Employees Worked With
May 05, 2026
Wifey and I enjoyed purchasing our vehicle from HC VW. Sales team was a pleasure to do business with, listened to our needs and works out a price we were comfortable with. Great help from all staff during Sales team was a pleasure to do business with, listened to our needs and works out a price we were comfortable with. Great help from all staff during the purchase process and vehicle pickup. Liked the fact HC VW works with local credit unions so the interest rate on loans is attractive compared to in-house automakers rates at other car makes. Thank you for a pleasant transaction. More
by mike
May 04, 2026
This dealership, especially Ricardo are so knowledgeable of the vehicles. He always takes great care of me and the mechanics are very fast and do a superb job. Car comes out washed which is a bonus. of the vehicles. He always takes great care of me and the mechanics are very fast and do a superb job. Car comes out washed which is a bonus. More
by k3vkizil
Employees Worked With
Ricardo
May 03, 2026
Bill Kwait and finance person were excellent and very helpful in making the final decision to conclude the purchase. We will recommend to any friend without any reservations. Great dealership. helpful in making the final decision to conclude the purchase. We will recommend to any friend without any reservations. Great dealership. More
by Awesome
