Herndon Chevrolet

Service department really blew it I had a recall on my mission so I took it into get fixed was helped by somebody in the service department name Kyle when I tried to use the keys on t I had a recall on my mission so I took it into get fixed was helped by somebody in the service department name Kyle when I tried to use the keys on the door the next day I found out the keys didn't work to the door so I called back and asked for my original keys back so that I could use a key to be able to get in and out of my car. Kyle told me they most likely through on my way and I could stop by the next day and have my keys sanded down a little bit so that they would have some wear on them. So the next day I go to get my keys sanded down and Kyle's not there and since he's not there they can't do anything remind you I have just taken an afternoon off of work to go take care of this but OK . So they tell me to come back the next day that he scheduled to work and he'll be there and them he can take care of me .... well guess what they to call doesn't show up for work and they can't do anything because Kyle was the person who initiated the work on my car. That was Wednesday, Cinna I have to wait until Tuesday or Wednesday of the next week because it's Christmas and they're closed to be able to get a key fixed so that I can get in and out of my car so that I can lock my car... which was clearly explained to Kyle from day one Then when I took it back in my car was finally ready to call told me that one of the keys did work you to play with it a lot and it was really hard to turn but it would eventually work. Torch I did inform him it did not work for me and irregardless I did not work correctly Which he stated that the only problem was the fact that they were brand-new keys and they just had to be worn down a little bit so I asked how come I can go anywhere else and get a brand-new key made and it works just fine I don't have to take it back to get it one down he had no answer And I was not even offered so much is an apology for my time my trouble or aggravation when I mentioned about having been there to try and get it fixed and they wouldn't fix it he said well excuse me I had a sick kid. More

2013 ltz Chevrolet I purchased this truck for $35,000 I purchased this truck for $35,000 4000 miles later transmission went completely out Herndon would not do anything I purchased this truck for $35,000 I purchased this truck for $35,000 4000 miles later transmission went completely out Herndon would not do anything about it I had to get it pulled off the side of the road towed to a different dealership and get the transmission put in I have bought a service plan where they change oil rotate tires they refused to honor my plan because I put on the back window of the truck this lemon was bought from Herndon Chevrolet they told me to take the truck off the lot but when I was there spending the money 2 months before they was real nice people Yours Truly Kenny King 803 730 4223 More

SMH...Why give a reservation # if the vehicle might not be a I was very disappointed, after getting off work early and driving for an hour, to be told "I'm sorry, the car you were interested in has just been so I was very disappointed, after getting off work early and driving for an hour, to be told "I'm sorry, the car you were interested in has just been sold". I thought I did everything thing right. I responded to the text message and phone call confirming that I would be in that day. With the reservation # in my hand, James Watts informed me "we can't just hold a car". On my way out the door, I call to complain and as I was preparing to leave the salesman ran out and yelled "WAIT" I'm sorry, the car you wanted is here......REALLY. I did stick around to test drive the car, but I knew I really didn't want to do business here More

Horrible Service Department Wish I could give a negative score! Herndon's Chevy Service Department has consistently dropped the ball on fixing problems on my car. Despite them fi Wish I could give a negative score! Herndon's Chevy Service Department has consistently dropped the ball on fixing problems on my car. Despite them fixing an issue with my cooling system I later had to bring in my car (2012 Cruze) consistently on a weekly basis bc days later there would still be an issue! Finally when I said I'm having problems bc I hear a noise when I start it up they mention that it's bc the coolant is leaking into my engine. I'm here every week but yet they never found the issue before!! And I'm stuck with the bill bc now I'm 400 miles over warranty!! They never take fault or responsibility for the fact that this issue should have been caught the first time! Especially when I'm always bringing it in for the very thing that is supposedly leaking into my engine. Now bc I couldn't afford it at this time, I went to pick up my car. What was once a small sound while I drove, turned into me barely making it home (only live 5 miles away). Funny how I was able to make my 25 mile trek to work in the am prior to going in, but now I can't go 5 miles. I would not suggest this service department to my worst enemy! Although the people are nice and sales department is awesome the thing that you car about the most, ie the service to your car, has been below standard. The service department is truly lacking and I will tell everyone to TURN AROUND and make the hike to the Chevy dealership near Irmo and Frankies Fun Park!!! More

Jessica is wonderful in Service She always listens and gets my car right the first time, which is important to me as a busy realtor! She keeps me informed of what's going on with my She always listens and gets my car right the first time, which is important to me as a busy realtor! She keeps me informed of what's going on with my car, every step of the way! More

Great dealer and sales people. Bought a 2016 used Chevy Traverse. Nice car but the first time it rained we had about a 4 inch rip on the driver side wiper. Cost $28 to replace. This Bought a 2016 used Chevy Traverse. Nice car but the first time it rained we had about a 4 inch rip on the driver side wiper. Cost $28 to replace. This should have been found before the car was sold. If you buy a car here be sure to check it out because the service dept will not. More

Bad experience I was very disappointed in my experience. I drove approximately 45 minutes to the dealership yesterday afternoon/evening only to be told that the two I was very disappointed in my experience. I drove approximately 45 minutes to the dealership yesterday afternoon/evening only to be told that the two (2) vehicles that I came to look at were already sold. This is not a good way to do business. I wish I was advised that this was the case before investing my precious time. I was even given a "VIP" appointment. I believe this was all a ruse to get me into the office with the intent to sell me something that I wasn't interested in. Since I was in the area, I decided to look at another dealership (JT's Kia) just down the road for similar vehicles. Fortunately, I was able to purchase another vehicle from them. I understand that vehicles are sold to whomever is in the office and nothing can be held. However, I just wish someone had taken the time to verify that the vehicles were still in the lot. I mean, how difficult is that? When I arrived at the dealership, the saleswoman advised me that one of the vehicles was sold the previous day and that one was sold earlier that morning. I got an e-mail at 2:12 pm stating that the vehicle was still there. So, either someone was trying to deceive me or they run a very poorly managed business where employees have not clue what's in the lot and book "VIP" appointments willy nilly just to get potential customers in the door. Either way...it's an extremely shady practice. I just hope others aren't duped. More

Super experience!! Marlene was awesome and Rob in financing was top notch!! Highly recommend!!! Drove 2.3 hours!! Well worth driving out of state. Everything was so smo Marlene was awesome and Rob in financing was top notch!! Highly recommend!!! Drove 2.3 hours!! Well worth driving out of state. Everything was so smooth! More

In and out Went to trade in my old vehicle for a new to me car. Was served by Ken McKenzie...Fabulous, got the car I Really wanted and he made arrangements for t Went to trade in my old vehicle for a new to me car. Was served by Ken McKenzie...Fabulous, got the car I Really wanted and he made arrangements for the modifications I wanted at a fair price. In and out easy, peasy mac and cheesy. This is the 3rd vehicle I have purchased from Herndon and would do it all again. More

Very Disappointed, not does deserve one star I have been going to Herndon for 5 years, never had a problem, always excellent service from everyone, maintenance and sales. But after this visit, I I have been going to Herndon for 5 years, never had a problem, always excellent service from everyone, maintenance and sales. But after this visit, I will not go back. I took two vehicles in for service. I ask for oil change with synthetic, tire rotation. They called me later saying the vehicle was ready and that I needed to service the trans fluid and it was $109.00. Ok I said, service it and I picked it up. Nothing on the receipt about the tire rotation and they used the wrong oil, and they serviced the power streeing not the trans fluid. On the other vehicle, there was a recall, however, it was not done because they didnt have time. WOW. What a terrible change in business. This is also bad for Lexington because there are lots of residence that will find themselves going to Irmo where they can find good service. More