Herndon Chevrolet

service is a lie Took the vehicle in for repair and they could not look at it for a week. Called them they give me the run around. They also saw the vehicle a few week Took the vehicle in for repair and they could not look at it for a week. Called them they give me the run around. They also saw the vehicle a few weeks before and did not say anything about having an appointment to see the vehicle then. I was told they started this 6 months ago. Was told by an employee to go to another dealership that i would get better service there. The other dealership is going to look at it today. More

Excellent Service While traveling from Georgia to Virginia a light showed up on my dash. I located Herndon Chevrolet using my GPS. I pulled in and was advised that serv While traveling from Georgia to Virginia a light showed up on my dash. I located Herndon Chevrolet using my GPS. I pulled in and was advised that service was completely booked, but when I advised that I was traveling the service writer immediately took my keys and had my car checked. I would recommend this dealership to and if I lived in SC, this would be my dealership of choice for service. More

Good ole slick Willy of car sales. My wife and I purchased two vehicles here. When we returned for the third the salesman didn't offer any discount for our being a three time repeat cu My wife and I purchased two vehicles here. When we returned for the third the salesman didn't offer any discount for our being a three time repeat customer. When we decided not to buy because of this they pulled the ole we can't find your car keys when evaluating our trade in. When I complained the owner side with the salesman and basically told us too bad. Will never go back even though I see a truck I want and if it wasn't for our past experience I would be on my way there not to buy it. More

Terrible Dealer DO NOT buy a used vehicle from Herndon Chevrolet. They tout their multi point inspection. They then push a very over priced extended warranty in a v DO NOT buy a used vehicle from Herndon Chevrolet. They tout their multi point inspection. They then push a very over priced extended warranty in a very deceptive manner. Do the math when they start giving you the monthly payment options. When the vehicle breaks down 4 days later they will allow you to pay to have it towed to the dealership and pay for the repairs??? The true colors of all the nice people you deal with during the buying process come to light. After I towed it to another repair shop further inspection brought to light more items in need of repair. Not a reputable dealer. More

Several issues with my used car. Horrible service! I paid $13,000 in cash and have nothing but issues. They could care less after they got paid. I'd never recommend this dealership I paid $13,000 in cash and have nothing but issues. They could care less after they got paid. I'd never recommend this dealership More

LOW trades This dealer offered $3000 less than all the others on my trade and let my cash deal walk out their door. First and last trip to this place. Sorry I wa This dealer offered $3000 less than all the others on my trade and let my cash deal walk out their door. First and last trip to this place. Sorry I wasted my Saturday on them. More

Radio had a short Bought my truck used and certified two months ago from a dealer in NC. Had a short in my radio so they checked it out, found the problem, and fixed it Bought my truck used and certified two months ago from a dealer in NC. Had a short in my radio so they checked it out, found the problem, and fixed it, under warranty, no questions asked. More

Consistent, Top Quality Service from Sales to Service I bought a 2012 Camaro brand new. It's now 66K miles later and I still love it. I've had very few issues and, what issues I've had, were very quickl I bought a 2012 Camaro brand new. It's now 66K miles later and I still love it. I've had very few issues and, what issues I've had, were very quickly handled by the folks in Herdon's Service Department. I went this morning for a routine oil change. Made my appointment yesterday through the online portal. I quickly received an email confirmation PLUS a follow-up call by Cindy to confirm my appointment. I arrived right on time and it was clear they were pretty busy. I was immediately greeted by a service representative who ushered me inside and to the waiting area. He estimated my time in and out to be within the hour. That's exactly what was delivered. Which is how it goes every time I am there for any type of service. Everyone at this dealership is friendly, professional, and consistent on delivering on their commitments. Further, the car is still awesome and a blast to own. I definitely will be purchasing at Herdon again! B Spires More

I have a 2008 Chevy Suburban that was using oil. There is a service bulletin on this motor, not a recall. Prior to the warranty expiring the local place I use to service all of my vehicles noted the excessi a service bulletin on this motor, not a recall. Prior to the warranty expiring the local place I use to service all of my vehicles noted the excessive oil consumption between oil changes. Around 115,000 miles it started burning over two quarts in 4,000 miles. I called Love Chevrolet where I purchased the Suburban as well as over twenty vehicles in the past twenty plus years. They told me there were two steps in fixing this issue. They said if step one did not fix the problem bring it back and they would do step two. At the first oil change after step one it had used a half of a quart of oil, at the second oil change it had used a full quart of oil. I contacted Love Chevrolet and they said this is normal, let them know if it got worse. At the third oil change it had burned over two quarts. I contacted them and they told me to bring it in for them to look at. The day after I dropped it off they called and said I would have to pay a $ 400.00 deductible. I did not see why I should have to pay out of my pocket for an issue that was documented to have started prior to the warranty expiring. I felt that after all these years of loyalty they could have stepped up with better customer service. They did not offer any help in the matter all they wanted was the $ 400.00 or for me to trade in for a new Suburban. I called Herndon Chevrolet in Lexington SC and talked to Matt Williams and told him about all of my troubles with this motor and Love Chevrolet. He called me back the next day and explained it was Chevrolet's new policy to use a procedure to come up with the $400.00 deductible amount. He talked to me like a friend instead of a customer. He also got me a very nice GM Goodwill Authorization for a future purchase. After twenty plus years I will be taking all of my auto needs to Herndon Chevrolet in Lexington SC. Steffan Baker Watford Tile, Chapin SC More

Bought a 2004 Trailblazer new. When in the market for Silverado 2500 HD, diesel, I wanted to take advantage of year-end deals. Herndon did not have any in stock and would not be getting any more. I pur Silverado 2500 HD, diesel, I wanted to take advantage of year-end deals. Herndon did not have any in stock and would not be getting any more. I purchased one from Atlanta; unfortunately, the Michelin tires all had cracked sidewalls and needed to be replaced under warranty. Herndon’s service department (Donnie) refused to do so, since I did not purchase the truck from them. Fair enough, guess what, I will never buy from them ever again! More