Herndon Chevrolet

I came in this weekend with a concern: after making an I came in this weekend with a concern: after making an appt online I got an email asking to reschedule to the next weekend. With each request I had r I came in this weekend with a concern: after making an appt online I got an email asking to reschedule to the next weekend. With each request I had requested if you could do service on a Saturday. Upon arrival I was told they techs were taking care of jobs leftover from the week.... and there for out of towners ( I like in Richland County - so officially out of town). Meanwhile I pointed out that providing good service for local folks might be more important than someone from New York - cause they were never going to buy a new car from you. Even when they said they would TRY to fit me in they seemed to HUFF at what you're not in our system..... so he had to data enter me into their system..... guess what those out of towners are not going to be in your system..... I was once he had my name because of the appt. apparently your folks were to take down the option of making an appt. online..... some folks really like the online options and I suggest why do you have a website if you're not wanting to reach customers online basically the staffer who was Mis-handling me.....was rude and NEVER listened to me..... I was told to come back when the service light comes on for the brakes......meanwhile I said that the wrench logo comes on when it gets cranked up and goes away..... More

Wife was told that 1st oil change would be free. She made appointment and when she gets there she was told that it would be $59.95 to change the oil and rotate the tires. I have purchased my last vehicle fro appointment and when she gets there she was told that it would be $59.95 to change the oil and rotate the tires. I have purchased my last vehicle from them and I intend on telling everyone I know just what a bunch of crooks and liars they really are. Don't go there. Love chevrolet is a far better experience.. More

Went online found my car, someone called me I made appointment for the next day! Got there I was greeted by Ed Dillion omg he was soooo nice. The car I wanted was there and he helped me get it! Unbeli appointment for the next day! Got there I was greeted by Ed Dillion omg he was soooo nice. The car I wanted was there and he helped me get it! Unbelievable I’m 33 and this was my first time purchasing a vehicle. It was a awesome experience! Edward Dillion was my salesman I’ll never forget him. More

Vehicle was a bit overpriced. Someone was also driving vehicle so had more miles than advertised which affects manufacturer warranty. Waited for the person driving to take it home or wherever to clean the vehicle so had more miles than advertised which affects manufacturer warranty. Waited for the person driving to take it home or wherever to clean their stuff out of it before it could be detailed so it took almost 3 hours after I was ready to be on my way to leave. More

Didn’t much want to repair my Colorado shifting issue. Never could the truck to studder Didn’t even mention the bulletin on the issue. Anyway Love Chevrolet completed the service required by the bulletin. Never could the truck to studder Didn’t even mention the bulletin on the issue. Anyway Love Chevrolet completed the service required by the bulletin. More

Worst Customer Service I called this dealership twice and received no help from the receptionist or sales. In fact the sales rep was not listening to anything I said on the I called this dealership twice and received no help from the receptionist or sales. In fact the sales rep was not listening to anything I said on the call. In fact when I said I would find another dealership, her response was, “okay.” I moved across the state and am trying to find the best dealership to help with a trade in. I do not recommend this dealership, find yourself another one! More

Brakes failed while driving on I-20. My trailer brakes failed on I-20. I was advised by my brother to go to Herndon. Good advice. Marcus Sumpter took excellent care of me because of My trailer brakes failed on I-20. I was advised by my brother to go to Herndon. Good advice. Marcus Sumpter took excellent care of me because of my predicament. Service crew had me up and running in a few hours, heading home the next morning. Thank you Marcus and Herndon team, John Dawson More

Do not buy here!! Bought Daughters first Car here Do not buy a used car at this dealership. We purchased a automobile for our to be 16 year old daughters birthday gift. We were told vehicle was inspec Do not buy a used car at this dealership. We purchased a automobile for our to be 16 year old daughters birthday gift. We were told vehicle was inspected and certified and was not. Car was sold with active recalls and transmission failed in less than 750 miles. The Dealership offered nothing. Vehicle had 47000 miles when purchased. With high profits on used cars you would think they would have offered something toward the repair for at least reputation sake. You buy from here there is no buyer appreciation and no stand behind a product they sell. Contacted Chevrolet and made complaint. I am not in a habit to make reviews but want to save others from what we are going through. I wish I could post pics on here. I could show the contract purchased mileage and the dash with the miles and the dash with transmission failure on the illustration. It is a sad experience. Seeing my daughter with her new car undrivable is so depressing. Purchase from a dealer that stands behind there product and sells real inspected certified previously owned vehicles. More

Dishonest mgmt. Mgrs. (2) in corner office insulted my integraty and my character. Refuse to deal with them. Sales Mgr and Brian are OK to deal eith, but don't think Mgrs. (2) in corner office insulted my integraty and my character. Refuse to deal with them. Sales Mgr and Brian are OK to deal eith, but don't think the 2 guys in corner office will do anything for you. You can get better pricing elswhere. Do your homework BEFORE GOING TO HERNDON More

Service Department didn't answer phone, phone mail or e-mail 10/23/2018 - I tried to schedule an appointment to change my oil and have them rotate tires they sold me. No one answered the phone in the service dep 10/23/2018 - I tried to schedule an appointment to change my oil and have them rotate tires they sold me. No one answered the phone in the service department. I left message with my phone number. When I hadn't heard from them hours later, sent an e-mail and got a response that my request was being passed to the appropriate department. More than a day later, nothing. More