Herndon Chevrolet

Routine service and maintenance service is excellent. Nothing else to say at this time now you have 15 words Nothing else to say at this time now you have 15 words More

Since we bought our truck brand new in 2020; Black Chevy Silverado Special Ops Edition, it has continued to be a mystery vehicle to repair. I currently have receipts that we have paid to date $11,207 for M Silverado Special Ops Edition, it has continued to be a mystery vehicle to repair. I currently have receipts that we have paid to date $11,207 for MAINTENANCE on this vehicle!!! It has been THE ABSOLUTE WORST experience in attempting to receive proper diagnoses and repair. I didn't go thru my bank statements. Please keep in mind that it has been "serviced" at the dealership since purchase. There will never be another purchase from Herndon from this home, and I can only hope that this will give potential customers a heads up as to what they will find. And those extended warranties will somehow not be honored or will have "just expired". Unbelievable incompetence. More

Very Satisfying experience with Herndon Chevy will highly recommend. Pleasure doing business with and will recommend to Family and Friends recommend. Pleasure doing business with and will recommend to Family and Friends More

Kristin was great to work with! Had everything ready when I arrived and was very professional. She has also helped some of my friends find vehicles since I’ve purchased mine. I wil Had everything ready when I arrived and was very professional. She has also helped some of my friends find vehicles since I’ve purchased mine. I will definitely reach back out to her when I’m ready for a new one. More

I like the proximity to my home and the selection of vehicles. The lot was organized and easy to navigate. vehicles. The lot was organized and easy to navigate. More

Kristen Roof was extremely helpful and took the time to explain all the features on the truck that I purchased. explain all the features on the truck that I purchased. More

I have bought 5 cars from there in the past 10 years. Always a pleasant experience fast and efficient! Just did my 1st service on my 2026 2500 and was also happy. Highly recommend Always a pleasant experience fast and efficient! Just did my 1st service on my 2026 2500 and was also happy. Highly recommend More

I really don't know where to start! !! I've been holding off on writing this review in fear of them doing something to my vehicle but at this point, I really couldn't care less. Dropped !! I've been holding off on writing this review in fear of them doing something to my vehicle but at this point, I really couldn't care less. Dropped my 2021 Silverado 2500HD off at this dealership 30 July 2024, today is the 18th of January 2025 and I still don't have my truck back!!!!!!!!! While I understand that there has been a Nationwide backlog on transmission valve bodies and the dealership can't magically make one themselves, I expected to at least get a phone call every so often to let me know the status of things. I've made that clear during the multiple trips I've made to the dealership. I go to the dealership, because if I call, they just transfer to a number that just rings and no one EVER answers! Got tired of dealing with not getting any information or updates from this dealership, so I contacted GM directly. GM has been very helpful and called me directly and told me that my valve body had been delivered to Herdon that morning on the 13th of December which was a Friday. I never received any updates from Herdon. I waited until after 5p.m. and made another trip to Herdon to ask them of the status of my valve body. It was only then that they realized they had my valve body!!! (Reminder, that was the 13th of December, today is the 18th of January!!!!) I was then told the Tech's wife had just given birth and it will be a couple of days!!! Christmas came and went, New Years came and went, still no call from Herndon on the status of my vehicle!!! Finally on the 7th of January I received a call and I quote, "we have good news and we have bad news. The good news is, we have repaired your transmission, the bad news is when we went to pull your vehicle in the shop, we realized that your catalytic converter has been stolen off our lot." I was then informed that they do have them in stock, but they had to wait for approval from God knows who, (I assume their insurance company) to make repairs to my catalytic converter, but I might need to claim that on my insurance!!!!!!! Drove to the dealership to look at the damage myself and had to go inside and ask them to send someone out to close my back sliding window! That was the 7th of January and I just got back from that dealership and my truck is still sitting in the exact same place and they haven't done a thing to it!!!!! THIS POST IS 1000% ACCURATE!!! More

Took my car in for repairs 3 days ago. They never even looked at it, in spite of having made an appointment. I decided to pick the car up and go elsewhere when they said they wouldn’t be a They never even looked at it, in spite of having made an appointment. I decided to pick the car up and go elsewhere when they said they wouldn’t be able to get to it until sometime next week. No hint up front that it would be a week before they could even look at it. God only knows how long it would be for the actual repairs. This has been a real inconvenience and my car to be fixed. Get your act together Herndon! More

I’ll start by saying my family and I have purchased several vehicles from Herndon with not a lot of problems. But service lately sucks. My wife took her Cruze for service and a valve cover replacement several vehicles from Herndon with not a lot of problems. But service lately sucks. My wife took her Cruze for service and a valve cover replacement and 4 tire sensors. Service representative called (who was very nice and respectful) with a $2900 cost. Mechanic said numerous problems. Oil pan leaking, the4 coil assembly was broken, front brakes, tires sensors and valve cover. I chose to replace valve cover, tires sensors and coil assembly $900 +. Got home antifreeze pouring out thermostat housing, no sensors replaced and the oil filter tube was broken. Took it to a shop close to the house $550 including front pads for everything. No oil on the driveway from "oil pan leak” GOOD GRIEF! More