Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
Vehicles
4.8
877 Reviews
Contact Dealership
View Awards

1685 High Street

Jackson , MS

39202

Directions

By Type

Showing 877 reviews

March 17, 2023

Pros - Great customer service. Always gets my vehicle in and out in a timely manner. Great experience. Cons - Quite expensive for basic services. More

by ladyhenry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Tricia Glaze
Report | Print
Mar 21, 2023 -

Herrin-Gear INFINITI responded

Hi there; thank you for your 5 star review. Fair pricing is our goal and while we're sorry to hear we didn't quite meet your expectations, we're happy our team always takes great care of your vehicle! We appreciate your business and hope to help you again!

March 09, 2023

The staff and management team were very nice and helpful. All members of management welcome me to the dealership and thanked me for the purchase I made. More

by Towntaker601
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Montgomery, Tim Gray, Antonio Chambers, Randy Ivy
Report | Print
Mar 11, 2023 -

Herrin-Gear INFINITI responded

Hello there; thank you for your 5-star review! We have a fantastic team at our dealership and we're happy to hear you had a great car-buying experience. We appreciate your business and look forward to helping you again!

March 07, 2023

Recently bought a vehicle from here and Jessica Waller helped us. She was amazing and helped in every way, went above and beyond. I would highly recommend Jessica for your vehicle needs. More

by Dennis&Taren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Waller
Report | Print
March 05, 2023

Herron Gear has a great Service Department. The staff is friendly and extremely knowledgeable! Great quality service! My advisor Tricia Montgomery is the best! More

by RobH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Mar 08, 2023 -

Herrin-Gear INFINITI responded

Hi there; thank you for your 5 star review. Tricia and the rest of our service department team are fantastic and we're happy to hear they take great care of your car! We appreciate your business and look forward to helping you again!

February 27, 2023

Quincey Coleman always take care of the things that I tell him that’s going on with my truck. He listen and makes sure the problem is solved. More

by bervin1043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quency Coleman
Report | Print
Mar 03, 2023 -

Herrin-Gear INFINITI responded

Hello, thank you for the 5 star review. Quincey is a great member of our team and we're happy to hear he took excellent care of your truck! We appreciate your business and look forward to helping you in the future!

February 21, 2023

The door to door service was highly convenient. CJ the courtesy driver was exceptional. Thank you. More

by marlene2325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ the Courtesy car driver was exceptional.
Report | Print
Feb 24, 2023 -

Herrin-Gear INFINITI responded

Hi there, thank you for the 5 star review! CJ and the rest of our team are excellent and we're thrilled to hear you had a great experience with them. We appreciate your business and look forward to helping you again!

February 17, 2023

I would recommend the sales and service Infiniti staff for their quick response for my needs. Deidra was great in my purchase experience. Randy in service was very professional and helpful when I was in s More

by abhanna44
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Deidra Estes
Report | Print
Feb 17, 2023 -

abhanna44 responded

Overall great experience!

February 14, 2023

The dealership doesn’t work as a team and it shows in the customer service skills provided. More

by Jaay Waaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Jones, Troy Morrison
Report | Print
Feb 18, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with our dealership. At Herrin-Gear it is is our heart and goal to at least meet, but hopefully exceed expectation with every interaction. Based on your review, it appears we fell far short of our goal. My name is Shanehan Westphal, I am the General Manager of Herrin-Gear INFINITI. I would love to assist you personally in anyway that I am able. I am unable to find contact information to reach you, based on the review information provided, but would love to share my information in hopes that you will reach out and I can attempt to assist in what appears to have gone very wrong. My direct phone line is 601-985-3304. I can also be reached by email, if you prefer at shanehan.westphal@herrin-gear.com. I sincerely apologize for your experience, and hope to hear from you soon.

February 09, 2023

They were friendly, knowledgeable and informative about the vehicle that I was looking for and purchased. More

by Belisa.Fairley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Chambers, Troy Morrison
Report | Print
Feb 15, 2023 -

Herrin-Gear INFINITI responded

Hi Belisa, thank you so much for your positive comments about Herrin-Gear Infiniti! We're sorry to see we didn't quite provide the 5-star experience we're known for, but we hope to earn your business and that 5 star review in the future. Thank you for your business and enjoy the new car!

February 06, 2023

I highly recommend Infiniti for all services. & all the Customers will be highly satisfied ! Infiniti staff are great ! but Consultant,Mr. Randy Walker is excellent alone. I love Infiniti ! More

by jscarson_qt6@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
Feb 08, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

1
...
9
10
11
...
88