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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
839 Reviews
Call Dealership (601) 354-4900
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1685 High Street

Jackson , MS

39202

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Showing 839 reviews

July 16, 2021

Excellent service. Everybody I encountered was helpful and attentive. Service manager was friendly and helpful. Received good overview of service on vehicle. Timely help, clean reception environment and More

by Rolling18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Petrine Gilmore
Report | Print
Jul 19, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your most recent visit with us. We're glad to hear you had a great experience with our service department! If we can help with anything else just let us know. - Herrin Gear INFINITI Team

Helpful
July 16, 2021

Very complimentary, polite, and attentive. Communicated the service process and the estimated service time. Very informative. Answered my questions and fulfilled my request. Great service More

by Bobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers
Report | Print
Jul 20, 2021 -

Herrin-Gear INFINITI responded

Thank you for choosing Herrin-Gear INFINITI for your auto-service needs! We're glad to hear you had a great experience with our team. If you ever need anything else please don't hesitate to give us a call or stop by.

Helpful
July 14, 2021

Excellent customer service...loaner vehicle was ready to go within minutes of me checking in! Service Rep called periodically with repair status and other updates. More

by tillmanb3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ayers, Taylor Hopkins
Report | Print
Jul 14, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your most recent visit with us. We're glad we could provide a seamless experience for you! If there's anything else we can assist with just let us know. Have a great day! - Herrin Gear INFINITI Team

Helpful
July 09, 2021

Any time we’ve taken my car to Herrin Gear, Trisha has always been extremely helpful and responsive. Very knowledgeable and pleasant as well. Amazing experience! More

by lisa_mcalpin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
Report | Print
Jul 13, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to leave us a review! We're glad to hear you had a great experience with our service team. If there's anything else we can assist with please give us a call or stop by!

Helpful
July 07, 2021

The overall customer service was excellent, my loaner was ready for me to leave and get to work on time and Jerry called about 2 hrs later saying my car was ready for me to pickup. More

by carriedoll1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Report | Print
Jul 13, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your most recent visit with us. We're glad to hear you had an awesome experience with Jerry and our service department! If there's anything else we can assist with please let us know. Have a great day!

Helpful
July 07, 2021

Great experience and very knowledgeable salesperson Antonio chambers made our purchase experience great. And Timothy was great working with as well. The staff at herrin gear overall was great. More

by mccornellnicretia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gray, Antonio Chambers
Report | Print
Jul 13, 2021 -

Herrin-Gear INFINITI responded

Thank you for choosing Herrin Gear INFINITI! If there's anything else we can help with please don't hesitate to reach out to Antonio or any other member of the team. We value your business and look forward to seeing you again in the future.

Helpful
June 30, 2021

Quick, corrected 2 problems and washed car. We thank you More

by Gary
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Report | Print
Jul 02, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to leave us feedback. We're glad to hear you had a great experience with our service center! If there's anything else we can help with please don't hesitate to reach out.

Helpful
June 29, 2021

Easy accessible, long wait time, no loaner available and it was needed. More

by ssquarles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Hopkins
Report | Print
Jul 02, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your most recent visit with us. We apologize for the inconvenience with the loaner. Please know your satisfaction is always our number one priority. - Herrin Gear INFINITI Team

Helpful
June 25, 2021

Great customer service, always puts the customer first. I am always satisfied with the work. More

by GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Walker, James Ayers
Report | Print
Jun 29, 2021 -

Herrin-Gear INFINITI responded

Thank you! We're glad to hear you had a great experience with our service team. If there's anything else we can assist with please don't hesitate to reach out. Have a great day!

Helpful
June 23, 2021

Great service did not take all day Lathario and Tim were great very professional very good at their job.Thank you enjoying my new ride. More

by tharbn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gray, Lathario Barnes
Report | Print
Jun 24, 2021 -

Herrin-Gear INFINITI responded

Thank you for taking the time to leave us a review. We're glad to hear you had a great experience with Tim, Lathario and the rest of the team! We value your business and look forward to seeing you again in the future.

Helpful
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