Herrin-Gear INFINITI

30,000 mile oil change & tire rotation I was very pleased with this service Randy got my car in at my appointed time and work was completed in 30 minutes. Thank you for this prompt service I was very pleased with this service Randy got my car in at my appointed time and work was completed in 30 minutes. Thank you for this prompt service. More

Great Serivice I give the rating I did due to they was great and the most friendliest staff I have dealt with. They make you feel like the customer is number one whe I give the rating I did due to they was great and the most friendliest staff I have dealt with. They make you feel like the customer is number one when you with them. I really enjoyed that about them. More

Service Wait time is rediculous. In the beginning I/husband told them what and why we were there from the appt we made we were under the assumption they alrea Wait time is rediculous. In the beginning I/husband told them what and why we were there from the appt we made we were under the assumption they already knew yet had no clue. I gotta a call saying my was read yet everything that was requested was not done. I was there with my car at 9:00am but service wasn’t completed until around 2:00 or later and I felt it was because they didn’t do what was requested per appointment or check in. More

Great 30,000 mile service! The loaner was available and in great shape. The handoff was smooth and efficient - as usual. My car drove quite well when I picked it up. The loaner was available and in great shape. The handoff was smooth and efficient - as usual. My car drove quite well when I picked it up. More

battery needed to be replaced need a battery Randy check my old one and came to the conclusion that I need a new one and I was please with the price.Thank you Randy in the service need a battery Randy check my old one and came to the conclusion that I need a new one and I was please with the price.Thank you Randy in the service department. More

Amazing This is the second Infiniti I have owned and I have loved every second of it They found the exact car I wanted and they even delivered it to me . All This is the second Infiniti I have owned and I have loved every second of it They found the exact car I wanted and they even delivered it to me . All the staff that help me thank you and God Bless you. Randy Walker thank you for all the years you have taken care of me & to Randy, Tim, Collin & everyone else thank you. I love my car it is beautiful and everyone loves it because they have never seen one and that’s because it’s a special edition. So blessed and loving my car. More

If you are looking for a CPO Buyer Beware! I am so unhappy with the service I received from this dealership. I purchased a CPO 2015 Infiniti Q50 in March of 2018. I have taken my car back for I am so unhappy with the service I received from this dealership. I purchased a CPO 2015 Infiniti Q50 in March of 2018. I have taken my car back for service twice due to the manufacturer's suggested maintenance schedule. I know this seems like such a small complaint but it lends to a bigger picture. The ad for Herrin-Gear service states that a complimentary car wash is included with each service. I have had my vehicle serviced twice with a combined amount of $500 in expenses. The first time I took it I had them do the next stage maintenance since I had run past the suggested guidelines of 45000 miles and was close to 48000. I got my car back and the only thing I could tell that had been done was that the inside of my car smelled different. I asked about the car wash and they told me that they no longer did that and that I would have to pay for it. I left disappointed but later became irritated when a coworker told me that they always wash her car. A week later the tire maintenance light came on saying my tires needed air. My mother had fallen ill and has since passed away so I didn't not take it in for air immediately. When I did take it back it was for the purpose of an oil change and to have my tires checked. I had picked up metal in one of the tires so they repaired it at $35 DOLLARS!! They still managed to miss airing up the tires. Now the warning is worse than before. Not only did they not wash my car but the technician left a 12 inch long black shoe scuff on the driver's door. I did check the oil to see if it had been changed because this was the second time I had come away with less than the service I expected. They did at least change the oil. One last point. After I purchased my car I realized that the little metal emblems were missing from the fenders and trunk. My paperwork says that my car is a Sport edition. I discovered that the car had been repainted. I did have a Carfax that showed no accidents but now I have lost confidence in that as well. They did put the 3.7 emblems on it but told me that my car wasn't supposed to be a Sport edition. One more small issue..I had purchased a leather kit for my seats. When I left it was not given to me even though it was paid for. No one called. I went back a couple of weeks later and got it with the receipt. I did email and received a response from Kyle who said he had forwarded my issues to the Used Sales and Service managers but needed my phone number so they could call me back. I bought my car from them and had it serviced so I have no idea why they did not have my contact number. Needless to say I have heard nothing back in the last 5 days. Did I get what I have paid for from March 2018 until now? You decide. For me, my answer is no! More

Battery needed to be replaced The service turned out well. Thank you. My vehicle was repaired after I had surgery. My two daughters picked up the vehicle after my husband receive The service turned out well. Thank you. My vehicle was repaired after I had surgery. My two daughters picked up the vehicle after my husband received a service call that we were for the pickup. More

Very happy Good customer service I have always had good service with this dealership. I would recommend this company to anyone whose trying to get started with a Good customer service I have always had good service with this dealership. I would recommend this company to anyone whose trying to get started with a car. More

Excellent customer service and care. Customer service and attention to my needs and the needs of my vehicle was excellent. I did not have an appointment and Triston mad ensure that my ve Customer service and attention to my needs and the needs of my vehicle was excellent. I did not have an appointment and Triston mad ensure that my vehicle was worked on quickly and thoroughly without a hard pressure sale for more maintenance even though it was other work could have been done. Gave good advice on future car care and was readily attentive to all questions about service to be done. More