Herson's Honda

Provided unscheduled service when I needed it I had an unexpected problem with my Honda and needed to get it fixed on Saturday so I could go out of the country on Sunday. Herson's fitted me in an I had an unexpected problem with my Honda and needed to get it fixed on Saturday so I could go out of the country on Sunday. Herson's fitted me in and fixed the problem even though I didn't have an appointment and it was a busy Saturday. They gave me a ride home so I didn't have to wait at the dealership all day, but my car was actually ready in a very short time. I interacted with Omar and Rose. Both were very pleasant and helpful. I appreciated the email updates and the phone calls, which kept me informed and made the experience easy and stress-free. Having to deal with car trouble right before a trip could have been a big headache, so I was grateful to have things managed so professionally. My only suggestion for improvement is to reduce the time it takes to greet an arriving customer. I don't mind a short wait, particularly since I know things are busy, but I like to be acknowledged or greeted at least upon arrival. But, overall, an excellence experience. More

Honda CRV I regularly come into Herson's Honda to get my CRV and civic serviced. This time I came in because of a recall. I dealt with Omar. He has helped me I regularly come into Herson's Honda to get my CRV and civic serviced. This time I came in because of a recall. I dealt with Omar. He has helped me several times in the past and he always has a smile on his face. Even when I can be inpatient, Omar is always friendly and polite. The first time I came in due to the recall I was not completely satisfied (through no fault of the dealership or Omar). Omar called me with a solution, and when I returned to the dealership, Omar was busy, but welcomed me with a big smile on his face. He definitely came through for me! I would recommend this dealership for all of your Honda needs! Also, I would like to note that Weston helped me when I pulled up, and he too is very friendly and polite. More

service Edgar cruz is very helpful everytime I go to get service done on my car he is always very helpful and accurate. I've been going to him the past 3 year Edgar cruz is very helpful everytime I go to get service done on my car he is always very helpful and accurate. I've been going to him the past 3 years keep it up! More

Kudos to Herson's and Rose! I purchased a demo 2013 Honda Pilot 2 years agp and have been very pleased with the vehicle and the service. Rose Byrd has been an absolute pleasure I purchased a demo 2013 Honda Pilot 2 years agp and have been very pleased with the vehicle and the service. Rose Byrd has been an absolute pleasure to work with. She explains everything thoroughly and always makes sure I am aware of upcoming service and the estimated costs, which have usually been less than stated! Look forward to purchasing another vehicle in the near future and working with Ms. Byrd! More

Very Nice Customer Service Edgar Cruz is a very nice professional young man, and very helpful. I have a Honda Civic and every time I go to get service he is there always courteo Edgar Cruz is a very nice professional young man, and very helpful. I have a Honda Civic and every time I go to get service he is there always courteous and joyful. Thank you Edgar for your great service, keep up the good work. More

Civic 2015 tire pressure gauge light on Thanks Rose Byrd for the great service. It is wonderfull to deal with such a competent employee. Hersons should be proud of her for being personable a Thanks Rose Byrd for the great service. It is wonderfull to deal with such a competent employee. Hersons should be proud of her for being personable and professional! More

2011 pilot Thaanks Rose Byrd for the great service. It is wonderfull to deal with such a competent employee. Hersons should be proud of her. She is very professi Thaanks Rose Byrd for the great service. It is wonderfull to deal with such a competent employee. Hersons should be proud of her. She is very professional and is a pleasure to deal with. Note: Technician left numerous finger prints and grease smudges on the outside of the car. I advised Rose and the Manager at the time came out and cleaned up all finger prints and grease smudges. I was not happy with that. More

Awesome service I took my civic si because of a check engine ligh, Cesar Lemus took the time to explain what was the problem and why the light came on. Thanks Cesa I took my civic si because of a check engine ligh, Cesar Lemus took the time to explain what was the problem and why the light came on. Thanks Cesar, see you on my next service. More

New customer, good service department I am a new customer and was referred to Cesar L. by a friend. He was very professional and went into detail about what I had to get done on my car. I am a new customer and was referred to Cesar L. by a friend. He was very professional and went into detail about what I had to get done on my car. The staff in the department were friendly as well. I will be returning whenever my car needs service again. More

2013 Honda Pilot Hersons continues to provide excellent support. I always receive prompt and quality maintence. I have used Hersons for the past 20 years and will al Hersons continues to provide excellent support. I always receive prompt and quality maintence. I have used Hersons for the past 20 years and will always. More