Herson's Honda

Great Experience Aaron was very helpful. paperwork processed very efficiently. In and out with no fuss, no complaints. I would definitely recommend Aaron and this dea Aaron was very helpful. paperwork processed very efficiently. In and out with no fuss, no complaints. I would definitely recommend Aaron and this dealership to all. More

Aaron Phillips is amazing! I worked with Aaron to get a 2015 odyssey. Not only was he extremely friendly and flexible (in working with my needs and schedule) but he worked out I worked with Aaron to get a 2015 odyssey. Not only was he extremely friendly and flexible (in working with my needs and schedule) but he worked out of his way to get the car we wanted on the schedule we could do. He met with me when I was able to and rearranged things to make the purchase smooth and easy. He is great!!! More

Excellent experience We were very happy with Herson's. We set up a test drive on-line. When they called the appointment setter transferred me to the manager so I could ask We were very happy with Herson's. We set up a test drive on-line. When they called the appointment setter transferred me to the manager so I could ask for them to have the car we wanted ready for a test drive. I also asked a few questions I had from doing our research. This conversation saved a lot of time and was really helpful. Once at the dealership everything went very smoothly. Since they knew we were coming they we ready for us. Aaron was super knowledgeable and professional pre and post sale. Aaron went through a detailed process to explain the cars features and help configure to personalized settings. More

Perfection in Car Sales, aka Matt Emery I was fortunate enough to have had Matt to help me buy a car. Yes, they all say "Can I help you?", but when it comes down to it, you know they want t I was fortunate enough to have had Matt to help me buy a car. Yes, they all say "Can I help you?", but when it comes down to it, you know they want to help themselves first and foremost. You might want an entry level model, but they make you feel like you're cheap or somehow dumb to make *that* choice. Not Matt. I hope the sale was good business for the dealership as well, but for the most part, he certainly made me feel like he was working for me, the customer. I was not upsold. I was not talked into this or that. (Ok, I don't actually like the wheel and door rim guard plastic strips, I think they look cheesy, but Matt didn't make that decision. Perhaps I could have asked if they could be removed...) I was shown exactly what I wanted to see. When I wanted to know the key differences between things, Matt told me about them without any judgemental adjectives or tone of voice. I support a family of 5 and worried about the expense, and wanted to talk through tons of details, some only tangentially related to the car. Matt was a smart and helpful listener. All decisions felt truly up to me. Matt replied to every email and phone call right away. Heck, he even helped me figure out how to get my Mazda repaired. If I wanted to buy a Subaru, I'd probably ask him where to go. Good guy, great salesman, an asset to the dealership and to the customer. I truly recommend this dealership because of my interaction with Matt. PS - I am a woman, and this is my third new car and 5th vehicle purchase. I am used to salespeople trying to bully women in this business, even if we tend to make most car buying decisions...and that thought just never crossed my mind throughout my purchase experience. If you are a woman, talk to Matt Emery. More

Ira - a no pressure sales guy with tons of info for buyer ! I enjoyed how Ira helped us a get a Honda Civic and was able to answer and educate us on what we were asking and removed all our doubts on what car we I enjoyed how Ira helped us a get a Honda Civic and was able to answer and educate us on what we were asking and removed all our doubts on what car we needed. I would not hesitate to tell friends of mine that if they need a car at Honda - just ask for Ira. Nice experience working with him. More

Great experience buying used car for first time We had already bought 2 new vehicles from Herson's in the past, so when it was time to get our daughter a more reliable car since she's getting ready We had already bought 2 new vehicles from Herson's in the past, so when it was time to get our daughter a more reliable car since she's getting ready to head off to college in the fall, we went to Herson's first. Oleg greeted us in only a couple of minutes after we arrived and started looking. We explained to him that we'd like to test drive a Civic and he grabbed the keys to one we were looking at and off we went. After that, we looked around at a few of the other available Civics on the lot, and then talked to the sales manager, Kevin, who took us around the property to look at some of the other cars that had just come in. We came back a couple of days later, and a Civic that had just come in was ready to test drive. Again, off we went, and after reaching a good deal in our price range, about 90 minutes later we were signing the paperwork with the finance manager, Chris (who was also great to work with). A couple of days after that, we brought our daughter's old car in to see if Kevin would be interested in taking it to resell, and he gave us the price we were looking for, reworked our original deal so that it came in as a trade-in on the deal and saved us about a hundred bucks in taxes--sweet!! All-in-all, we've never had any complaints about our experiences with Herson's, and this most recent experience has ensured that we will continue to come back anytime we need a vehicle. More

Aaron Phillips is the best dealer I met for the last 10 year Great job! Aaron Phillips is the best dealer I met for the last 10 years! I have enjoyed to work with Aaron today April 13th. I just was going to l Great job! Aaron Phillips is the best dealer I met for the last 10 years! I have enjoyed to work with Aaron today April 13th. I just was going to look at a new car, not to buy today, but because of Aaron I finally bought a new Honda Pilot touring! Thank you Aaron Greg More

Much Appreciated Service Enjoy working with Rose Byrd who is always very responsive, knowledgeable and great with detail. Knew that I was frustrated with repeat trips to solv Enjoy working with Rose Byrd who is always very responsive, knowledgeable and great with detail. Knew that I was frustrated with repeat trips to solve noise problem and took the extra step to resolve issue with service dept. Much appreciated........ More

Over All good experience. Had great time with sales but unpleasant time with finance person. Despite having very high credit score the rate of finance was also very high. We we Had great time with sales but unpleasant time with finance person. Despite having very high credit score the rate of finance was also very high. We were told that this was fixed rate to finance Honda Fit. My colleague also got fit same day and I was later told that despite of not good score got it financed at a much lower rate. I was shocked to hear that. In the meantime I arranged unsecured loan from my bank at a very lower APR and called Honda Finance for payoff. I was told that as details were not yet available, I will have to wait for the time till first payment becomes due. However I was also told that Dealer will be able to help me with this. Went to the Dealer and confronted the finance person about the rate he mentioned was the fixed rate for everyone financing honda fit and despite my colleague having not good score got it on very low rate than me. He was being rude and told me that he does not lie and rate can differ from person to person. As he was being rude I asked him to help me with the pay off loan. I was told the same thing to wait for first payment. Even though I had good experience with sales team but had a very bitter experience with finance person. More

Aaron Phillips Must Be writing his own reviews! We test drove a We met with Aaron and he knew nothing about the Pilot we drove. He was a nice guy, very personable, but didn't have a clue when it ca We test drove a We met with Aaron and he knew nothing about the Pilot we drove. He was a nice guy, very personable, but didn't have a clue when it came to product knowledge. His manager, Justin, was a true slickster! He thought he was clever by switching the MRSP to make it seem like he was giving us a "deal!" He said changing the MRSP was insignificant to the invoice price EXCEPT it added another $900 to the car he was trying to sell us! What he did was dishonest and when I brought it to his attention he walked away from my brother and me. You come to your own conclusions, and chance are they wot print this review, but Justin was dishonest, Aaron knew nothing and the GM never returned my phone call. More