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Herson's Honda
Rockville, MD
1,881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,881 Reviews of Herson's Honda
February 19, 2017
Great service! Omar was friendly, professional & quickly followed through on getting my front headlight replaced quickly! The work was completed ahead of schedule an Omar was friendly, professional & quickly followed through on getting my front headlight replaced quickly! The work was completed ahead of schedule and Omar was great. Highly recommend! More
by jjones6017
Employees Worked With
Omar Guevara
February 19, 2017
Knowledgeable staff and great service Great overall experience. We got the vehicle we wanted and were in and out relatively quick. The rep explained the warranty options in detail in an e Great overall experience. We got the vehicle we wanted and were in and out relatively quick. The rep explained the warranty options in detail in an easy to understand manner. The dealership has a great manager who is customer focused. More
by Sunsun
Employees Worked With
Rahiem Dorsey
February 18, 2017
Herson's Honda goes above and beyond! From the moment we bought our Honda Odyssey @ Herson's Honda they have provided excellent customer care. Omar in their service department was extremel From the moment we bought our Honda Odyssey @ Herson's Honda they have provided excellent customer care. Omar in their service department was extremely helpful. More
by Bryan Rivera
Employees Worked With
Omar Guevara
February 18, 2017
Great experience We visited other dealerships, and left them feeling like we were being cheated, or misled. Our experience at Hersons was the exact opposite. The man We visited other dealerships, and left them feeling like we were being cheated, or misled. Our experience at Hersons was the exact opposite. The manager, and sales associate, Rahiem Dorsey, that we worked with, made us feel like they were honest and forthright. We got a great deal, and were treated like valuable customers. More
by Mizself
Employees Worked With
Rahiem Dorsey
February 17, 2017
Quick considering the work needed be done Tosca Leon was my service advisor. I brought my car in for an oil and filter change. Further examination revealed several other issues that needed att Tosca Leon was my service advisor. I brought my car in for an oil and filter change. Further examination revealed several other issues that needed attention. Tosca kept me fully informed. More
by meiringen
Employees Worked With
Tosca Leon
February 17, 2017
will not use again I should give them zero star if there is one. I have had my car for engine oil change there. There are two times we found oil leak after oil change, I I should give them zero star if there is one. I have had my car for engine oil change there. There are two times we found oil leak after oil change, I have to drive my car back each time to get it fixed. then the 3rd time, they forgot to reset maintenance indicator (which they said they did in the work sheet) , I was asked to go back again to complete their job. that means I have to make 6 trips for 3 oil change. I can not understand why oil change is such a difficult job for a car dealer. Manager Matt is not helpful. Of course it is so easy for them just ask customer go back to fix their problem, it may take them less than one minute to do it, but do they respect customer's time? I work full time with 3 kids, I just do not have time visit their store 2 times every time for just 1 oil change. Tired of it! why they can not be responsible for their job? I do not expect the best, I just expect they will do what they supposed to do, make a complete job each time, every time. will NOT use again for sure! More
by Dong
Employees Worked With
Jesse Segovia
February 17, 2017
Great Service The service I needed was handled quickly and professionally, with no surprises. Rose kept me informed about every step of the process. The timelines The service I needed was handled quickly and professionally, with no surprises. Rose kept me informed about every step of the process. The timeliness was much appreciated. More
by T Chesnutt
Employees Worked With
Rose Byrd
February 17, 2017
Hard work does pay off. Tosca was very professional and courteous, she made sure the job got done and accurate. I would highly recommend Tosca for a Supervisor position. Will Tosca was very professional and courteous, she made sure the job got done and accurate. I would highly recommend Tosca for a Supervisor position. William Monroe More
by BlackThunderr
Employees Worked With
Tosca Leon
February 15, 2017
Service department is very efficient!! My appointment was my 2016 CRV (16-053 cvt software update) and I waited at the waiting room. Rose Byrd and her staff got me checked in and had my car My appointment was my 2016 CRV (16-053 cvt software update) and I waited at the waiting room. Rose Byrd and her staff got me checked in and had my car ready before the time it was expected. Beisde the software update, they also ran a completed checkup on my car and make sure it was running in good condition. The service experience was very smooth and efficient. Very satisfied with the whole experience. More
by amoeba
Employees Worked With
Rose Byrd
February 14, 2017
Mike Parker was very helpful On my way home from visiting a friend I rode over a branch and could not dislodge it, So I stopped at Herson's. I was helped by Mike. He was friendly On my way home from visiting a friend I rode over a branch and could not dislodge it, So I stopped at Herson's. I was helped by Mike. He was friendly and professional and was able to fix my problem. I really appreciated his service. thanks. More
by happy customer
Employees Worked With
Michael Parker
