
Herson's Kia
Rockville, MD
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I had a fantastic experience at Herson’s Kia. From the moment I walked in, the staff were incredibly friendly, welcoming, and accommodating. They took the time to understand what I was looking fo From the moment I walked in, the staff were incredibly friendly, welcoming, and accommodating. They took the time to understand what I was looking for and made the entire car-buying process feel smooth and stress-free. What stood out most was their patience and transparency — I never felt pressured, and all my questions were answered thoroughly. They went above and beyond to ensure I was comfortable with my decision and confident in my purchase. Buying a car can be overwhelming, but thanks to the exceptional team at Herson’s Kia, it turned out to be an enjoyable and positive experience. I highly recommend them to anyone looking for a supportive and professional dealership. More
The service staff is always professional and courteous. The waiting area was clean. However, the wait time for my car was longer than expected. I wish they had a free water dispenser because not everyone d The waiting area was clean. However, the wait time for my car was longer than expected. I wish they had a free water dispenser because not everyone drinks coffee. More
Everything was done well - I just have one minor things to mention. When I made the appointment I described the problem and indicated that I would wait. When I arrived I was told that the servicing wou to mention. When I made the appointment I described the problem and indicated that I would wait. When I arrived I was told that the servicing would take 4 or 5 hours. The time itself did isn’t bother me - in just wish I had known before hand so I could have planned accordingly. Also - it’s this (CarPlay doesn’t work with newer iPhone pmcords) seems to be a problem with all the 23 Kia’s- it would be a good idea if this was disclosed to all purchasers so they could resolve the issue quickly by to emselbes. Prob something that Kia should have done - rather than the dealer. But something to consider as a customer relation matter. Thanks. More
I recently had a great experience leasing a vehicle at Herson’s Kia. We were able to check out the car, negotiate the deal, sign the paper work and drive away with the car with in 3 hours. Matthew Hunte Herson’s Kia. We were able to check out the car, negotiate the deal, sign the paper work and drive away with the car with in 3 hours. Matthew Hunter from sales department was very helpful all along with the process. He was easy to talk and very knowledgeable about the car and the paperwork. Ethel Powell from finance department was super helpful in wrapping up the paper work and explaining the finances. Highly recommend this dealership for your purchase or a lease. More