Herson's Kia

My experience here was nothing short of amazing! Diego was very attentive and responsive.. I could go on and on, but if you visit this location, it’s a MUST you ask for Diego. So happy he’s located Diego was very attentive and responsive.. I could go on and on, but if you visit this location, it’s a MUST you ask for Diego. So happy he’s located near the door so we didn’t have to look any further. Now Ms. Ethel simply added the icing to the cake!!! She made the car buying experience like no other. The conversation and laughs were limitless. If I did not live so far I would spend a day with Ethel and Diego for the heck of it. Neither of them pressed us to purchase our vehicle but instead just made the process as simple as possible… Might I add; we didn’t spend excessive hours at the dealership like other places we’ve purchased vehicle from in the past. I would HIGHLY RECOMMEND this location and both Diego and Ethel! More

Fastest car buy I’ve ever experienced in life. Test drove vehicle and was walking out with new car hour n half later. Test drove vehicle and was walking out with new car hour n half later. More

Grandmother had a bunch of issues with a car she bought. They made sure all the issues were taken care of and helped her trade for a newer car keep the payments as close as possible. They made sure all the issues were taken care of and helped her trade for a newer car keep the payments as close as possible. More

Be aware. Herson’s charges $5000 OVER MSRP for the privilege of buying a KIA from them! I was so excited when I was told twice that they were no longer applyi Herson’s charges $5000 OVER MSRP for the privilege of buying a KIA from them! I was so excited when I was told twice that they were no longer applying this charge. Then when I went to put down a deposit OOPS. They still wanted the $5K. Very disappointed. This harkens back to the old days of unethical care sales tactics. Be careful. These folks seem sincere but their word is not their bond! Unhappy potential Buyer. More

Edgar understands what an individual wants and will not try to sell you anything extra for a quick buck. The whole dealership was very welcoming to my over excited puppy even when start barking everyone’s try to sell you anything extra for a quick buck. The whole dealership was very welcoming to my over excited puppy even when start barking everyone’s ears off More

They have added dealer mark-ups 15k, not 1. 5. Total cost of EV6 is more expensive than Tesla model Y and BMW I4. And dealers are very not friendly. I do not go any Herson's places again. 5. Total cost of EV6 is more expensive than Tesla model Y and BMW I4. And dealers are very not friendly. I do not go any Herson's places again. More

I scheduled an appointment on Saturday, September 4 at 1 pm to see and test a Hyunday Santa Fe 2017. I arrived 30 minutes earlier to find the car was being tested by a walk-in customer. I waited for about 1 pm to see and test a Hyunday Santa Fe 2017. I arrived 30 minutes earlier to find the car was being tested by a walk-in customer. I waited for about 10 minutes and as soon as the other customer finished testing the car the salesperson gave us the key to test it. It took us 10 -15 minutes driving around and as soon as arrived back at the dealership the other salesperson informed that the car was sold! I was surprised and said I had made an appointment and drove from Virginia for 1 hour to see this specific car! The manager came out and said "I'm sorry! I hope this will not happen to other people and that's why I want to put out this review. I was disappointed by the way I was treated. To me this was unproffesional cbad ustomer service! More

Terrible service and rude director!!! we did the Terrible service and rude director!!! we did the maintenance of our car in this dealer recently and spent more than $800. After one day of maintenan Terrible service and rude director!!! we did the maintenance of our car in this dealer recently and spent more than $800. After one day of maintenance, we found the tire pressure of all tires were much higher than normal value. Thank god we found it! It was very very dangerous so we had to back to the dealer for fixing it. They didn't explain anything about this and we didn't complain. BUT the nightmare didn't stop. The washer fluid alarm keeps warning for "low level". When we finished the maintenance, we were told that all the fluid were filled well so it should not have this problem. We had to visit the dealer the third time and was told there was a leaking. They changed a motor for the leaking and we were charged for this service. When we showed our extended warranty plan, the director became very rude. He said we spent 10 minutes talking about our warranty, if we don't want the service, he will take the motor from the car and we go away. We cannot imagine that. We didn't complain and asked about why after maintenance there were so many problems. We even didn't ask for a compensate for the bad maintenance service and our time. We just spent 10 minutes talking with them about our extended warranty. How could he treat us like this?!! is this Herson's Kia customer service? This is ridiculous! We won't recommend anyone for the service in this dealer!!! Don't waste your time and money on this dealer!!! More

I had a great experience buying my first car. Friendly people and they try and give you the best deals. Would recommend this dealership to anyone. people and they try and give you the best deals. Would recommend this dealership to anyone. More

It was our very first time to buy directly from a dealership, and though we knew next to nothing about getting a good deal, but all thanks to Mr Diop and Isaac Ulate, two great salesmen, with excell dealership, and though we knew next to nothing about getting a good deal, but all thanks to Mr Diop and Isaac Ulate, two great salesmen, with excellent customer service and great knowledge of the product offer of Hersons and Kia auto group. In general, every one who was involved in the process like Danny Gonzalez the finance guy, and Mr Kevin the Boss I supposed was so nice and friendly. However both Mr Diop and Mr Isaac Ulate deserves a big praise, they are such an asset to the company, they helped us to get a great deal and made our day a saving grace. We feel the more comfortable as everyone of our family, friends and colleagues continue to admire and testify that our Honda civic Ex-l 2019 version looks great and a great deal at its cost. We recommend and will keep recommending Hersons Kia auto group to everyone looking for great deals in the auto dealerships. More