Herson's Kia

I can't trust this dealership with truth and transparency. My last two experiences with Hersons kia has left me thinking I need to find a different dealership. I had my first paid service after transparency. My last two experiences with Hersons kia has left me thinking I need to find a different dealership. I had my first paid service after my first two years complimentary service. I was told I was in the yellow for my filter change, and I could do it on the next service. I went 1 week and a few days later for recall update I was told my filter needed changing. The next service would have come up way longer then a week and a few days , so why did they not change it then.That got me thinking that in my two years before what did they lie about doing and it wasn't done I paid $238 for what. A little oil change check my tires and some other stuff they probably claim to do which they didn't. The recall update took 3hrs of my time for kia's recall issue which as nothing to do with me but their failures to do things right the first time kia'a mistakes, so I ask for a complimentary wash and vacuum which was promised. When I got my viechle back I was told it was washed and vacuum it was also on my overview reciept paper of what was done to the viechle wash, and vacuum was on the paper receipt.My Telluride was in the same condition I gave it to them it was only wet on the outside. No proper wash was done, vacuum what vacuum? and yet that was told to me and it was on receipt paper. I cannot trust Hersons kia to do anything they say they have done. If you lie about little things it's hard for me to trust them on big things. More

Brian is wonderful with handling our car service when we take it in. He makes sure our car is washed and it's clean when we get it. Thank you Brian and the whole service team. take it in. He makes sure our car is washed and it's clean when we get it. Thank you Brian and the whole service team. More

Could not be happier with the two who handled this! ! It was a smooth operation! ! It was a smooth operation! More

It was a pleasant experience. My car was in the shop very quickly and the service was done just as quickly. Waiting lounge was comfortable and coffee was good. Overall excellent e My car was in the shop very quickly and the service was done just as quickly. Waiting lounge was comfortable and coffee was good. Overall excellent experience. More

Excellent service and strong customer experience as usual. Arturo took care of me. Thank you! usual. Arturo took care of me. Thank you! More

Everyone was very helpful and patient while I decide what my next move will be with purchasing a car. Thank you Herson team. my next move will be with purchasing a car. Thank you Herson team. More

Great shopping experience overall! Our salesperson, Matt Hunter, was truly dedicated and patient, taking a lot of time to show us several vehicles and answer all of our questions. High Our salesperson, Matt Hunter, was truly dedicated and patient, taking a lot of time to show us several vehicles and answer all of our questions. Highly recommended! More

Matt was excellent in helping us find the car that worked best. Very friendly and knowledgeable - it was a great experience all around best. Very friendly and knowledgeable - it was a great experience all around More

Isaac spent extensive time with our family reviewing several models and trims. He was kind, respectful and considerate - never pushy, always eager to answer questions and problem solve. When Jazz joined several models and trims. He was kind, respectful and considerate - never pushy, always eager to answer questions and problem solve. When Jazz joined the conversation for finance, he took his time and continued to problem solve until we were able to reach a deal that worked for our family. Both were a pleasure to work with and we will definitely bring our family back to Herson’s Kia! More

Keith and Jazz were very helpful. Everything felt so smooth. I’m super satisfied with my visit at this location! Everything felt so smooth. I’m super satisfied with my visit at this location! More