Herson's Kia
Rockville, MD
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Brian was great to work with. Explained everything to me in layman's terms which was greatly appreciated because I am most definitely NOT a car guru! Explained everything to me in layman's terms which was greatly appreciated because I am most definitely NOT a car guru! More
This was just a check up on my EV car. I did ask to have them look at my trunk and they really didn’t figure it out. Also, when I got home, I could not open up the car with my hands. I had I did ask to have them look at my trunk and they really didn’t figure it out. Also, when I got home, I could not open up the car with my hands. I had to use my key. So I don’t know what happened. More
I left my car for a minor door ping. Thought it was going to be done by Herson's Honda but apparently it was done by Herson's Kia. AWESOME JOB! Thank you so much. Thought it was going to be done by Herson's Honda but apparently it was done by Herson's Kia. AWESOME JOB! Thank you so much. More
Every member of the Herson’s Kia staff with whom we worked made our buying experience an absolute pleasure. We felt understood, valued and assisted in every way. Our questions and even concerns were ta worked made our buying experience an absolute pleasure. We felt understood, valued and assisted in every way. Our questions and even concerns were taken seriously and fully addressed to our satisfaction. We didn’t just get answers, we got insightful information and solutions. They earned our loyalty when bought a sedan in 2023; we returned in 2024 and bought a PHEV SUV. We highly recommend Kia’s great vehicles, and we highly recommend Herson’s Kia as a standout place to get exceptional service from wonderful people. More
When Herson's service completed the recall work, the backup camera and radio unit was broken, to which they admitted no fault. No apology, just that it would be very expensive to replace. Also, this rev backup camera and radio unit was broken, to which they admitted no fault. No apology, just that it would be very expensive to replace. Also, this review form made me rate sales and management folks I did not work with. Bad design. More
Great service! Very friendly staff! I was greeted immediately and was informed that there was an additional recall service that needed to be done. I was told tha Very friendly staff! I was greeted immediately and was informed that there was an additional recall service that needed to be done. I was told that it would be between 1.5 to 2 hours. I waited and was pleasantly surprised when the service was done with the 1.5 time frame. Would highly recommend Herson's Kia. More
I had a great experience at Hersons Kia. The team that helped me took time to walk me through all of the features of the car, and worked with me within my budget. I’d highly recommend! The team that helped me took time to walk me through all of the features of the car, and worked with me within my budget. I’d highly recommend! More

