Herson's Kia
Rockville, MD
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Dropped my car off. Dealership called me an Uber to take me home and bring me back. All went so smoothly. Was in for a recall and oil change. Representative was very nic Dealership called me an Uber to take me home and bring me back. All went so smoothly. Was in for a recall and oil change. Representative was very nice and professional. More
Herson Kia is always a great experience. This time around, however, the time originally communicated to me was not the correct time it would take for my car to be done. On top of that my car This time around, however, the time originally communicated to me was not the correct time it would take for my car to be done. On top of that my car was an overnight fix, which caused me to need a rental. I was told that I would have to rent a car with my own money and I would be reimbursed. I have yet to be reimbursed for the rental. Pretty inconvenient. This is not a usual situation for Herson's so I extended grace but it still was frustrating. More
Brian is a great customer service rep. He's very knowledgeable and keeps you in the loop. The service was done right and with attention to detail. He's very knowledgeable and keeps you in the loop. The service was done right and with attention to detail. More
The best dealership around- hands down. Everything from the sales guy selling me the car who was a wealth of knowledge on the car (thanks Isaac!), to the team in financing. I have only good Everything from the sales guy selling me the car who was a wealth of knowledge on the car (thanks Isaac!), to the team in financing. I have only good things to say. Long time Honda customer chooses Kia! Really happy! More
The dealership was great to work with to purchase my 2025 KIA Sportage Plug-In. I had done significant research and used the True Car site to obtain a referral and quotes for comparison. Joshua and the Team KIA Sportage Plug-In. I had done significant research and used the True Car site to obtain a referral and quotes for comparison. Joshua and the Team were good to work with. I have a tendency to ask more than what I would consider an average number of questions and all were answered to my satisfaction. There was minimal pressure to immediately finish a deal a I was very happy with my experience. More

