
Herson's Kia
Rockville, MD
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I brought my car in for a service that was to take about an hour and a half, but ended up being over three hours long. It might have been even longer if I didn't ask "how much longer you think?", while I wa an hour and a half, but ended up being over three hours long. It might have been even longer if I didn't ask "how much longer you think?", while I was waiting. The pricing was way more than what I was originally told as well... More
Arturo was excellent, very welcoming and kept me updated. My service took much less time than anticipated. During my short stay, I enjoyed excellent coffee and free wifi! Many thanks to Arturo and Herson' My service took much less time than anticipated. During my short stay, I enjoyed excellent coffee and free wifi! Many thanks to Arturo and Herson's Kia. You make me proud to own a Kia! More
My second time there. First time since I bought a new Kia there. It was there for a 7,500 mile check up- standard stuff. The experience was very disappointing. I had an First time since I bought a new Kia there. It was there for a 7,500 mile check up- standard stuff. The experience was very disappointing. I had an appointment. I dropped off the car at 9:10 am. I was told it would be ready before 12 noon. 11:15 am, I came back to the service desk to check back and see the status. I was told: “still working on it”, it will be ready by 1pm. I looked inside the service bay but did not see my car in there. 11:30 am, I walked outside and saw my car was still parked in the lot, and locked. 11:40 am, I see in my Kia app that the car has now moved, the doors are now unlocked, front windows and hood open, so it finally went into the shop. 12:39 I received a call that the service is complete. OK, not the end of the world that I was originally told it would be ready by 12 noon and instead it was finished before 1 pm. BUT, I think I was not told the truth re "still working on it". I think the car was not pulled into the service bay until 11:40 and it was finished an hour later. TRUST is important and this shook my trust int he service department. And the reason I came to Herson and bought my Kia there was that I had a bad service experience at King Kia, where I had bought my previous Kia. More
Damon Norris did a fantastic job. I leased a 2024 KIA EV6 long range AWD. The dealership went out of its way to make the deal happen and helped me get into an all-electric vehicle tha I leased a 2024 KIA EV6 long range AWD. The dealership went out of its way to make the deal happen and helped me get into an all-electric vehicle that better suits my needs. Thanks! More