Hertrich Ford of Elkton

Buying a car was not my favorite task- but they made it easy to do. Helpful and friendly. easy to do. Helpful and friendly. More

Estoy muy satisfecho con el servicio que me a brindado LAURA RIBERA muy amable y servicial y además habla español y te atiende muy bien LAURA RIBERA muy amable y servicial y además habla español y te atiende muy bien More

The Service I received at Hertrich Ford of Elkton was spot on from the appointment to pick up. The team took great care of my vehicle, and my concerns with it, the entire experience was excellent and loo spot on from the appointment to pick up. The team took great care of my vehicle, and my concerns with it, the entire experience was excellent and look forward to my next visit. More

They were able to get our plow truck in and repaired quickly. Thanks for the speedy repair! quickly. Thanks for the speedy repair! More

Destiny is always very kind and helpful. Whatever you need she will figure out how to get it done for you. Whatever you need she will figure out how to get it done for you. More

Laura was friendly, polite, and professional. She helped me explore the different options offered on the f150 so I could better select a trim. She did not make the process uncomfortable or overly She helped me explore the different options offered on the f150 so I could better select a trim. She did not make the process uncomfortable or overly pressured. More

Hertrich Ford of Elkton gets the 5 star review from me because of the way Tara Keys runs the Service Department. She models all the right customer focus behaviors for her front desk people and continuing because of the way Tara Keys runs the Service Department. She models all the right customer focus behaviors for her front desk people and continuing into the mechanics area. I came to Hertrich Ford for service because of the way Tara has handled my cars since I purchased my 2010 Fusion Hybrid, then my 2017 Cmax Hybrid, and now my Ford Escape Platinum Hybrid. She is knowledgeable on all things mechanical about my hybrid and guides me in the appropriate maintenance and servicing. My family members bring their vehicles because of Tara's attention to detail and customer service. I wrote a letter to Mr. Hertrich explaining my appreciation for Tara but did not receive a response. As owner, I would recommend he use feedback from customers as a means to assess the success of his business. It's apparent that the service department keeps the dealership successful and recognizing your service department for outstanding performance in their jobs is a must too. I have mentioned to Tara, I will follow her should she leave for a better opportunity, no matter how far. Having a reliable service department that gives you 100% Satisfaction is rare these days, hence my dedication to following Tara, because wherever she goes, that service center will be outstanding! More

The service at Hertrich Ford of Elkton is always outstanding and it is for one reason - Tara Keys! I have followed her everywhere she has ever gone. Due to my work schedule, I pretty much always ca outstanding and it is for one reason - Tara Keys! I have followed her everywhere she has ever gone. Due to my work schedule, I pretty much always calling at the last minute for an appointment and she always gets me scheduled at my convenience! I simply cannot say enough about her andthe entire service team. More

There is no better service manager or dealership! I’ve always been treated excellent! Dealership personnel are always pleasant when making appointments or interacting with them at the dealership. I’v I’ve always been treated excellent! Dealership personnel are always pleasant when making appointments or interacting with them at the dealership. I’ve never had a problem. As for Tara, she is one of the main reasons I come to Hertrich! She is so knowledgeable about the Ford products and especially my F 250. Whether I had questions, concerns or just curious about something, she knows the answer, and if she doesn’t, she researches and gets back to me. She doesn’t disregard you or your questions or concerns. I feel very comfortable coming to Hertrich and have always been treated fair. Due to Tara and the service department, this will be the first dealer I consult in the future for my next new F250. Tara credit to her position!! More

Tara did a great job. She answered all of our questions thoroughly and was extremely helpful She answered all of our questions thoroughly and was extremely helpful More