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Hertrich of New Castle Acura Hyundai

New Castle, DE

4.4
307 Reviews

120 South DuPont Highway

New Castle, DE

19720

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Showing 307 reviews

April 15, 2013

Worst experience ever. After having my car totalled I went to this dealership considering a purchase of a Genesis. The salesman was so rude it was hard to phantom that he actually sold cars for a living. More

by Janelle62
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Tom
April 11, 2013

I had my vehicle 05 Acura MDX service with Hetrich Acura. I noticed that the LED indicator on switch that turns ON fog light is not working after the service. I had showed the same to the service manager whe More

by veer253
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Don't know his name
January 24, 2013

I would not recommend this dealership to anyone. If I knew the proper authority to contact, I would. These people seem to a lot of SHIGHTERS. I went in to purchase a 2012 Hyundai Sonata and they jam a 20 More

by mrt33dy41
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mr. Dominic and Mr. Rameriz
February 11, 2012

Came through the Internet Dept, spoke with Joe Torres Internet Manager. Right from the start, he listened to my concerns offering a Very Competative Number. After setting up an appointment he had the MDX More

by JAT13
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe Torres
December 22, 2011

Hertrich bought this dealership, they refuse to honor the free oil changes that I paid for with my Acura. Does not matter if you have proof. They say it is not their policy to honor any promises made by the More

by aajarvis
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
TooAngry tonotice
November 27, 2011

This is the Worst Acura Dealearship i have ever seen. I would not recommend anyone to buy/service your car in this show room. I had very bad experience in this showroom with the sales persron and the mana More

by jhr377
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dont remember - sales Person/Sales Manager
May 08, 2011

The Acura MDX was our first choice in a new crossover. We were willing to order a vehicle and wait for delivery, in order to get PRECISELY what we wanted -- this was very important to us, and we were very More

by capwm
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
don't remember names
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