Hertrich of Pocomoke Ford Chrysler Dodge Jeep Ram

Reliability and Good Service! The Service Department and Management at Hertrich of Pocomoke is definitely 5 STARS! They exemplify the definition of professionalism, kindness with a The Service Department and Management at Hertrich of Pocomoke is definitely 5 STARS! They exemplify the definition of professionalism, kindness with attention to detail and customer service. I had to have extended warranty work done on my Jeep and began my journey where I purchased the vehicle and 4 dealers later, Hertrich of Pocomoke inherited my Jeep and I, and I couldn't be more grateful. They were responsive, followed through on their word, kept in communication with me, showed respect and fixed my Jeep! Thank you so very much for reminding me of a time where the customer was valued - you have given me some hope that there are still dealerships and service departments that care about their customers. You may be over an hour away, but the drive is well worth the reliability and dedication you show to your customers. Thanks to all of you! More

Great service department It was the most pleasant service experience I ever received. Everyone is so nice and thorough. Super clean. Great waiting area. Awesome. I will d It was the most pleasant service experience I ever received. Everyone is so nice and thorough. Super clean. Great waiting area. Awesome. I will definitely return. More

Liars I do not recommend this dealership for service to your vehicles. Did not have a good experience with the employees. Work was not done correctly. I do not recommend this dealership for service to your vehicles. Did not have a good experience with the employees. Work was not done correctly. More

Wonderful and Helpfull The service that I received was amazing the gentlemen that helped me was very knowledgeable of what I wanted and needed I am so grateful that he was h The service that I received was amazing the gentlemen that helped me was very knowledgeable of what I wanted and needed I am so grateful that he was here to help me. I'm happy with the vehicle and service thanks Bob, Lance and Mike I really appreciate your help and all that you do thanks. if I need another vehicle I know where to go. More

Awesome Sauce! Pleasant and very knowledgeable staff, quick financing, clean vehicle and full tank. Sales person Dallas Rogers is a gem to the company and I will de Pleasant and very knowledgeable staff, quick financing, clean vehicle and full tank. Sales person Dallas Rogers is a gem to the company and I will definitely recommend to family and friends. More

Lies, Uncertified Cars, and Recalls. Fraud, lies, scammers. Buyers beware. Bought a 2013 Fusion from these con artists, less than 30 days sync stops working, no audio, warnings nothing. 1 Fraud, lies, scammers. Buyers beware. Bought a 2013 Fusion from these con artists, less than 30 days sync stops working, no audio, warnings nothing. 1cent fake smile salesmen that pawned the defective junker, Bob, looked at it for about 1 minute then claims it'd be at least 150$ just to diagnose, when I asked if there's any known issues or recalls on sync the liar vehemently denied it. Few seconds of google: Ford sync no audio, massive hits and 12M02 recall/ext. Ford issued all dealers to diagnose fix and if need be completely replace the sync at no cost to the customer. Took a week of frustration and arguing with rude ignorant staff (that couldn't smile or be your better friend while trying to hawk defective junk) Ford HQ "update takes 30 minutes, tell them contact us if needed, all costs are covered" 2 days later the fraudulent scammers still never updated sync, went joyriding in the clunker claiming they were testing sync, total lie. Then committed fraud trying to charge me knowing Ford was compensating them. Had enough of Bob, Dana, and the rest of these criminals, turned my tags in, cancelled insurance, they can keep their defective non certified abused junk. Can't take the migraines and stress these pathetic excuse for dealers have caused me. Save yourself shop anywhere but a hertrich. I would not send someone I hated to that hellhole. More

Excellent Customer Service Hertrich Ford of Pocomoke (MD) has been an asset to our family when purchasing vehicles. Every time we enter the dealership multiple personnel members Hertrich Ford of Pocomoke (MD) has been an asset to our family when purchasing vehicles. Every time we enter the dealership multiple personnel members greet us and ask how we are doing before speaking about any vehicles. Their ability and willingness to get to know their patrons is second to none. If I never have to go to another dealership for an automobile purchase, it is because of the overly positive experience I receive each time I have purchased from Hertrich Ford. I would continue to highly recommend to purchase an automobile at Hertrich Ford to family and friends. In addition, my salesperson -- Bob Schmitz -- continues to be a topnotch individual who cares for his patrons beyond the sale of the car. During routine maintenance, I get the same top quality service and prices. Brian Salisbury, MD More

Great interaction The dealership had the vehicle I was looking for with all the requested options. Jim (the salesman) had all the answers to my questions and was very h The dealership had the vehicle I was looking for with all the requested options. Jim (the salesman) had all the answers to my questions and was very helpful throughout the process. The price was hard to beat and they worked with me to get me to the price range I was looking for. More

THE BEST THE BEST THE BEST They helped me and saved me money, and they were friendly and great and I love them. Thanks to the best dealer in the whole world. They helped me and saved me money, and they were friendly and great and I love them. Thanks to the best dealer in the whole world. More

It was the absolute best car buying experience ever Only place to buy a car, THEY ARE THE BEST, THE NICEST AND THE EASIEST dealership to work with ever!!!!!!!!!!!!!!!!!!!!!! It was like having a relati Only place to buy a car, THEY ARE THE BEST, THE NICEST AND THE EASIEST dealership to work with ever!!!!!!!!!!!!!!!!!!!!!! It was like having a relative in the car business. More