Hesser Toyota

Horrific- women beware We are new to the area and brought our Sequoia in for some work. We were quoted $800 to repair a wheel bearing. I would have naively payed that outrag We are new to the area and brought our Sequoia in for some work. We were quoted $800 to repair a wheel bearing. I would have naively payed that outrageous fee had my husband not raised a red flag alerting me that it was way too much. We called our old Toyota Dealer and asked them to check that quote. They said Hesser was high by 100 percent. At this point Hesser still had our vehicle in their possession. As a favor to us, the technician at Continental Toyota called Hesser on our behalf to alert them that the quote was grossly incorrect. Hesser's service writer admitted that the quote really should have been $422. Are they completely incompetent or are they trying to take advantage of people who don't know any better? This was the first red flag. After they completed the repair and we paid the new lower amount, we continued to have problems so we drove the vehicle 2 hours south back to Continental Toyota who told us that Hesser tore the grease fitting boot while doing the repair and that the air box was completely disassembled and left apart. This is a serious mistake which left no grease in the bearing. We are having Hesser's mistakes repaired at Continental Toyota in Hodgkins, IL at our expense and are paying for a rental car on top of it. Hesser is refusing to reimburse us or Continental Motors for the repairs and has even suggested that Continental Toyota sabotaged their work! . What they want us to do is drive the vehicle 3 hours north with no grease for them to get a 2nd chance at repairing it. To drive this vehicle would not only endanger us, the passengers, but would also create further damage to the vehicle. When my husband questioned the insanity of this suggestion Mr. Hesser agreed to flat bed our truck the 3 hour distance and said that to assure us that they did the work correctly the 2nd time that I would have a chance to review the tech's work. Me???? I am supposed to know good work from bad? Insane!! He is more interested in winning an argument than on doing what's right which is to admit they made a mistake and reimburse us for having the repair done elsewhere. Mr. Hesser is way out of line, insulting and has zero customer service or problem solving skills. Find another dealer!!! More

Service department mis-diagnosed my Prius I drove my Prius home from Chicago without any issues. It then sat in my level driveway for three hours. After three hours, I jumped into it, and fo I drove my Prius home from Chicago without any issues. It then sat in my level driveway for three hours. After three hours, I jumped into it, and found the master warning light was lit up. I bought an OBD2 reader and received error code POA3F, which means Drive Motor A Position Sensor Error. I towed it to Hesser on a Monday morning. They spent the next 4-5 days analyzing the problem. They stated that the transmission was destroyed, and I needed to buy a new one from them for about $4,800 plus tax. Being an engineer, I knew that the transmission will not fail while the car is sitting still. But Hesser was insistent that I needed to buy a new transmission. I towed the car to an independent repair facility, and as soon as they put it onto a rack, they noticed that a wiring harness was chewed through. They quickly jumpered the broken wires, and the car worked like new! So Hesser spent 4-5 days analyzing my car, and wanted $4800 plus tax for a new transmission, when the problem was actually a faulty wiring harness. I will never use Hesser for service. They mis-diagnosed the problem, took too long to mis-diagnose the issue, and still fail to admit that they mis-diagnosed the issue. More

I worked with Jeff Hansen on the purchase of my new Toyota and had a wonderful experience. His professionalism was exceptional. I found him to be very organized and thorough through the entire process. Toyota and had a wonderful experience. His professionalism was exceptional. I found him to be very organized and thorough through the entire process. His product knowledge helped me in making my final buying decision. He contacted me via email twice, after the sale, to thank me again for allowing him to help me with my purchase as well as to ensure that I am completely satisfied. I will definitely be shopping the Hesser Toyota Store for any future vehicle purchases and referring all of my friends. More

Awesome experience again with Toyota Hesser. I leased for the past 3 yrs with them and had a great experience so when it was almost time for lease to be up I went in to Toyota Hesser again to get a newer car the past 3 yrs with them and had a great experience so when it was almost time for lease to be up I went in to Toyota Hesser again to get a newer car & worked with Matt Schoeller. I emailed/texted back and forth for a few days before I actually went in and test drove the car, a 2013 Toyota RAV4 XLE, and Matt already had my paperwork ready and all the details waiting for me since I was on a tight time schedule. I loved the car and the quick service I got as we filled out the paperwork. Matt was very detailed in explaining the car features to me and the next day came to my work in town to get the car & go have it washed/detailed and filled up with gas. Now that's wonderful service. I highly recommend asking for Matt if you need a new/used car, he is the man to work with. :) My husband and son will be going in to work with him when they need a new car this coming year. Thanks again Hesser and Matt for great customer service! :) More

The people were friendly and were happy to make sure the vehicle I purchased was correct. Overall the dealer is very good. I will refer friends or family. vehicle I purchased was correct. Overall the dealer is very good. I will refer friends or family. More

tom was great to deal with, very friendly,knowledgable, and best of all he returned my phone calls in a timely manner. I am very happy with my new tacoma truck. and best of all he returned my phone calls in a timely manner. I am very happy with my new tacoma truck. More

We went to Hesser Toyota against my family's wishes of We went to Hesser Toyota against my family's wishes of not to by a forieng card, well much to our surprise we met Tom McCabe and he turned out to be We went to Hesser Toyota against my family's wishes of not to by a forieng card, well much to our surprise we met Tom McCabe and he turned out to be helpful in helping us find the right used car a Ford Fusion It suited us perfect. Other sales men could take lessons from Tom, He was polite, understood us and went out of his way to help us. We are very happy with our car. Thank You Tom Lee and Donna Webster More

This was my second purchase of a Certified used Toyota RAV 4 from Hesser. The sales experience from selection through purchase was pleasant and very friendly. The sales person was accomodating and the f RAV 4 from Hesser. The sales experience from selection through purchase was pleasant and very friendly. The sales person was accomodating and the finance officer went out his way to ensure we recieved the best possible finance rate from Toyota. I had a good feeling about the purchase to that point. As part of our negotiation, I received a set of new tires for the RAV. Within a few days of purchase, two of the four tires exhibiterd slow leaks which had to be pumped up every other day. I contactd the dealership but my calls were not returned until I became more persistent. The dealership offered to fix the tires if I brought it in during the week, which I could not do as i live 25 miles away and work in the opposite direction from Janesville. The dealership offered to find a Saturday time to fix the tires but would have to call me back. That call never occurred. After one month of pumping up new tires, I have scheduled them to be fixed locally at my own expense. I can't with good conscience, recommed the dealership for their post sales service. This was dissappointing. More

Aside from the longer than anticipated wait for the car of our specific choice and upgrades, all the experience was very pleasant. Terry was very knowledgeable, helpful, and not pushy on selling more of th of our specific choice and upgrades, all the experience was very pleasant. Terry was very knowledgeable, helpful, and not pushy on selling more of their products(but had covered them as well). Good rapport with customers and likeable professionally. Hope their after sale service will be as good too. More

Needed to consolidate from two vehicles to one. Had a 2011 Hyundai Elantra and a 10year old toyota Tacoma. Needed a truck with more room, so although the Hyundai was really too new to trade in, the Deal 2011 Hyundai Elantra and a 10year old toyota Tacoma. Needed a truck with more room, so although the Hyundai was really too new to trade in, the Deal made by Ed Spenske and Hessers' organization was generous, and also received fair value for the Tacoma. They went out of their way to meet my particular needs, which is the reason this is my seventh Toyota purchased from them. [ They are also the Hyundai daelers in town ]. The new Toyota Tacoma extended cab is an exceptional vehicle. We love it! More