Hesser Toyota

After visiting more than 5 Toyota dealers, I drove here for over an hour to find the vehicle I needed. The price was reasonable (actually better than other places), and Jacob Roe was great to work with. I for over an hour to find the vehicle I needed. The price was reasonable (actually better than other places), and Jacob Roe was great to work with. I would recommend this dealer to those looking for Toyota vehicles. More

I have bought numerous vehicles in my life and this was the worst experience by far. If you decide to purchase from Hesser, you better hope you don’t have any issues. Because once you pay them and drive the worst experience by far. If you decide to purchase from Hesser, you better hope you don’t have any issues. Because once you pay them and drive off the lot, they will not lift a finger to try and fix an issue discovered the day after you get the vehicle home. I didn’t see an issue with the paint (later determined by a body shop to be some sort of chemical burn/acid on the paint) at their dealership on my test drive because the vehicle was dirty. And I didn’t see any issue when I took delivery of the vehicle because they had the vehicle outside in the dark at night for me to pick up. So when I discovered the issue the next day when the vehicle was in my garage, I let them know. They claimed there was no paint issue when they certified the vehicle, as well as when they washed and detailed the vehicle before I picked it up. I said I found that hard to believe because all I did was drive the vehicle home, while their detailer had the vehicle inside and in the light so how was this issue not spotted? The sales manager responded that they didn’t need me to bring the vehicle back to Hesser to see the vehicle for themselves because he “cannot and will not do anything” to help make this right. I know in life things don’t always go as expected when you buy something. But how a company responds to those situations says a lot about them. And the message came through loud and clear from Hesser—they have absolutely no interest in even trying to do right by their customers. More

We drove an hour and a half to Hesser Toyota to look at a truck. Working with Jacob was wonderful! He is knowledgeable, thorough and efficient without being overbearing. Jacob is also kind and very personabl truck. Working with Jacob was wonderful! He is knowledgeable, thorough and efficient without being overbearing. Jacob is also kind and very personable. Thanks for helping us with our purchase Jacob! We appreciate it! More

Jacob was very kind, and followed up with our car purchase as much as necessary (not bothering us too much)! He had great knowledge of the vehicle and at purchase went through all of the bells and wh purchase as much as necessary (not bothering us too much)! He had great knowledge of the vehicle and at purchase went through all of the bells and whistles that came with the vehicle. Great customer service. More

A great team with lots of knowledge. They were always honest with me and had the integrity to stick to MSRP as their max, even when other dealers are adding on "market adjustments" of th They were always honest with me and had the integrity to stick to MSRP as their max, even when other dealers are adding on "market adjustments" of thousands of dollars. More

Thank you, Jacob Roe your Awsome kindness on my New Rav 4 , and helpful services , Thanks Veronica , and helpful services , Thanks Veronica More

I am happy with my new Toyota Camry. This is our third purchase from Hesser. It took five months because of the shortage of vehicles but Carolyn Jones did a great job of keeping us upd This is our third purchase from Hesser. It took five months because of the shortage of vehicles but Carolyn Jones did a great job of keeping us updated with our car. She even came in on her day off to complete the sale and go over the features of our new car. More

If only I can give them No star. The sales people are ok, but manager and services are trained to rip you off your money. On the first day they told me not to test drive the car on The sales people are ok, but manager and services are trained to rip you off your money. On the first day they told me not to test drive the car on interstate highway so i did not. they piint me to on a rough bumpy local road, and on the day we bought it, they made a mistake on my car registration, instead of Toyota Corolla LE they registered it with a wrong VIN number which is a Carryall Toyota Van with my wifes name on it. they said they will fix it online, apparently they weren’t able to do it. So, i travelled 45 miles back to Hesser with a wrong plate on front and back, and corrected it. I still have the old registration paper as my collection and proof. But prior to my arrival, I told them that while driving at I-90, i am hearing a Thumping noise at 60 to 70 miles an hour. At first when we got the car my wife drove it and used the back road where she drove really slow like 40 to 50 miles an hour and. my wife know nothing about cars . when i came they said i they have a schedule on next week, i cant wait that long. So, i told them since i still have warranty, i will bring it to Anderson toyota which is near to my place. So I called the Anderson and they were able to put me on the next day, The service person in anderson rotated all the tires, because they think is the tires. so i drove home using I -90 and it is the same but the sound have gotten worse.. so i called Hesser and they have me schedule after two days, so we did not used the car for a while. I called them the next day and told them that this sound like a wheel bearing or drive shaft, At Hesser toyota, I ask one of their Service person to ride with me and after a minute of driving he heard it and ask me to go back to the shop and after few minutes he came out and said, we have it balance the tire. Thiinking that he fixed it did, i drive to home used the I-90 highway it still there the same issue. apparently they dis not fixed it. and that was 2 visit in Just one week. so i went back to them the next day, imagine i been on the road and to their shop since i bought this car. so the guy took it in and came out after more than an hour of waiting and he said we need to replace the rotor and brake pads. there is where i got frustrated because i paid the 22000 something and they did not made this car road trustworthy. so i told them i will bring it back to you, i was a little suspicious if the service people ate knowledgeable or well experience persons or they just trying to rip me off, to get service fees. i just got the car. so i went to Anderson again the next 2 days and have their guy ride with me and the first guy said he can hear loud and clear, ao he reported it is a wheel bearing. upon my conversation with the mechanic person, i found out most of the guys that works inside the shops are college student not the proffesionals. this are student whose experience are nubies, they can damage your car but they will not be responsible. they said they change the wheel bearing and yhey had me signed a paper atating that they will work with my warranty company, i was suspicious about it insutance company is like amilking cow. so i went home and but having the same problem, i am pretty sure it is the drive shaft issue, because the Anderson said it is not the brakes ot rotor. ao the next day i brought it back again to Anderson and they said after checking it, that the tire threads are uneven, close but not really because if it was my tire, if i drive on a smoother riad like the highways, i should have heard it right away on a 30 to 50 miles an hour but no, i only hear the thumping noise when i rev up to 60 to 70 miles an hour, and not only that when go uphill or downhil it vibrate and the noise gets louder, mostlikely this is a Transmission or driveshaft issue. which they always says of we certified that. you can easily say we certified but you will look for loophole to excuse themselves for any responsibilities if they will not make money out of their scam. My advice to all Car buyers, buy a car elsewhere not with toyota dealership, especially this one. i will be posting more to different site and media platforms about this issue. because i wasted my 5 days of work and gas and time, and get no good result from them. More

First time taking my car to Hesser for oil change and the cruise needed fixing. I was told they needed to order a part for the cruise and it would be 2 business days to get the part. We waited over a week ca cruise needed fixing. I was told they needed to order a part for the cruise and it would be 2 business days to get the part. We waited over a week called on Monday turns out the part was not ordered it would be 2 business days and the service writer would call us to explain what happened. Here is it Thursday no call or part. I guess they do not need new business. More