Hessert Chevrolet

I’m normally not one to leave reviews unless my experience is extremely good or extremely bad, and this review is the latter. I was interested in a lease deal on Chevrolet’s website for a 2021 T experience is extremely good or extremely bad, and this review is the latter. I was interested in a lease deal on Chevrolet’s website for a 2021 Tahoe 4WD LT w/signature package, $579/m for 36 months with $6,029 due at signing. The price Chevrolet used was based on $61,985 which is the $56,800 base price 4WD LT Tahoe and signature package of $5,685 and a -$500 discount for the package. The lease is for 10,000miles/yr. Destination, taxes, tags, dealer doc fee and registration are not included in the above price. I called Hessert Chevrolet about the lease deal and they asked if this was on THEIR website or on Chevrolet’s website, so I told them it was Chevrolet’s. Hessert has a Tahoe on their lot with $740 more in options ($370 were dealer installed and could be removed) and I was asking about a 15,000miles/yr lease for 36m instead of 10,000miles but those are the only differences. The woman I spoke with was not a salesperson and was very pleasant but not very knowledgeable. She said she had the sales manager run the numbers, but she was unable to answer any questions I had so she wanted the sales manager to call me back so he could answer any questions. The deal she gave me was $832/m for 39 months with $6,029 due at signing with 15,000miles/yr. I told her I asked for 36 months and she told me that would be more per month. I was also asking why the payment was so high and she didn’t know. When the sales manager called me, he immediately started with an aggressive/negative attitude, which is not the way to handle me because I will give the attitude right back. I was trying to ask a question about the numbers because they weren’t adding up and he cut me off 3 times just saying “I wasn’t getting it”…..again, NOT the way to handle me. Maybe I wasn’t getting it, but if that was the case explain the numbers and do not keep cutting me off and telling me that I don’t get it……justify your numbers. Based on the lease offer on Chevrolet’s website with $579/m for 36 months and $6,029 down I was estimating that payment would’ve been in the mid 600’s including the destination, tax, tags, dealer doc, and registration (I was doing numbers in my head while he was cutting me off, after I got off the phone and wrote them down I think the payment would’ve actually been around $700/m) So I was asking him why would the additional 5,000 miles per year be so much more money per month? He was talking about a lower residual value etc., which I get, but the numbers still were not adding up. LONG story short, I don’t think they wanted to give the lease deal that was on Chevrolet’s website and were trying to play fast and loose. Luckily, we were at a BMW dealer ship when the call happened, so we got a 2021 X4 M40i. Just picked it up and they put a big red bow on the roof. The BMW dealer was telling us the mileage difference them was only about $50/m so the numbers Hessert were giving were still at least $100-150/m too high. My recommendation would be to go someplace else. If that was the sales manager, he had the worst customer service I’ve ever dealt with and he didn’t seem on the up and up. More

The mechanics doing maintenance here tried to scam me. Stated that I had a part missing from my car when it wasn’t missing, and upcharged the cost of the part ridiculous amounts assuming I’m naive and tha Stated that I had a part missing from my car when it wasn’t missing, and upcharged the cost of the part ridiculous amounts assuming I’m naive and that I’d just spend the money. I confronted the guy at the desk who tried to tell me that a light bulb for my Buick was a ballast. Two completely different items and I sincerely hope it was just a mistake on his part rather than an attempt to take advantage of me, which I highly doubt. After telling him I wasn’t sure how I felt about everything, he eagerly told me to take my car and leave. I think I caught him in the act and he was hoping I wouldn’t make a big deal out of it. I wouldn’t recommend this place to anybody. More

Felt like I was getting bullied by the xxxxxxx manager into buying the car I didn’t want because they didn’t have the one with my requested options. Can’t you get one.... why push another car on me. Quota into buying the car I didn’t want because they didn’t have the one with my requested options. Can’t you get one.... why push another car on me. Quotas???! More

Just a Great place to service your car. Keenan, Service advisor is always great. Mr. Kay, Service manager, is very pleasant and cordial. Service Team, Mr. Deshaun, ,gets 5 stars. So does Bob,5 stars, who a advisor is always great. Mr. Kay, Service manager, is very pleasant and cordial. Service Team, Mr. Deshaun, ,gets 5 stars. So does Bob,5 stars, who always makes sure My car is more than great and safe to go. Other Service members are just as awesome. Last visit, Service Mechanic, Steve did my vehicle. Whatever issues I have, I leave the service center feeling confident and literally, like my Chevy is new again. It's a family- like atmosphere for me, that's why going for vehicle service is a pleasure, each time I need to. Customer since 2014 . My appreciation reciprocated by bringing them Jamaican snacks and soda, when I can and equally being nice. I feel confident after each service . Go now. More

Had wonderful experience with this dealer love my car got it may 30 somebody stole it on June 9 crazy I was upset god will replace good service in all no problems I will go get another car from them make sur it may 30 somebody stole it on June 9 crazy I was upset god will replace good service in all no problems I will go get another car from them make sure you have everything on your car thief in all love this place going’s in get another one thank yall More

I have had a wonderful experience at Hessert Chev. MIchael Hicks is always incredibly professional, personable and very knowledgeable. Michael is an asset to Hessert! MIchael Hicks is always incredibly professional, personable and very knowledgeable. Michael is an asset to Hessert! More

Terrible service department, I dropped my truck off with an extended warrenty, they made me call the warrenty because the service writer said he can’t stay on hold for 10 minutes even though that’s his job, an extended warrenty, they made me call the warrenty because the service writer said he can’t stay on hold for 10 minutes even though that’s his job, they told me 3 different prices, gave me the run around, then demanded I picked it up As soon as service was completed, lied to me about when the service was completed and said I would have to pay storage fees. So again I had to call the warrenty program because they wouldn’t do it but had no problem charging me over 1600 for a ac condenser. And when I asked for a breakdown of the bill they handed it to Me and walked away. Very poor and unprofessional service department. More

Brought my car with 27k miles on it added an extended warranty from cna haven’t driven the car more than 40k miles myself and they will not honor my contract cause of a error made on Gordon Chevys part n warranty from cna haven’t driven the car more than 40k miles myself and they will not honor my contract cause of a error made on Gordon Chevys part now theirs a issue and it’s 1400 dollars to fix they suck More