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Heyward Allen Toyota

Athens, GA

Overview
Reviews
Vehicles
4.8
2,410 Reviews
Call Dealership (706) 369-5020
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2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,410 reviews

May 02, 2025

Heyward Allen was extremely professional,knowledgable, and would recommend them to anyone. Chandler and JR are absolutely the best at what they do. Customer service not like anything I’ve ever seen More

by Jonathan Avanzi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler, Cliff Washington, JR Wynn
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April 29, 2025

The purchase or our car was smooth. Our past toyota was always serviced her with great customer service. More

by M.Thrasher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Cross
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April 22, 2025

Customer beware , will advise young women of parts and services that’s needs to be done , and overprice them. I had cv axel services done and two diff advisers gave two diff quotes and then , when I got More

by 3Plus Yrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lee , Jason Trapanese, Rachel Sims, Rico Mack
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Apr 24, 2025 -

Heyward Allen Toyota responded

Thank you for taking the time to share your experience. We're very sorry to hear about the confusion and lack of communication during your recent visit, and we completely understand how frustrating this must have been. We want to assure you that your concerns were taken seriously, and our Service Manager, Rachel Sims, personally reached out to you to address the situation. After speaking with you, Rachel made the decision to fully cover the cost of the axle installation—approximately $600—as a gesture of goodwill and to acknowledge the inconvenience you experienced. We appreciate your feedback as it helps us identify areas where we need to improve. While this situation was not up to our usual standards, we are committed to learning from it and ensuring a smoother experience moving forward. If you have any further questions or if there's anything else we can do, please don’t hesitate to reach out directly. We value your business and the opportunity to regain your trust.

April 21, 2025

Marco did an excellent job helping achieve my new Corolla!!! I would recommend him again!!!! More

by aprilmurray602
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco
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April 17, 2025

Thank you so much, Heyward Allen Toyota, for always providing the wonderful services! That's why we are your long-term loyal customers! More

by G0Me
Recommend Dealer
Yes
Employees Worked With
Derik Pannek, Jason Trapanese
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April 14, 2025

Brian and Weldon were our sales team. They were both very personable and courteous to us. As well as patient. We came by and met Brian in August. We built our Grand Highlander expecting t More

by Tommy
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian lipke Excellent , Weldon Taylor, Mario Gutierrez, Cassandra Stephens
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April 11, 2025

My experience with Phil was great! He was knowledgeable and a great communicator. I knew exactly when we were meeting and when to pick up my car. More

by Patty
Recommend Dealer
Yes
Employees Worked With
Phil Cross
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April 07, 2025

Great customer and car service. Cody the assistant was very helpful. Thanks so much for your help More

by lbrown0104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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March 29, 2025

Customer service and they were very efficient very knowledgeable about the products very clean. Everyone was friendly. More

by Jkbutzler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Moncrief, JR Wynn
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March 21, 2025

Hayward Allen Toyota were very professional and made the purchase of our new car as painless as possible. More

by Marknunley4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fennell, Tyler Moncrief
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