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Heyward Allen Toyota

Athens, GA

4.8
2,410 Reviews

2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,410 reviews

December 07, 2020

This dealership has a terrific team to work with. They are knowledgeable,congenial and have a terrific inventory. We received excellent care in every regard. We are very pleased with our purchase an More

by Kathygreco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory was my initial contact. He was extremely patient with my many questions and I was impressed with the follow- up call. , Cliff Washington, Trey Cocus, John Choe
December 05, 2020

This dealer does everything it promises! It sales, and service are excellent. I have purchased from them or their predecessor since 1978. They are the best. More

by Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Aust
December 02, 2020

I've been visiting Heyward Allen for more than twenty five years. This visit was recall service for my classic Celica. In and out was easy and Kevin, my service contact, was very helpful. Good people! More

by tab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Senderhauf
December 02, 2020

It was horrible. I was told it would take 1 to 1 1/2 hours and it took over three hours. Your service department made innumerable mistakes. Most importantly, when you realized there was not a stall for More

by Feldman304
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jason Trapanese
Dec 02, 2020 -

Heyward Allen Toyota responded

We apologize for the delay during your most recent service. You should have been taken care of much faster with an appointment. Thank you for taking the time to speak with our service manager, Joel Love, and we look forward to picking your vehicle up for the next service.

Dec 02, 2020 -

Feldman304 responded

Your response was weak.

Dec 02, 2020 -

Heyward Allen Toyota responded

Sir, our response reflects that you have already spoken with our service manager and it was his understanding that while you are unhappy with this most recent service and the time it took to complete it, you have otherwise been happy with our service department. We aren’t perfect but we do our best to listen to our customers feedback and learn from it to give better service each day. Should you need anything else regarding this service or future ones, our service manager is more than willing to listen and assist.

November 28, 2020

The Service Department is excellent. They are courteous and timely. I appreciated them picking my truck up at my home and delivering back to me. More

by Plw729
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Yarri
November 25, 2020

Very professional. Very friendly. Great facility. Enjoyed my sales rep, Marie Fennell. I would recommend to a friend or relative. A little far from my home, but worth the trip. More

by Ljmullensr
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maria Fennell
November 20, 2020

Great Purchase experience...Larry (our salesman) was outstanding! He found the balance between responsiveness and pressure.....he was the best! Will recommend Heyward and Larry in particular to others More

by Cjgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Griffin
November 19, 2020

We were waited on quickly even though there was a long line when we got thereIt only took a little over an hour. Very polite More

by barbarad115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Senderhauf
November 18, 2020

Thomas made my experience pleasant. Toyota really gives their customers respect. Thank you Toyota. We have two Toyota’s for a reason. Jan T Miller More

by jantm51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Yarri
November 18, 2020

Busy but service was good and fairly fast. Covid precautions a bit too relaxed for my standards. Price a bit too high for my oil change, but the inspection was excellent. Overall a strong business f More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Senderhauf
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