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Heyward Allen Toyota

Athens, GA

4.8
2,412 Reviews
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2910 Atlanta Hwy

Athens, GA

30606

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Showing 2,412 reviews

December 10, 2020

Very professional and the service done on my 2020 Toyota Camry was done in a timely manner. Definitely will be using your services again. Thank you! More

by bfsugar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Senderhauf
December 09, 2020

Terrific experience with Peter. Showed us all available products and did not push from one to another. Helped very much with my trade in issue. Overall experience was very friendly and satisfying. More

by Josephdineen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Johannes
December 07, 2020

This dealership has a terrific team to work with. They are knowledgeable,congenial and have a terrific inventory. We received excellent care in every regard. We are very pleased with our purchase an More

by Kathygreco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory was my initial contact. He was extremely patient with my many questions and I was impressed with the follow- up call. , Cliff Washington, Trey Cocus, John Choe
December 05, 2020

This dealer does everything it promises! It sales, and service are excellent. I have purchased from them or their predecessor since 1978. They are the best. More

by Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Aust
December 02, 2020

I've been visiting Heyward Allen for more than twenty five years. This visit was recall service for my classic Celica. In and out was easy and Kevin, my service contact, was very helpful. Good people! More

by tab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Senderhauf
December 02, 2020

It was horrible. I was told it would take 1 to 1 1/2 hours and it took over three hours. Your service department made innumerable mistakes. Most importantly, when you realized there was not a stall for More

by Feldman304
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jason Trapanese
Dec 02, 2020 -

Heyward Allen Toyota responded

We apologize for the delay during your most recent service. You should have been taken care of much faster with an appointment. Thank you for taking the time to speak with our service manager, Joel Love, and we look forward to picking your vehicle up for the next service.

Dec 02, 2020 -

Feldman304 responded

Your response was weak.

Dec 02, 2020 -

Heyward Allen Toyota responded

Sir, our response reflects that you have already spoken with our service manager and it was his understanding that while you are unhappy with this most recent service and the time it took to complete it, you have otherwise been happy with our service department. We aren’t perfect but we do our best to listen to our customers feedback and learn from it to give better service each day. Should you need anything else regarding this service or future ones, our service manager is more than willing to listen and assist.

November 28, 2020

The Service Department is excellent. They are courteous and timely. I appreciated them picking my truck up at my home and delivering back to me. More

by Plw729
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Yarri
November 25, 2020

Very professional. Very friendly. Great facility. Enjoyed my sales rep, Marie Fennell. I would recommend to a friend or relative. A little far from my home, but worth the trip. More

by Ljmullensr
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maria Fennell
November 20, 2020

Great Purchase experience...Larry (our salesman) was outstanding! He found the balance between responsiveness and pressure.....he was the best! Will recommend Heyward and Larry in particular to others More

by Cjgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Griffin
November 19, 2020

Fantastic customer service and knowledgeable employees. Salesman Peter Johannes set the tone and patiently walked us through the entire process. July Zavala with Finance actually caught a clerical error, s More

by Cal/Amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July Zavala, Peter Johannes
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