Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heyward Allen Toyota
Athens, GA
2,415 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,415 reviews
October 20, 2020
Most pleasant car buying experience. Appreciated the courteousness and professionalism of the staff. I love my new car! Thanks to Martin Bruno for being patient with all my questions and letting me take courteousness and professionalism of the staff. I love my new car! Thanks to Martin Bruno for being patient with all my questions and letting me take my time with test drives. Thank you to Zach Henderson for explaining my options with the features I desired. Thank you to July Zavala for making the paperwork easy to understand. Will definitely come back and recommend to others. More
by kbhatti02
Employees Worked With
Martin Bruno
October 16, 2020
I called to make a appointment for an oil change was told their next opening for for the next went the next morning got in paperwork states I declined work it was never offered to me called Jason explain their next opening for for the next went the next morning got in paperwork states I declined work it was never offered to me called Jason explain More
by marymcguire38
Employees Worked With
Geary McWhorter, Jason Trapanese, Peter Johannes
October 16, 2020
I’m very pleased to give Heyward Allen my service business. The customer service and reliability of the work is why I have been using them for 8+ years. business. The customer service and reliability of the work is why I have been using them for 8+ years. More
by CG
Employees Worked With
Brett Self, Levi Taylor, Jason Trapanese
October 16, 2020
Service was performed quickly. Everyone was professional and pleasant. Waiting area was comfortable and I was able to get some work done while I waited. In other words, a normal experience. and pleasant. Waiting area was comfortable and I was able to get some work done while I waited. In other words, a normal experience. More
by ProfMike
Employees Worked With
Kevin Senderhauf
October 15, 2020
I just purchased my 4th Toyota Highlander from Heyward Allen Toyota. My purchase experience was positive, and my sales agents (Larry Griffin and Chris) were the best ever! They were both professional, e Allen Toyota. My purchase experience was positive, and my sales agents (Larry Griffin and Chris) were the best ever! They were both professional, exceeded my expectations and never over-bearing. This is a great time to purchase a new vehicle due to promotional finance opportunities and vehicle selections. More
by hancock972
Employees Worked With
Chris - in the Sales Dept. (5 star rating), Larry Griffin, Brett Self, July Zavala, Kelvin Lee
October 15, 2020
I really appreciate the courtesy of your employees when calling to make appointments and also when needing to call concerning other questions. I am grateful to feel that you are dealing with me as a senio calling to make appointments and also when needing to call concerning other questions. I am grateful to feel that you are dealing with me as a senior and a widow. More
by cwaln1932
Employees Worked With
Levi Taylor
October 14, 2020
I had a great first experience at Heyward Allen Toyota about 3 weeks ago thanks to Eloy Castillo and my financial manager July Zavala. They helped me get my very first car which was a 2020 Rav4. As I had about 3 weeks ago thanks to Eloy Castillo and my financial manager July Zavala. They helped me get my very first car which was a 2020 Rav4. As I had never purchased a car before, July went the extra mile to get me exactly what I was looking for, and I can’t thank him enough for how smoothly everything went. Will definitely do business with them again, it was worth the 1 hr drive! 100% Recommended Heyward Allen!! More
by kcruz1013
Employees Worked With
July Zavala, Eloy Castillo
October 13, 2020
We were very happy with our experience at Hayward Allen Toyota. They went the extra mile to meet our needs despite supply challenges created by the pandemic. Toyota. They went the extra mile to meet our needs despite supply challenges created by the pandemic. More
by e.starkey
Employees Worked With
Phil Cross
October 12, 2020
Had my Truck parked almost 2 months waiting for fuel Had my Truck parked almost 2 months waiting for fuel pump recall after truck died on road at 18k miles, toyota roadside assistance never sent a tow t Had my Truck parked almost 2 months waiting for fuel pump recall after truck died on road at 18k miles, toyota roadside assistance never sent a tow truck. Missed my entire bow hunting season on Trey Mountain (UNACCEPTABLE!!) Had to get RUDE with staff to get finance dept to give me the paperwork to cancel my extended warranty and maintenance package. Tried to get Toyota to just buy back my truck for what it's worth minus the refund for warranty/maint cancelation, which seemed fair considering the trouble Toyota has caused me. They came back w a low ball offer proving to me that Toyota cares more about profit than customer satisfaction. Last year bought my wife a certified pre-owned Rav4, tires were completely dry rotten after 3k miles, service person shrugged his shoulders when I brought it up. Service dept wouldn't replace sensor recall on my truck bc they didn't want to unbolt the 6 bolts to take off my brush guard (SERIOUSLY!?). Infact everytime I deal with the service dept they seem to have the attitude that I am a problem they have to deal with more than a customer they should take care of. When I spend $75,000 in one month at a dealership I expect perfection! I was a die hard Toyota Owner but all of these experiences combined have caused me to loose faith in Toyota as a company. I am working on selling both of my Toyotas and look forward to buying new vehicles at one of Toyotas competitors. Toyota could earn my business back if they wanted to, but I fully expect them to choose profit over customer service again. More
by Rebel Caesar
Employees Worked With
Drek Burton
October 12, 2020
Have used this dealer to service my Toyotas for more than 20 years. They are dependable and economical. The service department staff is friendly and professional. 20 years. They are dependable and economical. The service department staff is friendly and professional. More
by Yvonne175
Employees Worked With
Bryan Aust
