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Heyward Allen Toyota
Athens, GA
2,410 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 20, 2020
Enjoyable, courteous associates The associates were very friendly and helpful. I never felt pressure to buy a vehicle. Comfortable atmosphere. A very good experience in a long proces The associates were very friendly and helpful. I never felt pressure to buy a vehicle. Comfortable atmosphere. A very good experience in a long process More
by lldkjoyner
Employees Worked With
Larry Griffin, July Zavala, Jeff Tallent, Nancy Griffin
January 16, 2020
I setup an appointment for an airbag recall several weeks ago. Heyward Allen called me last week to confirm that that part had been ordered and arrived. I took my car in yesterday for my appointment. They ha ago. Heyward Allen called me last week to confirm that that part had been ordered and arrived. I took my car in yesterday for my appointment. They had my appointment scheduled, but their electronic records showed no part being ordered for my recall. They told me I would need to reschedule my appointment. I left the dealership and called the office to reschedule. It turns out they misspelled my name, so the part never made it to my account. One of the supervisors called shortly thereafter to coordinate picking up my car from work so that I wouldn't have to go back out there to get it fixed. That was much appreciated, but communication wasn't great after that. They returned my car to me 3 hours later, but it would have been nice to know it was going to take that long because I would have rescheduled to do it another time. I ended up staying at work an hour later than I wanted to and had to continue to contact them to figure out when it would be done and returned to me More
by Julia.penning
Employees Worked With
Wesley
January 15, 2020
Prompt, professional, personable. I feel safe with my maintanence plan keeping my car in like-new condition. Haven't tried the complimentary Lyft as the waiting room is clean and supplied with coffee an maintanence plan keeping my car in like-new condition. Haven't tried the complimentary Lyft as the waiting room is clean and supplied with coffee and treats. More
by wandawo
Employees Worked With
Don't remember. Sorry.
January 12, 2020
I wasn’t looking to buy a new car but when faced with repair costs on 12 yr old vehicle, my car buying experience with Heyward Allen Toyota was quick, open, a pleasure. No pressure. repair costs on 12 yr old vehicle, my car buying experience with Heyward Allen Toyota was quick, open, a pleasure. No pressure. More
by cljohncox
Employees Worked With
mark - customer concierge 5stars, Cliff Washington, Weldon Taylor
January 09, 2020
Super service and great price. Couldn’t be happier. I highly recommend this dealership to anyone who is looking for a new car to give them a try. You will be happy. highly recommend this dealership to anyone who is looking for a new car to give them a try. You will be happy. More
by Mei W.
Employees Worked With
Trey Cocus
January 09, 2020
BEST CUSTOMER SERVICE EVER!!!! I live in Va, and found a 4runner that I thought I might want. It would take 7 hours to get there and was concerned about the long drive and condition I live in Va, and found a 4runner that I thought I might want. It would take 7 hours to get there and was concerned about the long drive and condition of the vehicle. I was working with Tory Porcelli and Peter Johannes. They both worked very hard, sending video's, taking photos of any imperfections and even checking into having the vehicled shipped to me. They went above and beyond what I expected or was use to. These gentlemen deserve all the credit in the world for a great customer service experience. Thank you both for everything!!! More
by jbcb2007
Employees Worked With
Peter Johannas, Tory Porcelli
January 06, 2020
Levi was did a great job on servicing my car. He explained to me very well what's need to be done in my car. It was great doing business with him. explained to me very well what's need to be done in my car. It was great doing business with him. More
by jjwalls08
Employees Worked With
Levi Taylor
January 06, 2020
Good place to buy a car. Every aspect of buying the new car was done without any runarounds like you get at some dealerships. Everybody helped in all phases of buying the car! car was done without any runarounds like you get at some dealerships. Everybody helped in all phases of buying the car! More
by TM88
Employees Worked With
Phil Cross, Jeff Tallent, Mario Gutierrez
January 04, 2020
Jason, Lauren and rest of service department are thorough, quick, and explains needs well Plan to always use Heyward Allen to service our Toyota’s thorough, quick, and explains needs well Plan to always use Heyward Allen to service our Toyota’s More
by debbiejasmine
Employees Worked With
Jason Trapanese, Lauren Rodgers
