Heyward Allen Toyota

Disappointed. - Read Update. I have purchased three brand new vehicles from Heyward Allen Toyota. I scheduled an oil change on the website, and my wife went by with her car for th I have purchased three brand new vehicles from Heyward Allen Toyota. I scheduled an oil change on the website, and my wife went by with her car for the service. She didn’t know what I scheduled, but the dealership should have had on record what scheduled. I had planned on using a coupon that I forgot to send with my wife, however they said we can be credited back for the difference if we bring the coupon to them with the receipt. I wondered why an oil change cost $76.87, but I did not know that they also charged my wife for tire rotation until I saw the receipt. They charged $19.95 for the tire rotation, and I did not ask for this on the website when I scheduled it. I selected “oil change only.” Their receipt also says the oil change is $51.19. The coupon was for an oil change at $23.95 (regular or synthetic). I only scheduled with them to get that price. Athens Ford will rotate your tires, change your oil, and top all fluids for $46.88 (that’s including taxes and was for my F-150 that uses 6 quarts of oil instead of 5). The customer service representatives are nice, but beware of the price as well as paying for services you did not request. 10/16/19- The Service Manager, Joel, called me today. He asked me to bring the coupon by and stated that his service guys had rotated the tires because it had been a while since I brought it in for service. He did say that “oil change only” does mean what it says. They also are crediting back the money for this since we didn’t request it, and they didn’t ask first. More

Fast Service The service was fast. In addition, I like the fact that a five point check is done on vehicles. This lets the driver know about potential issues and/o The service was fast. In addition, I like the fact that a five point check is done on vehicles. This lets the driver know about potential issues and/or problems. The customer service is exceptional. I continue to come back to Heyward Toyota because of the great customer service & and the great job the mechanics do. I’ve never had an issue with my vehicle thus far after receiving service from Heyward Toyota. More

New Car Purchase Highly recommend Heyward Allen Toyota!! Nancy Griffin was extremely friendly and helpful in assisting me with my recent C-HR purchase! She has answere Highly recommend Heyward Allen Toyota!! Nancy Griffin was extremely friendly and helpful in assisting me with my recent C-HR purchase! She has answered all of my many questions. The entire staff is very helpful and goes over and beyond their expectations to provide excellent service to their clients!! More

Tire repair After nursing a leaking tire and having to carry around a portable pump, I dropped in midday on a Saturday to see if they could look at the tire. He i After nursing a leaking tire and having to carry around a portable pump, I dropped in midday on a Saturday to see if they could look at the tire. He immediately found a screw that I had picked up and said they could repair the tire, even without an appointment. The only downside was that I did have to wait nearly 2 hours to have it done but I appreciate the peace of mind that it is fixed and I was able to be on my way. More

Assistant Service Manager Mark Swanson was courteous and professional. Scheduling the appointment for my service was easy and I received reminders of my date and appointment time. The confirmation number professional. Scheduling the appointment for my service was easy and I received reminders of my date and appointment time. The confirmation number was was reassuring. More

The staff is always so friendly and I was in and out in The staff is always so friendly and I was in and out in no time for my service appointment! I was able to schedule my appointment online and when I p The staff is always so friendly and I was in and out in no time for my service appointment! I was able to schedule my appointment online and when I pulled into the service center I was met by Lauren who was awesome and helped me with some questions I had regarding my warranty and took care of all the rest! I’ll definitely be back! More

Toyota #2 from Heyward Allen I returned to Heyward Allen for my second Toyota RAV4 XLE AWD. The first experience was positive and easy—and I generally dislike the pressures and sa I returned to Heyward Allen for my second Toyota RAV4 XLE AWD. The first experience was positive and easy—and I generally dislike the pressures and sales pitches of large purchases—so I returned when looking for a new car. I appreciate Phil’s help and professionalism; I never feel distrustful or misled. Instead, the process feels honest and informative. I’m left feeling confident in my decision. More

I always have a good experience at Heyward Allen I have two Toyotas and have gotten service at Heyward Allen for several years. Thomas Yarri always does a good job taking care of me and my cars! I have two Toyotas and have gotten service at Heyward Allen for several years. Thomas Yarri always does a good job taking care of me and my cars! More

Very good purchasing experience After searching the internet for a used Toyota RAV4, I decided to visit the Heyward Allen dealership first. Tim Jump showed me only RAV4s that met my After searching the internet for a used Toyota RAV4, I decided to visit the Heyward Allen dealership first. Tim Jump showed me only RAV4s that met my mileage and price criteria. He was a no pressure salesperson, very knowledgeable about the inventory and vehicles, and a pleasure to work with. Within an hour I had made my selection and driven home in it. Every person I encountered at Heyward Allen was friendly and competent. More

Sales expeience Vey pleasant experience and quickly executed! Very friendly and helpful, clear explanations throughout the process. The concierge very sweet indeed! Vey pleasant experience and quickly executed! Very friendly and helpful, clear explanations throughout the process. The concierge very sweet indeed! The dealership is user friendly and very customer satisfaction focused. More